L3 DCN Support Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United States

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

78700.00 - 181200.00 USD / Year

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Job Description:

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technological solutions that advance the way people live and work. We are seeking a passionate and highly skilled L3 DCN Support Engineer to join our Global Support Delivery team. In this role, you will act as a trusted advisor and technical escalation point, helping our customers maximize the value of their networking investments. You will engage directly with enterprise customers and HPE teams to troubleshoot, resolve, and prevent critical network issues across complex data center environments.

Job Responsibility:

Provide advanced-level technical support and troubleshooting for Data Center Networking products and solutions (spine-leaf architectures, VXLAN, BGP, EVPN, etc.)
Own critical customer escalations, drive root cause analysis, and coordinate with product engineering for fixes and enhancements
Mentor L1 and L2 engineers through real-time collaboration, training and lab sessions
Deliver high-quality technical solutions and guidance in both reactive and proactive support scenarios
Collaborate cross-functionally with engineering, PLM, product quality, and supply chain team
Create and deliver technical content (knowledge articles, whitepapers, best practices) to scale expertise across HPE and our customers
Actively contribute to customer success by identifying trends and recommending improvements to network architectures and supportability
Participate in on-call rotations and act as a technical lead during Severity 1 customer escalations

Requirements:

Bachelor’s degree in Engineering, Computer Science, or equivalent experience
5+ years of relevant technical experience in Data Center Networking
Previous experience in a Level 2/3 technical support or advanced escalation role
Expertise in Data Center Networking technologies: VXLAN, MPBGP EVPN, OSPF
Deep understanding of Layer 2/Layer 3 networking, SDN/NFV environments, and fabric-based architectures
Proficient in analyzing network packet captures, system logs, and advanced diagnostics
Hands-on experience with hardware/software platforms from Aruba, Cisco, Juniper, Arista, or similar
Strong communication and customer engagement skills, with the ability to work under pressure
Industry certifications strongly preferred: Aruba Certified Professional or Expert (ACSP/ACDX), CCNP/CCIE/ACI, JNCIP/JNCIE

Nice to have:

Experience with network automation (Python, Ansible, Terraform)
Knowledge of virtualization (VMware NSX, Hyper-V) and cloud networking (AWS, Azure)

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
May 03, 2025

Expiration:
June 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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L3 DCN Support Engineer