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Ergo are seeking an L3 IT Engineer for a hybrid role in Dublin city centre. The successful candidate will join our market-leading team of Engineers supporting a vital public service. Working with Ireland's current Microsoft Partner of the Year in an ITIL environment you will learn from some of the best in the business while developing your own technical skills. You should have L3 experience in hybrid identity management, Azure platform administration and M365 services (Intune, Exchange Online, SharePoint, Microsoft Defender). This is a rolling 12 month fixed-term contract which includes pension, 25 days Annual Leave and more benefits.
Job Responsibility
Provide third line technical support to end users, troubleshooting and resolving IT service requests
Assist in the administration and maintenance of Windows Server environments, Windows 10/11 systems, and M365 services
Monitor, support, and troubleshoot infrastructure and network technology stack including MS O365, LAN/WAN, VPN, DHCP, DNS, Hyper-V Clustered environments
Conduct assessments of the existing technology landscape to identify opportunities for improvement, ensuring systems remain up to date, addressing bottlenecks, and enhancing reliability and performance
Collaborate with cross-functional teams to align IT initiatives with strategic business objectives while ensuring compliance with organizational policies and industry best practices
Lead efforts to evaluate, implement, and optimize emerging technologies, tools, and methodologies in line with IT strategy
Drive innovation and operational excellence by proactively improving IT infrastructure, processes, and performance
Ensure the security, stability, and efficiency of IT systems through continuous monitoring, maintenance, and best practice implementation
Apply a deep understanding of technology to enhance system performance, scalability, and resilience
Utilize ITSM tools such as ServiceNow to track incidents, changes, and service requests
Maintain documentation of IT systems, configurations and How-to procedures
Requirements
5+ years in a similar role (IT Engineer, L3 Helpdesk, Systems Engineer)
Windows Server, Windows 10/11 desktop environments and endpoint management
Microsoft 365 services (Intune, Exchange Online, SharePoint, Microsoft Defender)
Azure administration
PowerShell (or similar) scripting
Virtualization technologies such as Hyper-V and Citrix