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Valtech Logo Valtech · IT - Software Development

L2 Support

India, Bengaluru · Job Posted May 04, 2026
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Job Description

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

Job Responsibility

  • provides functional support
  • handling day-to-day support activities (ticket management, monitoring, reporting, recoveries)
  • maintaining SLAs with right prioritizaties of the tickets and quality of resolution

Requirements

  • In-depth knowledge and trouble shooting skills
  • Expertise on SFB2C, Order Management system and ITIL process on incidents
  • Understanding end-to-end e-commerce work flow
  • Hands on experience with support tools (Service Now, Dynatrace, Grafana, Kibana, Open Search, Mulesoft)
  • Monitoring SFTP batch jobs and system alerts
  • 4+ years of experience

Nice to have

Experienced in Agile methodologies and consulting (a plus)

What we offer

  • Flexibility, with hybrid work options (country-dependent)
  • Learning and development, with access to cutting-edge tools, training and industry experts
Valtech - All Job Offers

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