Lab Clinical Support Tech III Job at University of Rochester (Rochester)

Job Description

Under the supervision of the section Supervisor or Operations Coordinator, the Lab Clinical Support Tech III serves as a lead technician in performing, coordinating, and trouble- shooting more advanced duties in the laboratory. Exercises advanced knowledge, judgment and problem-solving skills. Is able to perform essential functions of a Laboratory Clinical Support Tech II and meets the criteria for completing training in advanced assignments and/or successfully completes training for Lab Clinical Support III level assignments as designated by section. Serves as a primary resource to physicians, nurses, and other laboratory personnel regarding specimen handling and processing.

Job Responsibility

Uses advanced knowledge of specimen requirements and stability
Follows appropriate transport/shipping protocols to prepare specimens for transport to the designated laboratory for testing
Interprets physician's requests and uses the appropriate protocol for handling unique patient registrations and LIS log-ins
Uses advanced knowledge of the laboratory information system to perform functions such as
billing credits, test cancelations, result entries, report printing and printing of task and specimen tracking lists
Receives incoming telephone calls and triages calls to appropriate laboratory as necessary
Manages requests for faxed results and provides specimen requirements and stability information
Provides results to physician offices and health centers as necessary
Provides problem resolution for sample handling
missing information, split samples, sample retrievals, misdirected samples, and requests for additional samples
Independently follows up on all problems and discrepancies as needed with the Patient Accounts Office, Patient Registration, Medical Records and the laboratory Billing Office
Trains new and current staff on new procedures
Conducts remedial training as necessary
Participates in quality monitors and initiatives
Performs internal quality checks to facilitate smooth and accurate operations
Performs other responsibilities and projects as assigned

Requirements

Associate's degree or some college level course work in science or a related discipline and one year of experience
or an equivalent combination of education, experience or certification
Customer Service experience preferred
Knowledge of medical terminology, anatomy/physiology a plus
Ability to maintain a friendly and courteous professional manner at all times
Ability to interact effectively and professionally with co-workers and customers
Excellent computer and organizational skills
Ability to rotate shifts, weekends, and holidays as assigned
Adheres to all departmental and organizational policies and procedures
Demonstrates all aspects of ICARE values

Nice to have

Customer Service experience
Knowledge of medical terminology, anatomy/physiology

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Lab Clinical Support Tech III

Job Description

Job Responsibility

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