L2 Support Specialist Job at NTT DATA (Edo Mex)

Technical Support Specialist (L2)

The Technical Support Specialist (L2) provides advanced technical support to Cha...

Location

United States , Auburn

Salary:

55000.00 - 75000.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

3-4 years of experience in a technical support or helpdesk environment
Strong knowledge of Windows and macOS operating systems
Proficiency with Microsoft 365, Teams, OneDrive, Outlook, and related applications
Experience with Active Directory, user provisioning, and basic networking concepts
Solid understanding of IT security best practices and endpoint protection tools
Excellent analytical and problem-solving skills
Strong verbal and written communication abilities
Ability to work independently and handle multiple tasks in a fast-paced environment

Job Responsibility

Troubleshoot and resolve advanced technical issues related to operating systems (Windows, macOS, Linux), user accounts, security permissions, and device configurations
Support enterprise applications such as Microsoft 365, collaboration tools, and line-of-business systems
Administer and troubleshoot Active Directory, Group Policy, and identity/access management tools
Assist with network connectivity issues, including VPN, Wi-Fi, and basic switch/router configurations
Document troubleshooting steps, resolutions, and knowledge-base articles for recurring issues
Monitor and manage assigned customer support inboxes, ensuring messages are triaged, prioritized, and resolved efficiently
Collaborate closely with Product Management, Engineering, and Infrastructure teams to escalate product defects, clarify expected functionality, and share customer insights
Mentor and support Level 1 Support Specialists by providing guidance, coaching, and technical knowledge-sharing
Participate in on-call rotations or after-hours support as required
Uphold a customer-first mindset while balancing efficiency, accuracy, and technical depth

What we offer

New laptop computer and other needed equipment
Annual Individual Budget for Professional Development of $1,000
401k Savings Plan with employer contribution
Medical, Dental, & Vision Insurance
Life, AD&D, and Disability Insurance
Employee Assistance Program, Mental Health Support, and Well-Being Programs
3 weeks Company-Paid Parental Leave (after 6 months of active employment)
Flexible Time Off, 6 Paid Sick Days, 11 Paid Company Holidays

Fulltime

L2 Application Support Specialist

We are hiring L2 Application Support specialist for our GCC client — Europe’s to...

Location

India , Bangalore

Salary:

Not provided

SRKay Consulting Group

Expiration Date

Until further notice

Requirements

Diploma in Computer Science, Information Technology or relevant discipline
At least 5 years' experience in user support focus on Application Support
Strong problem solving and system troubleshooting skills
Technically proficient in Microsoft Office and use if Ticketing Systems
Good command of written and spoken English and Cantonese / Mandarin
Good interpersonal and communication skills
Capability to work under pressure & fast path demanding environment
To be available immediately/ at short notice

Job Responsibility

Act as the first point of contact for all user support related queries regarding the core Applications
Responsible for resolving & escalating user request tickets
In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications in the companies internal Ticket/Asset Management tool
Responsible for taking internal and external calls from the users regarding Application related incidents or service requests
Ensure proper documentation, notification, escalation, tracking & follow up of all incidents/ service request
Regularly provide statistical reports about support cases and incidents, review issues & propose corrective actions
Level 2 support for all IT internal Applications (L1 support when no Application Specialist in the team or deputizing)
Look for opportunities how to proactively improve the customer service and internal processes by identifying repeat issues or service risks and aid in prevention
Take lead role on projects and extended tasks but also supports if the Application Specialist is not available
Support the Manager with some high priority tasks or difficult customers

Fulltime

EDA2 L2 Domain Support Specialist

With the introduction of 5G and cloud, the role of IT Managed Services has evolv...

