Lab Expeditor Job at OPSM (Azusa)

Job Responsibility

This role acts as a lab advocator between the lab, customer service & order entry to expedite orders effecting lab service level and to better serve our customers
Identify orders in the lab WIP through the reporting of See 4 C, Optifacts, & Salesforce
Any orders at risk of failing service level expectations will need to be identified, investigated, tagged and put into the production process
Prompt, regular attendance and available for overtime as needed
Communication with lab management team is critical in understanding lab issues
Develop and maintain cooperative working relationships with customers, co-workers, management and sales
Use knowledge to occasionally advise customers or seek out assistance on problem jobs
Use knowledge to make the necessary job changes to get the order in the production process
Handling any additional delegated duties given by manager
Identify & expedite tray to next department to continue production (tagging the order)
Review any delayed orders in the Ticket que and act accordingly by correcting and opening/closing tickets
Monitor the delayed job workflow at outsource/offsite area
Communicate breakage to Customer Service through the Ticket/Case process
Monitor the "Complaint Management" tool, investigate the compliant and follow up with the account
General knowledge of current operating system
Maintain an organized and clean working area
Professional behavior, respectful & courteous maintained at all times
Both sitting and walking required for these duties

A high school diploma or equivalent
1+ years of related work experience in Manufacturing experience in lab settings is preferred but not required
The ability to meet measurable standards in a dynamic production environment
Demonstrate good judgement and decision making skills
Problem solving abilities
Optical and Opti-facts experience
Strong oral and written communication skills
Excellent organizational abilities
Attention to detail