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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

L3 Linux Engineer SME

India, Bangalore Employment contract · Job Posted October 09, 2025
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Job Description

This role involves providing advanced level technical support for Linux products and technologies to global HPE customers. The responsibilities include incident management, change management, patch and security management, and customer relationship management. The candidate must possess strong technical and non-technical skills and hold relevant certifications.

Job Responsibility

  • Resolve customer’s issues via the telephone, email or remote sessions
  • Regular follow ups with customers with recommendations, updates, and action plans
  • Identify and escalate issues in a timely manner to vendor according to standard operating procedures
  • Collaborate with other OEMs in diagnosing and isolating the cause of complex issues
  • Maintain quality on case documentation, SLA timeframes and operational metrics
  • Perform within the productivity measure of the team (scorecard)
  • Incident Management: Resolve single and cross technology incidents independently
  • Change Management/Implementation: Independently prepare, review, implement, rollback and test plans for change records
  • Perform risk and impact analysis for changes, may lead or participate in Change Advisory Board
  • Patch and Security Management: Apply patch and security changes per policy
  • Proactively monitor the environment for patch compliance
  • Analyse patches for compatibility with each customer or internal infrastructure environment
  • Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate
  • Provide feedback/influence change in internal and/or vendor-provided products/service offerings
  • Participate and propose in internal projects across technology customers, including Knowledge Transfer (KT) and Transition
  • Create standard operating procedures (SOP)
  • Reproduce issues in-house and respond back in a timely manner
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
  • Influence customers and/or internal businesses/end users regarding operational details, solutions, and proposals
  • Work as part of a team, which may be virtual, global, and/or multi-functional
  • Lead teams which address operational processes and policies.

Requirements

  • Strong knowledge in installing, configuring, troubleshooting and administration of all flavours of Linux (Level 3)
  • Troubleshooting networking issues in Linux environment
  • Strong understanding and hands on of Cluster Services in Redhat / SUSE and SGeLX
  • Actively participate in Disaster Recovery planning and conducting DR tests
  • Responsible for Standard Operating procedures issuance to incident management team
  • Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
  • Linux Vulnerability assessment and Mitigation
  • Intermediate knowledge on shell script for automating the routine tasks
  • Knowledge on Patch deployment solutions – Redhat Satellite, SUSE Manager
  • Working knowledge on Redhat, CentOS, SUSE Linux, AIX, and HP-UX
  • Experience in virtualization technologies like VMware, RHVM, SUSE KVM
  • Excellent written and verbal communication skills
  • Commitment to deliver high quality product and solution support
  • Must achieve excellent customer satisfaction
  • Take ownership and work with high productivity and efficiency
  • Support other team members and seek their advice to make decisions on complex issues
  • Deliver trainings when required
  • Relevant certification on the latest track like RHCSA / RHCE, Ansible, Jenkins, Open stack (Redhat / Ubuntu), SUSE High Availability
  • ITIL certification is an added advantage
  • Flexible to work in 24X7 support environment and shared services.

Nice to have

  • ITIL certification
  • Knowledge of Redhat Satellite, SUSE Manager, shell scripting
  • Ansible
  • Jenkins
  • Open Stack
  • SUSE High Availability.

What we offer

  • Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
  • Personal and professional development programs
  • Inclusive work environment
  • Career growth opportunities.
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