L3 Linux Engineer SME, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This role involves providing advanced level technical support for Linux products and technologies to global HPE customers. The responsibilities include incident management, change management, patch and security management, and customer relationship management. The candidate must possess strong technical and non-technical skills and hold relevant certifications.

Job Responsibility:

Resolve customer’s issues via the telephone, email or remote sessions
Regular follow ups with customers with recommendations, updates, and action plans
Identify and escalate issues in a timely manner to vendor according to standard operating procedures
Collaborate with other OEMs in diagnosing and isolating the cause of complex issues
Maintain quality on case documentation, SLA timeframes and operational metrics
Perform within the productivity measure of the team (scorecard)
Incident Management: Resolve single and cross technology incidents independently
Change Management/Implementation: Independently prepare, review, implement, rollback and test plans for change records
Perform risk and impact analysis for changes, may lead or participate in Change Advisory Board
Patch and Security Management: Apply patch and security changes per policy
Proactively monitor the environment for patch compliance
Analyse patches for compatibility with each customer or internal infrastructure environment
Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate
Provide feedback/influence change in internal and/or vendor-provided products/service offerings
Participate and propose in internal projects across technology customers, including Knowledge Transfer (KT) and Transition
Create standard operating procedures (SOP)
Reproduce issues in-house and respond back in a timely manner
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Influence customers and/or internal businesses/end users regarding operational details, solutions, and proposals
Work as part of a team, which may be virtual, global, and/or multi-functional
Lead teams which address operational processes and policies.

Requirements:

Strong knowledge in installing, configuring, troubleshooting and administration of all flavours of Linux (Level 3)
Troubleshooting networking issues in Linux environment
Strong understanding and hands on of Cluster Services in Redhat / SUSE and SGeLX
Actively participate in Disaster Recovery planning and conducting DR tests
Responsible for Standard Operating procedures issuance to incident management team
Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
Linux Vulnerability assessment and Mitigation
Intermediate knowledge on shell script for automating the routine tasks
Knowledge on Patch deployment solutions – Redhat Satellite, SUSE Manager
Working knowledge on Redhat, CentOS, SUSE Linux, AIX, and HP-UX
Experience in virtualization technologies like VMware, RHVM, SUSE KVM
Excellent written and verbal communication skills
Commitment to deliver high quality product and solution support
Must achieve excellent customer satisfaction
Take ownership and work with high productivity and efficiency
Support other team members and seek their advice to make decisions on complex issues
Deliver trainings when required
Relevant certification on the latest track like RHCSA / RHCE, Ansible, Jenkins, Open stack (Redhat / Ubuntu), SUSE High Availability
ITIL certification is an added advantage
Flexible to work in 24X7 support environment and shared services.

Nice to have:

ITIL certification
Knowledge of Redhat Satellite, SUSE Manager, shell scripting
Ansible
Jenkins
Open Stack
SUSE High Availability.

What we offer:

Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Inclusive work environment
Career growth opportunities.

Additional Information:

Job Posted:
October 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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L3 Linux Engineer SME