CrawlJobs Logo

L3 Support Engineer

techmahindra.com Logo

Tech Mahindra

Location Icon

Location:
United States , Salt Lake City

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

80000.00 - 120000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

We are seeking an experienced L3 Support Engineer to join our team, specializing in Python-based applications and MongoDB databases. The ideal candidate will provide advanced technical support, troubleshoot complex issues, and collaborate with development and operations teams to ensure system reliability and performance.

Job Responsibility:

  • Serve as the escalation point for complex technical issues related to Python applications and MongoDB databases
  • Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integrity
  • Develop and maintain scripts and tools for monitoring, automation, and reporting
  • Document troubleshooting steps, solutions, and best practices for knowledge sharing
  • Participate in on-call rotation and provide timely responses to critical incidents
  • Communicate effectively with stakeholders, providing updates and post-incident reports
  • Collaborate with development teams to identify root causes and implement long-term solutions

Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • 3+ years of experience in L3 support or similar roles
  • Strong proficiency in Python programming, experience with FastAPI framework and scripting
  • In-depth knowledge of MongoDB
  • Experience with monitoring tools, log analysis, and incident management
  • Familiarity with ETL processes and data streaming concepts
  • Excellent problem-solving and communication skills
  • Ability to work independently and as part of a team

Nice to have:

  • Experience with cloud platforms (AWS)
  • Knowledge of key management and encryption best practices
  • Familiarity with CI/CD pipelines and DevOps practices
What we offer:
  • medical
  • vision
  • dental
  • life
  • disability insurance
  • paid time off (including holidays, parental leave, and sick leave, as required by law)

Additional Information:

Job Posted:
February 01, 2026

Expiration:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Tech Mahindra - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for L3 Support Engineer

L3 JTAC Technical Support Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent
  • Typically 4-6 years experience
  • Using appropriate engineering design tools and software packages to design components and solutions
  • Strong analytical and problem solving skills
  • Understanding of material properties and hardware, software, and electrical component design
  • Using empirical analysis, modeling and testing methodologies to validate product designs and specifications
  • Excellent written and verbal communication skills
  • mastery in English and local language
  • Ability to effectively communicate product architectures, design proposals and negotiate options at management levels
Job Responsibility
Job Responsibility
  • Designs engineering solutions utilizing multiple engineering disciplines for products, systems, software, and solutions based on established engineering principles and in accordance with development technology practices and guidelines
  • Develops and implements parameters and test plans for new and existing designs, including validation of mechanical, electrical, software, and other engineering specifications and requirements
  • Collaborates and communicates with management, internal, and outsourced development partners regarding design status, project progress, and issue resolution
  • Leads a project team of other engineers and internal and outsourced development partners to develop reliable, cost effective and high quality solutions for moderately- complex products
  • Represents the mechanical/thermal team for all phases of larger and more-complex development projects
  • Provides guidance and mentoring to less- experienced staff members
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

L3 JTAC Technical Support Engineer - Software Products

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent
  • Typically 4-6 years experience
  • Using appropriate engineering design tools and software packages to design components and solutions
  • Strong analytical and problem solving skills
  • Understanding of material properties and hardware, software, and electrical component design
  • Using empirical analysis, modeling and testing methodologies to validate product designs and specifications
  • Excellent written and verbal communication skills
  • mastery in English and local language
  • Ability to effectively communicate product architectures, design proposals and negotiate options at management levels
Job Responsibility
Job Responsibility
  • Designs engineering solutions utilizing multiple engineering disciplines for products, systems, software, and solutions based on established engineering principles and in accordance with development technology practices and guidelines
  • Develops and implements parameters and test plans for new and existing designs, including validation of mechanical, electrical, software, and other engineering specifications and requirements
  • Collaborates and communicates with management, internal, and outsourced development partners regarding design status, project progress, and issue resolution
  • Leads a project team of other engineers and internal and outsourced development partners to develop reliable, cost effective and high quality solutions for moderately- complex products
  • Represents the mechanical/thermal team for all phases of larger and more-complex development projects
  • Provides guidance and mentoring to less- experienced staff members
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Support Engineer 2

