CrawlJobs Logo
3Shape Logo 3Shape · IT - Administration

L3 Technical Support Consultant - APAC

Colombia, Bogotá · Job Posted May 30, 2026
Apply Position
Job Link Share

Job Description

We are looking for a L3 Technical support consultant to join our professional and multicultural team, who will share our interest in solving problems and building good relationships remotely with our reselling partners and end-users in APAC region (Australia-NZ). Based on your technical knowledge and tier 3 support experience, you will troubleshoot and resolve the most complex technical issues within our support structure, working on escalated incidents involving hardware and software systems that 1st and 2nd line teams can't resolve.

Job Responsibility

  • To provide advanced technical solutions to complex problems related to products, ensuring customer satisfaction
  • Manage escalation processes, properly document cases and ensure their prompt resolution, working together with the relevant areas
  • Provide guidance and support to new employees, ensuring their proper integration into the team and transfer of technical knowledge
  • Develop, update, and improve articles in the knowledge base, facilitating the resolution of recurring problems
  • Identify areas of opportunity and propose improvements to optimize processes and results
  • Participate in the planning and execution of internal training to strengthen the team's technical skills
  • Working effectively in multicultural environments, ensuring alignment with global best practices
  • Provide product feedback to the Product Management and Development teams.

Requirements

  • More than 3 years of experience in advanced technical support, preferably in medical or dental technology environments
  • 3rd line, externally facing technical support role
  • Solid background in handling complex, escalated cases
  • Self-driven, able to work independently and own tickets end to end
  • Customer centric approach, with clear and empathetic communication
  • Strong root cause analysis and problem-solving skills
  • Technical background important, but often a people person with great technical skills is better suited than an out and out technical
  • Ability to mentor new employees and coordinate their learning process
  • Knowledge of case management tools, technical support platforms, and CRM systems
  • Advanced English (written and spoken), with the ability to interact in a global professional environment.
3Shape - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

L3 Technical Support Consultant - APAC

8 matching positions

New

Pentaho / Apache Hop

Location
Location
India , Bengaluru
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep proficiency in HTML5, CSS3, JavaScript (ES6+), and TypeScript
  • Hands-on experience with modern JavaScript libraries/frameworks, typically React.js
  • Solid grasp of Webpack Module Federation, Monorepo management (e.g., Lerna, Nx), and Micro-frontend triad concepts
  • Familiarity with version control (Git), testing frameworks (Jest, Playwright), and continuous integration pipelines (Docker, Jenkins)
  • Skills in React.js, Graphql, MYSQL, JIRA, Git, Github, bitbucket, bamboo, java8, Springboot, Microservices, AWS ECS, Cloudwatch, Javascript, Websockt, Jenkins, Kubernetes, Redux Toolkit, RestAPI's, Microfrontend Architecture, HTML5, CSS3, Material UI, Agile/Scrum
Job Responsibility
Job Responsibility
  • Design and build modular, independent Micro-frontends using frameworks like React or Angular
  • Implement patterns (such as Webpack Module Federation) to enable separate teams to develop, test, and deploy UI features independently without breaking the global application
  • Handle cross-app communication, shared global state, and routing between disparate micro-frontends
  • Connect complex REST APIs and collaborate on or build Node.js BFF layers for aggregated, optimized data fetching
  • Ensure high loading speeds and a seamless, unified UX across all independently loaded micro-frontends
Read More
Arrow Right

