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Augusta Hitech Soft Solutions Logo Augusta Hitech Soft Solutions · IT - Administration

L2 Windows System Engineer

India, Coimbatore · Job Posted February 20, 2026
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Job Description

We are seeking an experienced L2 Windows Systems Engineer to join our Infrastructure team. In this role, you will be dedicated to supporting a leading workers’ compensation and catastrophic care management client, focusing on proactive monitoring, patching, maintenance, and documentation of their Windows-based infrastructure in a hybrid environment (on-premises + Azure). You will ensure system stability, security, and compliance through independent ownership of operational tasks, building runbooks/SOPs, and maintaining clear escalation paths.

Job Responsibility

  • Monitor critical Windows servers, VMs, and infrastructure using PRTG Network Monitor, Azure Monitor, and related tools
  • proactively respond to alerts and investigate performance trends for the client environment
  • Execute and manage Windows OS patching (monthly security updates, cumulative updates, emergency patches), software stack updates, and OS-layer patching in virtualized environments (e.g., Citrix App Layering or similar)
  • Perform controlled testing and deployment of patches/updates with minimal disruption, including rollback planning
  • Build, maintain, and continuously improve runbooks, Standard Operating Procedures (SOPs), and knowledge articles for patching, maintenance, recovery, and common operational tasks
  • Develop and own monitoring dashboards and alert configurations in PRTG/Azure for infrastructure health
  • Analyze system trends, patch compliance rates, and alert patterns
  • recommend proactive improvements to enhance reliability
  • Maintain detailed documentation of escalation paths, RACI matrices, and handoff procedures for complex issues
  • Collaborate with cross-functional teams to support infrastructure stability in a regulated healthcare environment

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent (or relevant experience/certifications in lieu)
  • 7+ years of hands-on experience in Windows Server administration and support (Windows Server 2016/2019/2022 preferred)
  • Strong expertise in large-scale patching and update management (WSUS, SCCM/MECM, PowerShell scripting, or manual methods)
  • Experience with PRTG Network Monitor for infrastructure and server monitoring (sensor configuration, dashboards, alerts)
  • Proficiency in PowerShell scripting for automation and task management
  • Familiarity with virtualization/layering technologies (Citrix, VMware, or equivalent) is highly desirable
  • Exposure to Azure infrastructure (VMs, monitoring) and hybrid environments
  • Understanding of change management and compliance processes (healthcare exposure is a plus)
  • Proven ability to work independently, document thoroughly, and escalate judiciously

Nice to have

  • Relevant certifications (e.g., Microsoft Certified: Windows Server, Azure Administrator)
  • Experience supporting regulated healthcare or workers' compensation environments
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