L2 Support Specialist Job at NTT DATA (Guadalajara)

L2 Support Specialist

We are currently seeking a L2 Support Specialist || L2 Application Support to jo...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years of relevant experience in application Maintenance and Support
Unix, SQL and knowledge of other scripting languages
Knowledge of programming language – preferably Java

Job Responsibility

Actively provide support for resolution of L2 issues with detailed analysis
also help in code fixes and rigorous testing where required
Good knowledge of Unix, SQL and scripting languages
Work on supporting Product servers and clients on cutting-edge platforms
Contribute to our continuous improvement and continuous delivery
Continually focus on enhancing the performance of the applications
Work effectively in collaboration with other team members
Provide technical feedback and support to Development teams
Perform detailed RCA of issues in production, and implement corrective actions
Validated collaboration and communication skills, being able to lead in a global environment

L2 Support Specialist

We are currently seeking a L2 Support Specialist || L2 Application Support to jo...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years of relevant experience in application Maintenance and Support
Unix, SQL and knowledge of other scripting languages
Knowledge of programming language – preferably Java

Job Responsibility

Actively provide support for resolution of L2 issues with detailed analysis
help in code fixes and rigorous testing where required
Work on supporting Product servers and clients on cutting-edge platforms
Contribute to our continuous improvement and continuous delivery
Continually focus on enhancing the performance of the applications
Work effectively in collaboration with other team members
Provide technical feedback and support to Development teams
Perform detailed RCA of issues in production, and implement corrective actions

Fulltime

L2 Support Specialist

We are currently seeking a L2 Support Specialist to join our team in Edo Mex, Mé...

Location

Mexico , Edo Mex

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years of relevant experience in application Maintenance and Support
Unix, SQL and knowledge of other scripting languages
Knowledge of programming language – preferably Java
Validated collaboration and communication skills, being able to lead in a global environment

Job Responsibility

Actively provide support for resolution of L2 issues with detailed analysis
help in code fixes and rigorous testing where required
Work on supporting Product servers and clients on cutting-edge platforms
Contribute to our continuous improvement and continuous delivery
Continually focus on enhancing the performance of the applications
Work effectively in collaboration with other team members
Provide technical feedback and support to Development teams
Perform detailed RCA of issues in production, and implement corrective actions

Fulltime

L2 Support Specialist || L2 Application Support

We are currently seeking a L2 Support Specialist || L2 Application Support to jo...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years of relevant experience in application Maintenance and Support
Unix, SQL and knowledge of other scripting languages
Knowledge of programming language – preferably Java

Job Responsibility

Actively provide support for resolution of L2 issues with detailed analysis
help in code fixes and rigorous testing where required
Work on supporting Product servers and clients on cutting-edge platforms
Contribute to our continuous improvement and continuous delivery
Continually focus on enhancing the performance of the applications
Work effectively in collaboration with other team members
Provide technical feedback and support to Development teams
Perform detailed RCA of issues in production, and implement corrective actions

Fulltime

L2 Application Support Specialist

We are hiring L2 Application Support specialist for our GCC client — Europe’s to...

Location

India , Bangalore

Salary:

Not provided

SRKay Consulting Group

Expiration Date

Until further notice

Requirements

Diploma in Computer Science, Information Technology or relevant discipline
At least 5 years' experience in user support focus on Application Support
Strong problem solving and system troubleshooting skills
Technically proficient in Microsoft Office and use if Ticketing Systems
Good command of written and spoken English and Cantonese / Mandarin
Good interpersonal and communication skills
Capability to work under pressure & fast path demanding environment
To be available immediately/ at short notice

Job Responsibility

Act as the first point of contact for all user support related queries regarding the core Applications
Responsible for resolving & escalating user request tickets
In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications in the companies internal Ticket/Asset Management tool
Responsible for taking internal and external calls from the users regarding Application related incidents or service requests
Ensure proper documentation, notification, escalation, tracking & follow up of all incidents/ service request
Regularly provide statistical reports about support cases and incidents, review issues & propose corrective actions
Level 2 support for all IT internal Applications (L1 support when no Application Specialist in the team or deputizing)
Look for opportunities how to proactively improve the customer service and internal processes by identifying repeat issues or service risks and aid in prevention
Take lead role on projects and extended tasks but also supports if the Application Specialist is not available
Support the Manager with some high priority tasks or difficult customers

Fulltime

EDA2 L2 Domain Support Specialist

With the introduction of 5G and cloud, the role of IT Managed Services has evolv...

