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L3 Systems Engineer

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STAFFVIRTUAL

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Location:
Philippines , Manila

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You'll manage tickets, assist escalations, handle deployments, and support Windows-based networks and cloud solutions. Strong troubleshooting skills, technical expertise, and excellent communication are required. CompTIA, Microsoft, or Cisco certifications are a plus, and a willingness to keep learning is a must. We value self-motivated professionals with integrity and top-notch customer service.

Job Responsibility:

  • Maintain Intelinet Ticketing & Project Systems: Manage and triage support tickets
  • Assist with escalations from Tier 1 & 2 engineers
  • Manage project deployments and configurations
  • Spearhead new client onboardings
  • Provide support for customer networks
  • Maintain complete technical documentation
  • Automate tasks and monitor their effectiveness
  • Design, deploy, and configure networks (LAN, WLAN, WAN, VPN)
  • Install and configure networking hardware, routers, switches, wireless, and firewalls
  • Design firewall configurations (NAT, PNAT, ACL, Content & Application Policies)
  • Design wireless configurations using SSID & authentication methods (LDAP, RADIUS)
  • Configure VLANs and network segregation
  • Monitor network performance and integrity
  • conduct regular network performance tests
  • Suggest improvements to network performance, capacity, and scalability
  • Create and implement network security measures
  • Server and cloud management: Design, build, maintain, and manage Server 2016+
  • Deploy physical and virtual server infrastructure
  • Manage Hyper-V, VMware, Failover Clusters, and HA environments
  • Administer Active Directory, DNS, DHCP, Print, File services
  • Design and administer Disaster Recovery Solutions and Infrastructure
  • Administer Azure, Entra ID, Exchange Online, SharePoint, OneDrive, Teams
  • Security management: Implement security authentication methods (MFA, TOTP, SSO, Conditional Access, Zero Trust)
  • Detect and clean viruses and malware
  • Oversee and test security measures, including access authentication and disaster recovery
  • Workstation management: Design, build, maintain, and manage Windows 10/11 devices
  • Manage local, Active Directory, and Entra ID joined devices
  • Handle profiles, migrations, and application troubleshooting
  • Install and configure modern software

Requirements:

  • 3+ years of experience
  • Experience working in customer environments
  • Excellent customer relationship skills
  • Thrives in a team environment
  • Exhibits strong interpersonal and communication skills
  • Multitasks in a fast-paced environment
  • Sharp troubleshooting skills
  • Ability to work independently
  • Organizational and mentoring skills
  • Mentor team members on technical issues
  • Use of remote access tools such as LogMeIn and Screen Connect is a plus
  • Automate tasks and monitor their effectiveness
  • Proficient in Microsoft Office applications
  • Willingness to learn ConnectWise PSA
  • Maintain complete technical documentation
  • Solid background in network administration and architecture
  • In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g., BGP, OSPF)
  • Technical certifications preferred (A+, MCTS, VTSP, CCENT, or CCNA)
  • Design and deploy functional networks (LAN, WLAN, WAN, VPN)
  • Install and configure networking hardware
  • Configure routers, switches, wireless, and firewalls
  • Design firewall configurations including NAT, PNAT, ACL, Content & Application Policies
  • Design wireless configurations using SSID & authentication methods like LDAP, RADIUS
  • Configure VLANs and network segregation
  • Suggest improvements to network performance, capacity, and scalability
  • Experience with network diagnostic, monitoring, and analysis tools
  • Monitor network performance and integrity
  • Conduct regular network performance tests
  • Create and implement network security measures
  • Server 2016+ design, build, maintenance, and management
  • Ability to create and deploy physical and virtual server infrastructure
  • Manage Lights Out Management and Lifecycle Management using iDrac or other methods
  • Support Hyper-V, VMware, Failover Clusters, and HA environments
  • Administrate Active Directory and other primary server roles (DNS, DHCP, Print, File)
  • Design and administer Disaster Recovery Solutions and Infrastructure
  • Administrate Azure and Entra ID
  • Administrate Exchange Online, SharePoint, OneDrive, Teams
  • Implement security authentication methods (MFA, TOTP, SSO, Conditional Access, Zero Trust)
  • Strong understanding of virus and malware detection and cleaning techniques
  • Create, oversee, and test security measures (e.g., access authentication and disaster recovery)
  • Windows 10/11 design, build, maintenance, and management
  • Local, Active Directory, & Entra ID joined devices
  • Manage profiles, migrations, and application troubleshooting
  • Install and configure modern software

Nice to have:

  • CompTIA, Microsoft, or Cisco certifications are a plus
  • Use of remote access tools such as LogMeIn and Screen Connect is a plus
What we offer:
  • Competitive compensation and benefits package
  • HMO Day 1 + FREE dependent coverage
  • De minimis and allowances
  • Attendance bonus
  • Paid time offs
  • Company-provided work setup (laptop, monitor, accessories)
  • Training, career growth, and global exposure
  • A collaborative and supportive team culture

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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