L3 Production Support Engineer Job at NTT DATA (Guadalajara)

Remote L3 Production Support Engineer

We are currently seeking a Remote L3 production support engineer to join our tea...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Hands-on development experience in Core Java with at least 3 years of experience
Should have worked on few Projects in Java tech stack
Candidate should clear coding interview using CoderPad.io with us
6-9 overall Software experience
Strong in Java
Experience with SQL, Splunk, Git
Hands on experience using Service now and process workflow
Hands on Experience on AWS is preferable
3+ relevant experience on L3 support

Job Responsibility

Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing 3+ Years of Java L3 Production Support hands on Experience
Work on supporting Product servers and clients on cutting-edge platforms
Contribute to our continuous improvement and continuous delivery
Continually focus on enhancing the performance of the Java applications
Experience working on DB and good with SQL queries
Experience with using Splunk for debugging and logs
Work effectively in collaboration with other team members
Implement new tool functionalities that support changing business requirements
Develop functions that automate provisioning and access management primary/secondary controls
Develop functions that help improve user experience

Fulltime

L3 Support Engineer (Python & MongoDB)

We are seeking an experienced L3 Support Engineer to join our team, specializing...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, Information Technology, or related field
3+ years of experience in L3 support or similar roles
Strong proficiency in Python programming and scripting
In-depth knowledge of MongoDB
Experience with monitoring tools, log analysis, and incident management
Familiarity with ETL processes and data streaming concepts
Excellent problem-solving and communication skills
Ability to work independently and as part of a team

Job Responsibility

Serve as the escalation point for complex technical issues related to Python applications and MongoDB databases
Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integrity
Develop and maintain scripts and tools for monitoring, automation, and reporting
Document troubleshooting steps, solutions, and best practices for knowledge sharing
Participate in on-call rotation and provide timely responses to critical incidents
Communicate effectively with stakeholders, providing updates and post-incident reports
Collaborate with development teams to identify root causes and implement long-term solutions

Fulltime

Technical Support Engineer - L3 MIST Wired Assurance

Location

India , Bengaluru

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Strong communication and presentation skills
Logical troubleshooting for high-impact network problems
Solid understanding of: Networking Architectures & Switching Technologies (xSTP, VRRP, LACP, Dot1x, COS, Multicast)
IP Protocols (ARP, ICMP, TCP, UDP, DNS, DHCP)
802.11x standards, POE, Multi chassis architectures
Data Center protocols (EVPN, VxLAN, BGP, OSPF)
Self-learner mindset with appetite for continuous development
Engineering graduates with 5 to 8 years of experience in technical support for enterprise/campus or cloud networks

Job Responsibility

Work in a highly dynamic and technical environment with a relentless focus on delivering a Remarkable Customer experience
Demonstrate ownership of customer-reported issues till resolution
Lead key customer escalations within team towards resolution and own stakeholder communication on critical / hot escalations
Understand Customer’s impact. prioritize, own and effectively communicate between various stakeholders
Closely engage with escalations team and Product teams to drive customer reported escalations towards closures
Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities
Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Arc Support Engineer - L3 (Routing)

An HPE company, Juniper Networks is a global pioneer in high-performance infrast...

Location

India , Bengaluru

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or master's degree in Computer Science, or equivalent
Typically, 6-12 years' experience
Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
Multicast protocols [IGMP, IGMP-snooping, PIM]
MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS
Excellent Customer handling and communication (verbal and written) skills
Candidates with experience and certifications in Juniper Products like MX, PTX, QFX, EX, SRX, Contrail will be given preference
JNCIE/CCIE lab or other security product certified personnel would have a distinct advantage
Preferred Certifications - JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent

Job Responsibility

Lead and drive troubleshooting on Customer reported issues
Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile
Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution
Keep the other support teams trained on the designated ARC customer network, practices followed
Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers
Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
Mentor newly hired support engineers and peers in technical areas of specialty

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Arc Support Engineer - L3 (Switching)

ARC Support Engineer - L3 (Switching) This role has been designed as ‘Onsite’ w...

Location

India , Bengaluru

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Excellent Customer handling and communication (verbal and written) skills
Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP)
IP routing protocols (BGP, OSPF, ISIS)
Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
Multicast protocols [IGMP, IGMP-snooping, PIM]
B.E. in Electronics/Engineering or Computer Science (or equivalent) with minimum 10 years’ experience in Networking Industry
7+ years extensive JUNOS/Juniper or Aruba experience OR minimum 7+ years’ experience in Troubleshooting Datacentre networks, Enterprise core networks
Platform Knowledge: Juniper Switches (Junos, EX, QFX series), Aruba Switches (AOS-CX, CX Switches, CX 10000 Switch Series), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
Preferred Certifications – JNCIS/JNCIP/JNCIE/ACA/ACP/ACSX /CCNA/CCNP/CCIE and other equivalent

Job Responsibility

Lead and drive troubleshooting on Customer reported issues
Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile
including their network topology, features, configurations, and service history, which results in faster resolution
Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution
Keep the other support teams trained on the designated CFTS customer network, practices followed
Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers
Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
Mentor newly hired support engineers and peers in technical areas of specialty

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Application Support Engineer (L3)

Be the voice of the customer in a fast-paced SaaS team. Help solve complex issue...

