L3 Vmware Virtualization SME, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Bulgaria, Sofia

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

GMS (Greenlake Management Services) L3 Vmware Virtualization SME role operating as the Subject Matter Expert and Single Point of Contact for VMware technologies within Private Cloud offering. The role involves driving escalations to closure, leading complex troubleshooting efforts, ensuring stability and optimal performance of cloud environments, and mentoring junior engineers in a hybrid work environment.

Job Responsibility:

Operate as the Subject Matter Expert (SME) and Single Point of Contact (SPOC) for VMware technologies within Private Cloud offering
Drive escalations to closure
Lead complex troubleshooting efforts
Ensure stability and optimal performance of cloud environments
Mentor junior engineers
Supporting and troubleshooting complex Vmware/Virtualization issues in complex and widely distributed environment
Own an escalation, demonstrate leadership and be the designated point of contact for the Technical Escalation Process
Serve as the technical escalation lead, collaborating closely with cross-functional teams and vendor support
Automate operational tasks using scripting and orchestration tools
Maintain high-quality documentation including architecture diagrams, SOPs, RCA reports, knowledge articles, and best practices
Lead communication between technical teams, customers and internal organization
Share Datacenter 'Best Practice' among other Technology peers & Teams
Communicate Technical action plan, drive internal HPE Technical Teams/Customer/Partner communications
Work after office hours to manage critical customer escalations when necessary
24x7 availability as required for 'Out of Hours' (OOH) coverage

Requirements:

8+ years of demonstrated experience in Vmware troubleshooting including service and support on Virtualization, vSAN, NSX, VCF
Ability to isolate and solve complex technical/business problems with the ability to interact with people at all levels
Experience in designing, deploying, and managing VMware-based virtualization
Expert-level proficiency in designing VMware environment based on Performance Requirement
Strong scripting and automation skills using tools such as PowerShell, Python, or VMware PowerCLI
Strong experience in Upgrading VMware components and tackling Issues during upgrades
Expert-level proficiency in designing customer Workload specs based on the requirements from application
Expert-level proficiency on Storage and network protocols supported by VMWare
Fundamental Knowledge on Hardware, Network and Storage concepts
Solid understanding of cloud computing principles and architectures, including private, public, and hybrid cloud models
Strong communication and interpersonal skills
VMware certifications such as VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP) would be a plus
ITIL Foundation certification preferred
Knowledge of Remote Support and Remote monitoring processes and concepts
Knowledge on Service Now

Nice to have:

VMware certifications such as VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP)
ITIL Foundation certification
Knowledge of Remote Support and Remote monitoring processes and concepts
Knowledge on Service Now

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits that supports physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

L3 Vmware Virtualization SME