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The Apps Support Senior Manager accomplishes results through the management of a professional team and integrates subject matter expertise within a defined area. Responsibilities include automation, monitoring, and CI/CD implementation while ensuring SLA adherence and collaborating with other teams.
Job Responsibility:
Configure and maintain applications and support orchestration for high availability and scalability
Automate repetitive tasks with scripting for legacy platforms
Optimise resource utilization and reduce costs while maintaining high performance and, up time
Establish best practices for managing vulnerability scanning, compliance checks and secure configurations
Implement Citi standard tools for Observability and monitoring applications
Design, Implement and maintain robust CI/CD pipelines to enable efficient build, test and deployment processes
Ensure adherence to organizational change management process, incident handling and SLA commitments
Participate in release planning, production rollouts and weekend support rotation
Challenge the status quo and suggest innovative ideas in terms of implementation and technology if any
Comply with Citi SDLC standards
Interacting with other teams and individuals who are stakeholder in the application
Assist production support teams based on the need
Code review, test case reviews ensuring code developed meets the quality requirements
Requirements:
14-15 years relevant experience as App Support analyst handling an application/ platform end to end
Strong hands-on experience with CI/CD tools such as Jenkins, uDeploy, TeamCity, BiutBucket or similar
Core Java
Spring Framework
Knowledge in WebSphere / Tomcat
Knowledge of TIBCO/ MQ
Excellent troubleshooting, analytical and communication skills
Oracle (SQL & PL/SQL)
Experience with Linux Batch Scripting
Good understanding of Agile methodologies & SDLC
Bachelor’s degree (in science, computers, information technology or engineering)
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