L3 Application Support Lead Job at Realign (Toronto)

New

MuleSoft Support Lead

Responsible for L2 & L3 support of MuleSoft APIs and integrations, including bug...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

MuleSoft Anypoint Platform
DataWeave, APIs (REST/SOAP)
Debugging and production support (L2/L3)
CI/CD, Git, monitoring tools

Job Responsibility

Provide L2 & L3 support for MuleSoft applications and APIs
Handle production incidents, defects, and service issues
Perform code-level troubleshooting in Mule flows and DataWeave
Fix bugs, integration errors, and performance issues
Implement minor enhancements and change requests
Support deployments, hotfixes, and releases
Monitor systems and ensure performance and availability
Conduct root cause analysis (RCA) and prevent recurring issues
Manage tickets via ServiceNow/JIRA and meet SLAs
Coordinate with teams and stakeholders

Fulltime

Production Management Global Support Lead

The Production Management Global Support Lead (C15 Director) is a Senior Manager...

Location

United Kingdom , London; Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant industry-relevant experience
Highly experienced in various Production Management disciplines with a track record of continual improvement
Excellent interpersonal and communication skills
Ability to influence and garner support from senior stakeholders and partners
Comfortable presenting issues, initiatives, and progress in various forums
Adept at distilling complex information into succinct messages
Demonstrable commitment to quality, attention to detail, critical thinking, and problem-solving skills
Highly effective at navigating complex organizations
Strong financial planning and cost discipline
Exceptional staff engagement and talent development

Job Responsibility

Maintain high levels of stability, resiliency, and prevention for TWCS services
Actively participate in and guide incident recovery
Work with senior management across technology, operations, and business teams to develop actionable outcomes for Production
Ensure high standards for Production Change Readiness and control adherence
Prioritize supportability, sustainability, and resiliency for technical changes
Drive the adoption of standard production tools for TWCS applications
Focus on monitoring, observability, capacity, resiliency, recoverability, and automation improvements
Proactively assess and manage dominant L1, L2, and L3 workload drivers
Identify emerging trends and devise plans to improve efficiency and service levels
Minimize human intervention by leveraging Generative AI and Automation capabilities

What we offer

Competitive base salary (annually reviewed)
27 days annual leave (plus bank holidays)
Discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

New

Remote L3 Production Support Engineer

We are currently seeking a Remote L3 production support engineer to join our tea...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Hands-on development experience in Core Java with at least 3 years of experience
Should have worked on few Projects in Java tech stack
Candidate should clear coding interview using CoderPad.io with us
6-9 overall Software experience
Strong in Java
Experience with SQL, Splunk, Git
Hands on experience using Service now and process workflow
Hands on Experience on AWS is preferable
3+ relevant experience on L3 support

Job Responsibility

Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing 3+ Years of Java L3 Production Support hands on Experience
Work on supporting Product servers and clients on cutting-edge platforms
Contribute to our continuous improvement and continuous delivery
Continually focus on enhancing the performance of the Java applications
Experience working on DB and good with SQL queries
Experience with using Splunk for debugging and logs
Work effectively in collaboration with other team members
Implement new tool functionalities that support changing business requirements
Develop functions that automate provisioning and access management primary/secondary controls
Develop functions that help improve user experience

Fulltime

Azure L3 Cloud Support Engineer / Azure Cloud SME

Hiring: Azure L3 Cloud Support Engineer / Azure Cloud SME Location: Hyderabad /...

Location

India , Mumbai

Salary:

Not provided

InfoGrowth

Expiration Date

Until further notice

Requirements

Microsoft Azure (IaaS & PaaS)
Azure Virtual Machines (VMs)
Azure Kubernetes Service (AKS)
Azure Networking
Azure Firewall / NSG / Load Balancer
Azure Application Gateway
ExpressRoute / VPN Connectivity
Azure Storage Services
Azure SQL / Cosmos DB
Azure Functions / App Services

Job Responsibility

Act as Level 3 / Final Escalation Point for Azure incidents and service outages
Diagnose and resolve complex Azure infrastructure and platform issues
Perform deep-dive troubleshooting across Azure Compute, Networking, Storage, and PaaS services
Handle Azure VMs, VMSS, AKS, App Services, Azure SQL, Cosmos DB, Functions, and Load Balancers
Configure and troubleshoot VNet Peering, NSG, Azure Firewall, Application Gateway, and ExpressRoute
Lead Root Cause Analysis (RCA) and implement preventive actions
Design and review High Availability, Disaster Recovery, and Resiliency solutions
Optimize Azure environments for performance, security, and cost management
Implement Azure Governance, RBAC, Policies, and Security Best Practices
Work with Azure Monitor, Log Analytics, and Application Insights for monitoring and observability

Fulltime

Software Development Specialist - L3 Production Support

We are currently seeking a Software Development Specialist - L3 Production Suppo...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Hands-on development experience in Core Java with at least 3 years of experience
should have worked on few Projects in Java tech stack
candidate should clear coding interview using CoderPad.io with us
6-9 overall Software experience
strong in Java
experience with SQL, Splunk, Git
hands on experience using Service now and process workflow
hands on Experience on AWS is preferable
3+ relevant experience on L3 support

Job Responsibility

Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing
work on supporting Product servers and clients on cutting-edge platforms
contribute to our continuous improvement and continuous delivery
continually focus on enhancing the performance of the Java applications
experience working on DB and good with SQL queries
experience with using Splunk for debugging and logs
work effectively in collaboration with other team members
implement new tool functionalities that support changing business requirements
develop functions that automate provisioning and access management primary/secondary controls
develop functions that help improve user experience

Sfcc L3 Technical Support Engineer

As an SFCC L3 Technical Support Engineer, you are passionate about experience in...

