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Lab Equipment Training Specialist

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Exact Sciences

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Location:
United States , Madison

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

76000.00 - 125000.00 USD / Year
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Job Description:

This position is responsible for supporting the training of laboratory equipment technicians, focusing on devices such as Hamilton Starlets, centrifuges, scales/balances, temperature probes, and similar instruments. The specialist will prepare, facilitate, and deliver technical training for new and existing equipment technicians and engineers, ensuring competency in the safe and effective servicing of lab equipment. Key duties include scheduling and leading hands-on training sessions, adapting instruction to learner needs, maintaining accurate training records, and collaborating with equipment service teams to stay current on operational procedures. The role also involves updating training materials and assessments to reflect evolving lab processes and technologies.

Job Responsibility:

  • Schedule, communicate, and lead technical training classes
  • Identify and adapt training style to meet learner needs
  • Build strong customer relationships and deliver customer-centric solutions such as customized classroom instruction, in-lab coaching, hands-on/on-the-job instruction, virtual training, and other modalities, as needed
  • Evaluate the effectiveness of training
  • Respond to technical questions or seek guidance if answers are unknown
  • Assist in retraining employees, as needed
  • Help develop the training expertise, behavior, mindsets, and skillsets of team members
  • Collaborate with other trainers cross-functionally
  • Assist in creating, editing, and maintaining training materials or process documentation
  • Maintain accurate records of training in accordance with applicable policies and procedures
  • Work with the equipment service team to schedule a time to shadow different service events
  • Lead and motivate others, even when not in a position of authority
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
  • Support and comply with the company’s Quality Management System policies as well as regulatory requirements
  • Maintain regular and reliable attendance
  • Ability to work overtime, as needed
  • Ability to lift up to 40 pounds for approximately 15% of a typical day
  • Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 50% of a typical day
  • Ability to travel 15% of working time away from work location, may include overnight/weekend travel
  • Ability to comply with any applicable personal protective equipment requirements
  • Ability and means to travel between Madison locations

Requirements:

  • Bachelor’s Degree in Engineering (e.g., mechanical, electrical, industrial), Training and Development, or field related to the essential duties of the job
  • Associates Degree and 2 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s Degree
  • or High School Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s Degree
  • 2+ years of experience as a technical trainer, corporate trainer, or related training experience
  • 2+ years of experience servicing laboratory or medical equipment
  • Strong understanding of instructor-led, virtual instructor-led, technical, and/or hands-on/on-the-job training
  • Strong computer skills including internet navigation, user of virtual meeting tools, email usage, word processing, and data/records management
  • Demonstrated ability to perform the Essential Duties of the position with or without accommodation
  • Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis

Nice to have:

  • Experience working in a regulated environment, specifically under FDA, ISO, CAP and/or CLIA
  • Knowledge of ISO 17025:2005 and 21 CRF Part 820 requirements in regard to inspection measuring and test equipment
  • Basic understanding of Lean Six Sigma problem-solving methodology
What we offer:
  • Paid time off (including days for vacation, holidays, volunteering, and personal time)
  • Paid leave for parents and caregivers
  • A retirement savings plan
  • Wellness support
  • Health benefits including medical, prescription drug, dental, and vision coverage
  • Bonus eligibility

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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