Location

India , Noida; Bangalore; Kolkata; Pune; Chennai; Gurgaon

Salary:

Not provided

Ericsson

Expiration Date

Until further notice

Requirements

Knowledge about the Ericsson™ Dynamic Activation (EDA) product
Knowledge about Docker, Kubernetes & Microservice architecture
Knowledge about Linux operating system
Knowledge about JAVA & J2EE
Knowledge about Kernel-Based Virtualized Machine (KVM)
Knowledge about VMware
Knowledge about Ericsson Cloud Execution Environment (ECEE)
Basic understanding of telecom call flows like 2G, 3G, 4G, VoLTE, 5G etc
Basic understanding of core network elements like HLR, HSS, AUC,CCDM,CCPC,UDM etc
Functional understanding of EDA – JDV & JCA Implementation, Deployment & Unit testing

Systems Engineering Senior Specialist - Windows Endpoint & Laptop Support L2

We are currently seeking a Systems Engineering Senior Specialist - Windows Endpo...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Provide L2 troubleshooting and resolution for Windows 10/11 laptop hardware, software, and OS-related issues
Act as escalation point from L1 support teams for complex endpoint incidents that cannot be resolved at the first level
Diagnose and resolve issues related to Windows OS, drivers, application conflicts, user profiles, and system performance
Manage and troubleshoot laptop provisioning, reimaging, and OS refresh workflows for end users
Support Windows Autopilot and zero-touch provisioning scenarios in hybrid Azure AD environments
Coordinate with hardware vendors for warranty repairs, replacements, and hardware fault resolution
Manage end-user communication and expectation setting during incident resolution, ensuring SLA adherence
Document incident trends, root cause findings, and resolution steps in the ITSM ticketing system (ServiceNow / Remedy)
Use HCL BigFix as the primary tool for endpoint visibility, health monitoring, and remote remediation across the Windows laptop fleet
Deploy and manage software packages, patches, and configuration changes to laptops via BigFix Software Distribution and Patch modules

Job Responsibility

Provide L2 troubleshooting and resolution for Windows 10/11 laptop hardware, software, and OS-related issues
Act as escalation point from L1 support teams
Diagnose and resolve issues related to Windows OS, drivers, application conflicts, user profiles, and system performance
Manage and troubleshoot laptop provisioning, reimaging, and OS refresh workflows
Support Windows Autopilot and zero-touch provisioning in hybrid Azure AD environments
Coordinate with hardware vendors for warranty repairs and replacements
Manage end-user communication and expectation setting during incident resolution
Document incident trends, root cause findings, and resolution steps in ITSM ticketing system
Use HCL BigFix for endpoint visibility, health monitoring, and remote remediation
Deploy and manage software packages, patches, and configuration changes via BigFix

Fulltime

Customer Support Specialist – Hospitality SaaS

GuestCentric is the leading provider of cloud-based digital marketing software a...

Location

Portugal , Lisbon

Salary:

Not provided

Guestcentric

Expiration Date

Until further notice

Requirements

1-3 years in a technical support or customer success role
Tech Hospitality Expertise: We highly value candidates who have worked within the tech hospitality industry (SaaS, Channel Managers, or Booking Engines)
Technical Proficiency: Ability to handle L2-level technical complexity, particularly surrounding Channel Management and Website components.
Communication: Exceptional written and verbal communication skills, with a focus on Chat-based efficiency.
Efficiency: Proven ability to maintain a high volume of case resolutions—our top agents currently average over 200 cases per month.
Language: Fluency Ingles, with the ability to support our primary EMEA market and growing US presence

Job Responsibility

Case Management: Manage the full lifecycle of L1/L2 support tickets, ensuring we maintain our 2025 performance of resolving 93% of L1 cases within 24 hours.
Multi-Channel Support: Provide expert assistance primarily via Chat (our fastest-growing channel) and Phone, adapting to a shift in client behavior toward digital-first interactions.
Technical Troubleshooting: Resolve complex "Requests" and "Problems"
Client Education: Conduct live training sessions to empower clients
Operational Health: Collaborate with our Back-office and Optimization units to vet technical issues before they reach Engineering, ensuring high-quality data and minimal "noise" for developers

What we offer

Hybrid Working
Great Team Mates
Fun time at team buildings
Free coffee
Birthday day off
MacBook Laptops for work

Support Specialist

We are evolving for 2026 and looking for a Support Specialist to anchor our bran...