Location

India , Bengaluru

Salary:

Not provided

Valtech

Expiration Date

Until further notice

Requirements

Salesforce Commerce Cloud (SFCC/Demandware) - especially debugging, incident management, and code analysis
Expert-level technical understanding of the SFCC platform, including Business Manager, SiteGenesis/SFRA architecture, controllers, pipelines (if applicable), services framework, and job schedules
Proven ability to debug SFCC code (server-side JavaScript), analyze logs (custom logs, system logs, web logs), and use SFCC diagnostic tools
Strong capability to read, understand, and analyze SFCC codebase
Solid understanding of web technologies including HTML, CSS, JavaScript (client-side and server-side), AJAX, JSON, XML
Experience with SFCC integrations, including understanding of REST/SOAP APIs and data exchange formats
Basic understanding of database concepts as they relate to SFCC data structures and interactions
Familiarity with Git or other version control systems for code management
Experience with application performance monitoring (APM) tools for identifying performance bottlenecks
6+ years of experience

Job Responsibility

L3 Incident Resolution: Lead Level 3 technical support activities, performing detailed analysis, debugging SFCC code, identifying root causes, and resolving high-priority production issues with a strong sense of urgency
Code Debugging & Analysis: Proficiently debug SFCC server-side JavaScript and other platform components to isolate and fix production defects
Root Cause Analysis (RCA): Conduct thorough root cause analysis for recurring issues, implementing preventive measures and permanent fixes to enhance platform stability
Production Readiness: Proactively monitor system health, identify potential issues, and ensure the optimal performance and availability of SFCC environments
Client Interaction: Serve as a primary technical contact for clients, providing clear and timely communication on incident status, resolution plans, and technical explanations
War Room Leadership: Lead and actively participate in "War Room" situations during critical outages or incidents, coordinating efforts with cross-functional teams (development, QA, L2, DevOps, client) to drive rapid resolution
On-Call Support: Provide dedicated on-call support outside of standard business hours on a rotational basis to ensure 24/7 coverage for critical incidents
Knowledge Management: Create and maintain comprehensive documentation, knowledge base articles, runbooks, and troubleshooting guides to empower L1/L2 teams and improve incident resolution efficiency
Collaboration: Work closely with development, QA, and DevOps teams to escalate complex issues, provide insights for permanent fixes, and support new feature deployments

What we offer

Flexibility, with hybrid work options (country-dependent)
Learning and development, with access to cutting-edge tools, training and industry experts
Competitive compensation package

Fulltime

Software Development Specialist - L3 Production Support

The Software Development Specialist - L3 Production Support role requires a mini...

Location

Mexico , Guadalajara, Aguascalientes

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Hands-on development experience in Core Java with at least 3 years of experience
Should have worked on few Projects in Java tech stack
Candidate should clear coding interview using CoderPad.io with us
6-9 overall Software experience
Strong in Java
Experience with SQL, Splunk, Git
Hands on experience using Service now and process workflow
Hands on Experience on AWS is preferable
3+ relevant experience on L3 support
Experience working on DB and good with SQL queries

Job Responsibility

Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing
Work on supporting Product servers and clients on cutting-edge platforms. Contribute to our continuous improvement and continuous delivery
Continually focus on enhancing the performance of the Java applications
Implement new tool functionalities that support changing business requirements
Develop functions that automate provisioning and access management primary/secondary controls
Develop functions that help improve user experience
Provide technical feedback and support to Development teams
Perform detailed RCA of issues in production, and implement corrective actions

New

Senior Java Tech Lead

We are seeking a highly skilled and experienced Senior Java Developer to join ou...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience: 7+ years of professional experience in Java development
Java Core: Strong proficiency in Java and its ecosystem, with a deep understanding of object-oriented programming, design patterns, and data structures
Backend Services: Extensive experience in developing and deploying scalable and high-performance backend services
Data Distribution/Caching: Proven experience with data distribution technologies like Kafka and in-memory data grids/caching solutions such as Apache Ignite, VMware GemFire, or similar
Database Technologies: Strong understanding and hands-on experience with relational databases (e.g., PostgreSQL, Oracle, SQL Server) and/or NoSQL databases (e.g., MongoDB, Cassandra)
Kubernetes & Docker: Hands-on experience with Docker for containerization and Kubernetes for container orchestration and deployment
Multithreading: Expert-level knowledge and practical experience with Java multithreading and concurrency concepts
Security: Strong understanding of application security principles, secure coding practices, and experience implementing security measures
Unit Testing: Experience with unit testing frameworks and practices (e.g., JUnit, Mockito)
Troubleshooting & Support: Excellent problem-solving skills with a strong ability to provide L3 support and troubleshoot complex production issues

Job Responsibility

Design, develop, and implement high-performance Java backend services for the data platform, focusing on efficient data distribution using Kafka and advanced caching mechanisms utilizing technologies like Apache Ignite, VMware GemFire, or similar in-memory data grids
Maintain, enhance, and optimize existing Java services and the data platform, ensuring scalability, reliability, and low latency
Implement solutions using containerization technologies such as Docker and orchestration with Kubernetes
Apply advanced multithreading techniques to develop highly concurrent and responsive applications
Ensure the security of applications and data by implementing secure coding practices and adhering to security standards
Collaborate with architects, product managers, and other developers to understand requirements and translate them into technical solutions
Participate in the entire software development lifecycle, including requirements gathering, design, coding, testing, deployment, and support
Conduct code reviews to ensure code quality, maintainability, and adherence to best practices
Provide L3 support for production issues, including root cause analysis and timely resolution
Participate in a rotational schedule for lower environment support, ensuring smooth operations and stability

Fulltime

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L3 Application Support Lead

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