Assistant Housekeeping Manager

Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma in Hospitality, Hotel Management, or related field
  • At least 1 year in a supervisory role managing Housekeeping department of the hotel, serviced apartments or resorts
  • Great understanding of hotel PMS systems (e.g. Opera) and Knowcross
  • Great communication and interpersonal skills
  • Strong attention to details (critical for inspections)
  • Problem-solving and guest handling skills
  • Coaching, mentoring, and developing associates
  • Technical expertise, leadership capabilities, and sharp eye for detail
  • Time management and ability to work under pressure
  • Familiar with housekeeping procedures, chemicals and equipment
Job Responsibility
Job Responsibility
  • Assume responsibility for Housekeeping Department in the absence of the Executive Housekeeper and/or Assistant Executive Housekeeper
  • Oversees daily room operations and coordinating with other departments regarding any issues related to room operations
  • Handles guest complaints and requests, promptly and efficiently
  • Maintains high level of co-operation between departments/ sections of the hotel with the housekeeping department
  • Carries out quality control checks of the rooms and public areas and assigns any necessary duties to Housekeeping and Engineering associates
  • Daily inspection of all VIP rooms to ensure the room is in perfect condition
  • Ensures quality and consistency of all work produced
  • Supports in departmental projects, and contribute innovative ideas to enhance operations
  • Keep records of all controllable items, sales figures and production figures
  • Ensures a healthy P&L bottom line for both Housekeeping & Laundry departments
  • Fulltime
Read More
Arrow Right

Test & Validation Engineer - Motors and Actuators

We're building humanoid robots that work in home - doing the chores, handling th...
Location
Location
United States , San Carlos
Salary
Salary:
95000.00 - 142600.00 USD / Year
1x.tech Logo
1X Technologies
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or Master's degree in Electrical Engineering, Mechanical Engineering, Robotics, or a related field and 5 years of experience
  • Experience testing electromechanical systems, actuators, motors, or power electronics
  • Strong hands-on experience with laboratory equipment, instrumentation, and hardware debugging
  • Experience analyzing test data and communicating results to engineering stakeholders
  • Ability to work effectively across multidisciplinary engineering teams
Job Responsibility
Job Responsibility
  • Own the characterization, testing, and validation of electric motors and robotic actuators that enable NEO's movement
  • Deliver accurate, repeatable actuator and motor performance characterization across operating conditions and use cases
  • Build and maintain scalable test infrastructure that enables efficient validation throughout development and production cycles
  • Identify performance limitations, reliability risks, and failure modes early enough to influence design decisions and reduce program risk
  • Provide high-quality test data and actionable insights that improve actuator performance, efficiency, and robustness
  • Support successful product releases through comprehensive validation, regression testing, and cross-functional collaboration
What we offer
What we offer
  • Comprehensive medical, dental, and vision coverage
  • Generous paid time off, company holidays, and parental leave
  • 401(k) plan with company match (100% on the first 3% of contributions, 50% on the next 2%)
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) options
  • Commuter benefits (transit and parking)
  • Short-term and long-term disability, and life insurance
  • Employee Assistance Program (EAP) for mental health, financial, and personal support
  • Onsite snacks and catered lunches
  • Fulltime
Read More
Arrow Right

Assistant Housekeeping Manager

Entry level management position that focuses on supporting the day-to-day activi...
Location
Location
India , Goa
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required.
Job Responsibility
Job Responsibility
  • Supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry
  • Working with employees to clean and maintain guestrooms and public space
  • Completing inspections and holding people accountable for corrective action
  • Ensuring guest and employee satisfaction while maintaining the operating budget
  • Managing Housekeeping Operations and Budgets
  • Ensuring knowledge and understanding of OSHA regulations are up to date
  • Overseeing all lost and found procedures
  • Obtaining list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
  • Inventorizing stock to ensure adequate supplies
  • Ensuring guest room status is communicated to the Front Desk in a timely and efficient manner
  • Fulltime
Read More
Arrow Right

Practice Nurse

We are currently recruiting an experienced Practice Nurse to join a friendly and...
Location
Location
United Kingdom , Ellesmere Port
Salary
Salary:
32.00 GBP / Hour
servicecare.org.uk Logo
Service Care Solutions
Expiration Date
July 30, 2026
Flip Icon
Requirements
Requirements
  • Registered Nurse with a valid NMC registration
  • Previous experience working within a GP Practice
  • Competent in chronic disease management, cervical cytology, immunisations, and treatment room duties
  • Excellent communication and patient care skills
  • Available to start ASAP
Job Responsibility
Job Responsibility
  • Deliver routine general practice nursing care to patients attending the surgery
  • Manage chronic disease clinics
  • Provide contraception and sexual health advice
  • Carry out cervical screening (smears)
  • Assess and treat minor illness and minor injuries
  • Deliver travel health advice and vaccinations
  • Administer childhood immunisations
  • Promote health and wellbeing through patient education
  • Undertake routine treatment room duties
Read More
Arrow Right