Location

United States; Canada

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

Application support experience for high traffic web / cloud based systems, or experience in other technical roles like QA or software engineering
Experience with relational databases (MySQL, PostgreSQL, etc.)
Experience working with APIs (REST/JSON, GraphQL)
Ability to read and analyse application and/or database logs
Demonstrated ability to exercise judgement to determine appropriate solutions to complex customer technical issues
Ability to effectively collaborate with folks across multiple disciplines to ensure that key business needs are addressed
Ability to adapt quickly to changing priorities and customer needs
Growth mindset - willingness to hone and develop your skills
Basic understanding of fundamentals of programming

Job Responsibility

Delivering a high standard of technical customer service and building strong customer relationships
Production issue troubleshooting, resolution, and root cause analysis
Be part of a team of software engineers, attending stand-ups, and planning sessions
Investigation of reported issues in the system to make sure we are responding to clients needs in a timely manner
Escalation of appropriate issues to the Product and Development teams
Creating and maintaining concise and clear knowledge articles
Mentoring for Level 2 (L2) engineers to help them progress in their career

What we offer

Fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks
Optional extras, such as a 401(k) and a range of upgraded insurance options
Career development: in-house Learning and Development/Business coach and online resources including LinkedIn learning
Regular social events
Employee Resource Groups

Fulltime

Unix And Sql Production Support Engineer

The Software Development Specialist role at NTT DATA requires a strong backgroun...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Hands-on development experience in Core Java with at least 3 years of experience
Should have worked on few Projects in Java tech stack
Candidate should clear coding interview using CoderPad.io with us
6-9 overall Software experience
Strong in Java
Experience with SQL, Splunk, Git
Hands on experience using Service now and process workflow
Hands on Experience on AWS is preferable
3+ relevant experience on L3 support

Job Responsibility

Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing 3+ Years of Java L3 Production Support hands on Experience
Work on supporting Product servers and clients on cutting-edge platforms. Contribute to our continuous improvement and continuous delivery
Continually focus on enhancing the performance of the Java applications
Experience working on DB and good with SQL queries
Experience with using Splunk for debugging and logs
Work effectively in collaboration with other team members
Implement new tool functionalities that support changing business requirements
Develop functions that automate provisioning and access management primary/secondary controls
Develop functions that help improve user experience
Provide technical feedback and support to Development teams

Fulltime

Arc Support Engineer - L3 (Software)

ARC Support Engineer - L3 (Software). This role has been designed as ''Onsite' w...

Location

India , Bengaluru

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Minimum of 10 years experience with one or more of the following Juniper/Aruba products: IAPs/Controllers, Airwave, ClearPass, Edgeconnect, Central, Aruba switches, Juniper Contrail, CSO, Junospace, Juniper Northstar or also non-Aruba security products like Cisco ISE is an added advantage
Knowledge of authentication protocols and servers required (802.1x, RADIUS)
Complete understanding of authentication methods (EAP-PEAP, EAP-TLS, EAP-MSCHAPv2)
Installation and configuring of Linux systems, shell scripting
Understanding of Docker containers is preferred
Good understanding of Database concepts (RDBMS), SQL, PostgreSQL
Knowledge on Certificates (X.509), SSL symmetric and asymmetric encryption
Skilled in network design and implementation (knowledge and hands on preferred)
Working knowledge of AD-domains, Forests, 2-way transitive trust
Bachelor's degree in computer engineering or electrical engineering is preferred

Job Responsibility

Provide pre and post sales Design and consulting services to Aruba-HPE teams, customers and partners for various technologies and solutions
Provide Complete services lifecycle for the customers including Plan, Design, Implementation, Migration and Optimization
Plan: Creating customer requirement document and business outcome plan
Design: Creating high level and low-level design documents based on customer requirements
Implementation: Preparing the installation plan includes Network implementation plan and Network ready for use plan
Migration: Preparing migration including Method of Procedure and migration validation checks
Optimization: Working on continuous improvement of network operations, uptime and security conformance
Ability to multitask and work independently when required, with little supervision or direction
Excellent oral and written communication skills, presentation and interpersonal skills, and the ability to interface to senior levels of the customer organization
Formulate action plans (technical and operational) for analysing and resolving reported issues

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Select Country

L3 Production Support Engineer

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?