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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Software Development

L3 TAC Enterprise Switching Technical Support Engineer

Romania, Bucharest · Job Posted June 28, 2026
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Job Description

L3 TAC Enterprise Switching Technical Support Engineer This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: We are a diverse team of dedicated and highly skilled people who represent many nationalities, working in a dynamic and flexible organization, dedicated to delivering better-than-expected support for our customers. If you are an experienced network engineer, have in-depth knowledge on networking protocols and love to troubleshoot, don’t hesitate and apply today!

Job Responsibility

  • Manage high-priority, complex incidents and problems for customers using our support portal, ticketing system, or communication tools (phone, email, etc.)
  • Take ownership of high priority or critical customer issues, isolate product issues at network/hardware/software level, ensure timely service restoration and resolution by using a systematic problem-solving approach
  • Replicate customer environments and issues in lab and collaborate with Engineering teams in providing bug fixes on software issues reported by customer
  • Collaborate with Service Managers and Technical Service Advisors on high-profile technical issues, and participate in customer meetings to lead technical discussions
  • Enhance and sustain proficiency in core products and technologies, and identify any training requirements as the technology evolves
  • Contribute to technical documentation (FAQs, Solutions, Knowledge Base) for internal and/or external use
  • Suggest ways to improve team performance and increase customer happiness
  • Work with various technical teams within HPE regarding new products and feature improvements for reliability, availability, and serviceability

Requirements

  • Bachelor's degree in engineering, computer science or related field, or equivalent experience
  • At least 4+ years of experience in supporting large enterprise, datacenter, cloud and/or ISP networking environments
  • Proven experience in at least one of the following technology areas and willingness to develop skills in the other areas: IP Networking basics: TCP/IP, Subnetting, IP Packet flow, OSI layers
  • Routing technologies: OSPF, ISIS, BGP, Multicast protocols (IGMP, PIM)
  • Switching and Data Center technologies: VLAN/Trunking, STP, RSTP, VSTP, VXLAN/EVPN
  • Experience with traffic generators and network protocols analysis tools
  • Strong problem-solving and troubleshooting skills
  • Strong customer management and customer service skills
  • Excellent communication and presentation skills
  • Able to work effectively under pressure and maintain a structured approach based on priorities
  • Able to effectively prioritize and balance time and actions to achieve results
  • Flexibility to take on different technologies, tasks and/or responsibilities depending on the overall goals of the team

Nice to have

  • Working experience with Operating System architectures (Linux/FreeBSD)
  • Scripting languages (Python/TCL/Perl/Ansible/Puppet/C/C++/others)
  • Virtualization
  • Service daemons (DHCP/DNS/TACACS/Radius)
  • DevOps

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
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