Assistant Store Manager

Join our fashion-obsessed team, dedicated to a styling and social experience tha...
Location
Location
United States , Allen
Salary
Salary:
Not provided
chicos.com Logo
Chico's FAS, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or equivalent
  • 2+ years of retail management experience preferred
  • Must be 18 years of age or older
  • Excellent communication, verbal, and written skills
  • Able to learn or adapt to technology provided by the company
  • Proven excellent customer service skills with statistical track record in all areas of sales and leadership
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Strong leadership qualities, training and team building skills
  • Knowledge of administrative aspects of store operations
  • Able to communicate with customers and staff
Job Responsibility
Job Responsibility
  • Analyzes sales reports and KPIs to determine the needs of the business
  • In partnership with Store Manager, executes in store business and sales strategies
  • Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards
  • Controls payroll and supply budget
  • Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes
  • Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling
  • ensures all register transactions are completed accurately and in accordance with policy
  • Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls
  • conducts associate training to reinforce proper controls
  • Administers all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories
  • Fulltime
Read More
Arrow Right

Midweight Designer

We’re looking for a talented and ambitious Designer to join our growing team in ...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
zealcreative.com Logo
ZEAL Creative
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience as a midweight designer or similar level in a creative agency is a must
  • A polished portfolio of design work, including creating toolkits for FMCG (or similar) clients
  • The ability to generate exceptional design ideas put together with precision, craft and polish
  • Proficiency in Adobe Creative Suite, especially Photoshop
  • Good organisational skills and a high attention to detail
  • Experience working collaboratively within a team
  • Ability to communicate clearly and concisely to both creative and non-creatives stakeholders
Job Responsibility
Job Responsibility
  • Creating standout visual ideas and campaign assets across a range of channels and touchpoints
  • Taking projects from initial concepts and research through to final artwork and delivery
  • Working across a broad portfolio of global and UK brands
  • Collaborating closely with Creative, Client Services, Strategy and Production teams to bring ideas to life
  • Presenting and articulating your design thinking with confidence, both internally and directly with clients
  • Supporting and inspiring junior team members, helping raise creative standards across the studio
  • Exploring new tools, technologies and creative workflows that enhance the quality and effectiveness of our work
What we offer
What we offer
  • 24 days holiday (plus Bank Holidays)
  • Contributory pension scheme
  • Annual company bonus scheme
  • Private Medical Insurance
  • Life Assurance
  • Continuous learning and development
  • Enhanced parental benefits
  • The last Friday of every quarter is a ZEAL Day off
  • Christmas closure
  • Work from home budget to help you achieve your dream set up
  • Fulltime
Read More
Arrow Right

Ablebody Seafarer (Ab)

Sail worldwide as an Able Seafarer (AB) on modern oil/chemical tankers with OSM ...
Location
Location
Worldwide
Salary
Salary:
Not provided
OSM Ship Management Pte. Ltd.
Expiration Date
August 01, 2026
Flip Icon
Requirements
Requirements
  • Valid AB certificate and STCW documents
  • Tanker (Oil/Chemical) experience and valid tanker endorsements
  • Good English communication skills
  • Medically fit for sea service
  • Strong safety awareness and teamwork attitude
Job Responsibility
Job Responsibility
  • Carry out deck work, mooring and unmooring operations
  • Assist with cargo and tank operations under officer’s supervision
  • Stand navigational and security watches as directed
  • Perform maintenance, chipping, painting and cleaning on deck
  • Follow all safety procedures and take part in drills
Read More
Arrow Right