Lab Clinical Supt Tech II Job at University of Rochester (Rochester)

Job Description

Under the supervision of the section Supervisor and with specific direction from the Lead Tech, this position has primary responsibility for the pre-analytical processing of patient specimens that are delivered to the laboratory 24 hours per day, 7 days a week. Exercises moderate skill, judgment and a knowledge of the terminology and common procedures and practices of Medical Technology. Enters and edits patient demographics in the laboratory and hospital computer systems. Receives, prioritizes, accessions and distributes clinical specimens to appropriate laboratory sections in order to meet turnaround times designated by the department. Processes specimens appropriately in order to maintain specimen integrity. Serves as a resource to physicians, nurses and other laboratory personnel regarding specimen handling and processing.

Job Responsibility

Sample Management (30%): Receives specimens from inpatient and outpatient locations via couriers or pneumatic tube station
Uses knowledge of test menu to prioritize handling of stat/urgent specimens and those needing special handling
Takes appropriate action to ensure specimen integrity whenever testing may be delayed
Tracks and receives batches, verifying receipt of specimens
Prepares specimens for transport to specialized areas of testing (i.e. specialty labs, reference lab)
Manages sample archive storage system and specimen disposal as specified by laboratory storage guidelines
Patient Registration and Specimen Log-in (30%): Registers patient information into HIS (Hospital Information System)
Identifies special registration (i.e. client Bill, research)
Identifies and registers patient billing information
Logs-in laboratory procedure codes as ordered from manual requisitions or assures accuracy of electronic orders
Enters all appropriate comments from requisitions/physician orders
Follows procedure for documenting discrepancies on patient information, test(s) requested, or specimen information into the LIS
Administrative Support (20%): Answers telephone calls, providing routine information related to test results, testing/specimen requirements or other technical information (reference ranges, turnaround times and referral laboratory information), as well as general product or service information
Answers questions from specimen collection locations regarding transport and minimum volumes
Informs ordering providers when the ordered test(s) cannot be performed and works to remedy this situation whenever possible
Takes appropriate action as needed to meet the customer's request, including test request add-on's and proper transfer of calls to other destinations as needed
Scans requisitions into the scanning system confirming readability and keywords
Participates in Quality Assurance data collection as required
Lab (Technical) Support (20%): Assists technologists in the pre-analytical processing of select tests including the centrifugation, separating and storing of samples
Works with a variety of health care providers to troubleshoot problem specimens and to clarify correct test selection
As applicable, loads continuous blood culture system or pre-analytical automation system for sample processing and preparation
Takes temperatures and monitors environment (C02/humidity) of rooms and equipment
Works with technical team and Supervisors to trouble shoot out of range conditions and documents the results as part of the laboratory's quality control guidelines
Performs other responsibilities and projects as assigned

Requirements

Associate's degree or some college level course work in science or a related discipline
or an equivalent combination of education, experience or certification
Customer service experience preferred
Knowledge of medical terminology, anatomy/physiology a plus
Ability to maintain a friendly and courteous professional manner at all times
Ability to interact effectively and professionally with co-workers and customers
Excellent computer and organizational skills
Ability to rotate shifts, weekends, and holidays as assigned
Adheres to all departmental and organizational policies and procedures
Demonstrates all aspects of ICARE values

Nice to have

Customer service experience
Knowledge of medical terminology, anatomy/physiology

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Lab Clinical Supt Tech II

Job Description

Job Responsibility

Requirements

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