Location

India , Noida; Bangalore; Kolkata; Pune; Chennai; Gurgaon

Salary:

Not provided

Ericsson

Expiration Date

Until further notice

Requirements

Knowledge about the Ericsson™ Dynamic Activation (EDA) product
Knowledge about Docker, Kubernetes & Microservice architecture
Knowledge about Linux operating system
Knowledge about JAVA & J2EE
Knowledge about Kernel-Based Virtualized Machine (KVM)
Knowledge about VMware
Knowledge about Ericsson Cloud Execution Environment (ECEE)
Basic understanding of telecom call flows like 2G, 3G, 4G, VoLTE, 5G etc
Basic understanding of core network elements like HLR, HSS, AUC,CCDM,CCPC,UDM etc
Functional understanding of EDA – JDV & JCA Implementation, Deployment & Unit testing

Systems Engineering Senior Specialist - Windows Endpoint & Laptop Support L2

We are currently seeking a Systems Engineering Senior Specialist - Windows Endpo...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Provide L2 troubleshooting and resolution for Windows 10/11 laptop hardware, software, and OS-related issues
Act as escalation point from L1 support teams for complex endpoint incidents that cannot be resolved at the first level
Diagnose and resolve issues related to Windows OS, drivers, application conflicts, user profiles, and system performance
Manage and troubleshoot laptop provisioning, reimaging, and OS refresh workflows for end users
Support Windows Autopilot and zero-touch provisioning scenarios in hybrid Azure AD environments
Coordinate with hardware vendors for warranty repairs, replacements, and hardware fault resolution
Manage end-user communication and expectation setting during incident resolution, ensuring SLA adherence
Document incident trends, root cause findings, and resolution steps in the ITSM ticketing system (ServiceNow / Remedy)
Use HCL BigFix as the primary tool for endpoint visibility, health monitoring, and remote remediation across the Windows laptop fleet
Deploy and manage software packages, patches, and configuration changes to laptops via BigFix Software Distribution and Patch modules

Job Responsibility

Provide L2 troubleshooting and resolution for Windows 10/11 laptop hardware, software, and OS-related issues
Act as escalation point from L1 support teams
Diagnose and resolve issues related to Windows OS, drivers, application conflicts, user profiles, and system performance
Manage and troubleshoot laptop provisioning, reimaging, and OS refresh workflows
Support Windows Autopilot and zero-touch provisioning in hybrid Azure AD environments
Coordinate with hardware vendors for warranty repairs and replacements
Manage end-user communication and expectation setting during incident resolution
Document incident trends, root cause findings, and resolution steps in ITSM ticketing system
Use HCL BigFix for endpoint visibility, health monitoring, and remote remediation
Deploy and manage software packages, patches, and configuration changes via BigFix

Fulltime

Mdm Data Specialist (L2)

We are looking for a detail-oriented Data Steward to own the integrity of our en...

Location

India

Salary:

Not provided

Stytch

Expiration Date

Until further notice

Requirements

3-5 years of experience in data management, data stewardship, or related roles
Strong SQL skills for data profiling and analysis
Strong understanding of Master Data Management concepts and best practices
Experience with data quality tools and methodologies
Familiarity with data visualization tools to report on data quality metrics
Proficient understanding of data lifecycle management and data modeling concepts
Excellent communication skills
the ability to explain technical data issues to non-technical stakeholders

Job Responsibility

Manage and maintain the "Golden Record" for core data domains (Customer and Product), including resolving data conflicts and duplicates
Manage data hierarchies, relationships, and cross-system mapping
Oversee the matching and merging process to improve consolidation of data
Establish, measure and monitor Data Quality KPIs (Accuracy, Completeness, Timeliness, Consistency)
Perform root-cause analysis on data discrepancies and lead remediation efforts
Design and implement automated data profiling, validation and cleansing processes
Support the development of data governance standards, policies, and business rules
Document data lineage, business glossaries, and data dictionaries
Facilitate data stewardship activities across business units

What we offer

competitive pay
generous time off
ample parental and wellness leave
healthcare
retirement savings program

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L2 Support Specialist

Job Description

Job Responsibility

Requirements

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