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L3 Application Support Lead

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Location:
Canada , Toronto

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

98000.00 USD / Year
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Job Description:

L3 Application Support Lead

Requirements:

  • 5-7 years of experience with Distributed applications including Azure, OpenStack Cloud Technologies, RESTful, SOAP, Java, .Net, Angular, Oracle, SQL Server technologies
  • 5-7 years of experience with supporting web applications
  • Strong understanding of Infrastructure is a Must
  • Excellent in troubleshooting and root cause analysis
  • Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate
  • Strive to improve production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets
  • Provide prompt, effective day-to-day support, accurately identify and resolve issues, perform controlled and timely incident resolution all while making client satisfaction a top priority
  • Address application, cross-capability and cross-release issues
  • Assume incident management role (communicator, tracker, escalator, driver, etc.)
  • Use meaningful metrics to monitor environment performance
  • Improve performance and resource utilization by assessing and analyzing opportunities to optimize the operational environment
  • Follow established processes/standards, business technology architecture, risk and production capacity guidelines
  • plan, monitor and escalate issues as required
  • Comply with both disaster and business recovery plans
  • Identify/implement process improvements to enhance revenue, customer experience and reduce costs
  • Familiarity with Splunk and Datadog

Nice to have:

  • Development experience and knowledge will be an asset
  • Experience in ServiceNow and JIRA would be an asset

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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