Location

Portugal , Algés, Lisbon

Salary:

Not provided

Guestcentric

Expiration Date

Until further notice

Requirements

1-3 years in a technical support or customer success role
Tech Hospitality Expertise: We highly value candidates who have worked within the tech hospitality industry (SaaS, Channel Managers, or Booking Engines)
Technical Proficiency: Ability to handle L2-level technical complexity, particularly surrounding Channel Management and Website components.
Communication: Exceptional written and verbal communication skills, with a focus on Chat-based efficiency.
Efficiency: Proven ability to maintain a high volume of case resolutions—our top agents currently average over 200 cases per month.
Language: Fluency Ingles, with the ability to support our primary EMEA market and growing US presence

Job Responsibility

Case Management: Manage the full lifecycle of L1/L2 support tickets, ensuring we maintain our 2025 performance of resolving 93% of L1 cases within 24 hours.
Multi-Channel Support: Provide expert assistance primarily via Chat (our fastest-growing channel) and Phone, adapting to a shift in client behavior toward digital-first interactions.
Technical Troubleshooting: Resolve complex "Requests" and "Problems"
Client Education: Conduct live training sessions to empower clients
Operational Health: Collaborate with our Back-office and Optimization units to vet technical issues before they reach Engineering, ensuring high-quality data and minimal "noise" for developers

What we offer

Hybrid Working
Great Team Mates
Fun time at team buildings
Free coffee
Birthday day off
MacBook Laptops for work

Senior Application Support Specialist – Complex Financial Systems

Do you thrive on ensuring stability in complex, mission‑critical applications? A...

Location

Canada , Toronto

Salary:

Not provided

Solactive

Expiration Date

Until further notice

Requirements

Minimum of 5 years’ experience in application support for complex financial, trading or enterprise systems L2&L3.
Strong technical expertise in system monitoring, log analysis, data analytics, and troubleshooting across distributed environments.
Solid knowledge of Linux, SQL, Relational databases, and API interactions.
Experience with monitoring tools, job scheduling, and automation.
Familiarity with ITIL practices (Incident Management, Change, Release Management) applied in high‑pressure contexts.
Familiarity in Atlassian Suite (Jira and Confluence)
Proven ability to take ownership of production issues, lead resolution efforts, and minimize client impact.
Interest in financial market data and complex application ecosystems.
Highly structured, proactive, and adaptable, with excellent communication skills in English and intercultural competence.
Demonstrated ability to lead support initiatives and process improvements.

Job Responsibility

Provide senior‑level support for our proprietary, high‑performance index platform, ensuring availability and reliability.
Monitor critical services across distributed environments, proactively analysing logs and system behaviour to detect and resolve issues.
Act as the primary contact for business stakeholders in Hong Kong, Frankfurt, and Toronto, addressing application and data‑related inquiries.
Lead incident resolution, coordinating with tech and business teams to restore service quickly and prevent recurrence.
Conduct root‑cause analysis of complex system issues, proposing long‑term solutions and optimisations.
Support and validate platform changes through structured testing and quality assurance.
Continuously identify opportunities to improve monitoring, workflows, and support processes.
Document solutions, procedures, and best practices to strengthen organisational knowledge.
Mentor junior support staff and contribute to building a culture of operational excellence.
Support software deployment releases and pre-market check during weekends.

What we offer

20 paid vacation days per year
health and dental plan
pension contribution
travel to Germany to meet your peers

Fulltime

Client Support Specialist

As a Client Support Specialist for IT Portal Applications, you will be a key mem...

Location

Ireland , Cork

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

At least three years of experience in a similar position
Proficient in using help desk software and remote support tools
Strong skills in Microsoft Office applications
Fluent in English
Exceptional problem-solving and analytical abilities
Excellent communication and interpersonal skills for effective collaboration with cross-functional teams and stakeholders
Capable of managing multiple tasks and prioritizing effectively
Self-motivated and a proactive team player
A true team player who can also work independently
Strong multi-tasking capabilities

Job Responsibility

Offer essential support to users via the Service Now platform
Provide expert advice and daily assistance to our business partners
Work closely with business units to collect and analyse requirements for enhancements
Engage in system upgrades and support tasks, troubleshooting and resolving technical issues in collaboration with our L2 and L3 support teams
Assess and improve existing processes for greater efficiency and effectiveness across our applications, following ITIL recommendation
Keep up-to-date with best practices, industry developments, and new technologies
Mentor and guide both internal and external users in resolving issues and implementing minor enhancements
Demonstrate leadership capabilities to effectively manage a team

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

Select Country

L2 Support Specialist

Job Description

Job Responsibility

Requirements

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