Solves technical issues across a broad range of technologies (Servers, Storage, ...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
  • Support for Juniper’s M/T/Mx/PTX/ACX series products
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP
Job Responsibility
Job Responsibility
  • Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Take ownership for problem resolution, problem reproduction and escalation
  • Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
  • Be a fast learner and keep pace with newer technologies
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

The role of a Technical Support Engineer involves working in a dynamic TAC envir...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Support for Juniper’s M/T/Mx/PTX/ACX series products
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of the following: IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS , RIP), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
  • Understanding/Exposure/Expertise in one or more areas: MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP, Multicast technologies NG-MVPN, PIM, Perl/Unix/Expect scripting
  • Requires B.E. in Electronics Engineering or Computer Science with 1-3 years of experience supporting/Designing/implementing IP networks
  • Candidates who have extensively worked on Troubleshooting, implementation and support of IP networks
Job Responsibility
Job Responsibility
  • Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction
  • Able to determine problems quickly and deliver a Remarkable Customer Experience
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Take ownership for problem resolution, problem reproduction and escalation
  • Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
  • Be a fast learner and keep pace with newer technologies
What we offer
What we offer
  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Specific programs catered to helping you reach career goals
  • Unconditionally inclusive culture and workplace
  • Fulltime
Read More
Arrow Right

Switching-Technical Support Engineer

Solves technical issues across a broad range of technologies (Servers, Storage, ...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science
  • 3+ years of experience supporting/Designing/implementing IP networks
  • Experience troubleshooting, implementation and support of large IP networks
  • Advanced English Level
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of: IP Packet flow, OSI layers
  • Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
  • IP routing protocols (BGP, OSPF, ISIS, RIP)
Job Responsibility
Job Responsibility
  • Solve technical issues across broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
  • Apply advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues
  • Take end-to-end ownership and communication (internal and external) of solutions from deployment to end-of-life
  • Monitor, manage and administer health, capacity & performance of Cloud Services
  • Architect and develop tailored solutions through various customer contact channels in hybrid environment
  • Provide incident & problem resolution, and change, performance & capacity management
  • Work in highly dynamic TAC (Technical Assistance Center) environment with high focus on customer satisfaction
  • Determine problems quickly and deliver remarkable customer experience
  • Be customer advocate for timely resolution of problems
  • Take ownership for problem resolution, problem reproduction and escalation
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Technical Support Engineer 3

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science
  • 3+ years of experience supporting/Designing/implementing IP networks
  • Extensive experience in troubleshooting, implementation and support of large IP networks
  • Support for Juniper’s products (mainly EX/QFX series)
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS, RIP), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
  • Understanding/Exposure/Expertise in one or more areas: MPLS, VPLS, L2 and L3 VPN, MPLS engineering, Layer 2 / layer 3 VPN (EVPN), MIST wired
  • Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc.
Job Responsibility
Job Responsibility
  • Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
  • Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
  • Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
  • Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
  • Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
  • End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
  • Typical tasks may include incident & problem resolution, and change, performance & capacity management.
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Support Engineer 2

This role involves solving technical issues across a broad range of technologies...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
  • Support for Juniper’s M/T/Mx/PTX/ACX series products
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP
Job Responsibility
Job Responsibility
  • Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
  • Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
  • Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
  • Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
  • Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
  • End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
  • Typical tasks may include incident & problem resolution, and change, performance & capacity management
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

Technical Support Engineer role at Hewlett Packard Enterprise solving technical ...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science
  • 3+ years of experience supporting/designing/implementing IP networks
  • Extensive experience working on troubleshooting, implementation and support of large IP networks
  • Support for Juniper's products (mainly EX/QFX series)
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers
  • Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
  • IP routing protocols (BGP, OSPF, ISIS, RIP)
Job Responsibility
Job Responsibility
  • Solve technical issues across broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
  • Apply advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues
  • Take end-to-end ownership and communication (internal and external) of solutions from deployment to end-of-life
  • Monitor, manage and administer the health, capacity & performance of Cloud Services
  • Architect and develop tailored solutions through customer contact channels in hybrid environment
  • Provide incident & problem resolution, and change, performance & capacity management
  • Work in Technical Assistance Center (TAC) environment with focus on Customer satisfaction
  • Determine problems quickly and deliver Remarkable Customer Experience
  • Be customer advocate for timely resolution of problems
  • Take ownership for problem resolution, problem reproduction and escalation
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Flexible work arrangements
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy