L2 Support Specialist Job at NTT DATA (Guadalajara)

New

L2 Support Specialist

We are currently seeking a L2 Support Specialist to join our team in Edo Mex, Mé...

Location

Mexico , Edo Mex

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years of relevant experience in application Maintenance and Support
Unix, SQL and knowledge of other scripting languages
Knowledge of programming language – preferably Java
Validated collaboration and communication skills, being able to lead in a global environment

Job Responsibility

Actively provide support for resolution of L2 issues with detailed analysis
help in code fixes and rigorous testing where required
Work on supporting Product servers and clients on cutting-edge platforms
Contribute to our continuous improvement and continuous delivery
Continually focus on enhancing the performance of the applications
Work effectively in collaboration with other team members
Provide technical feedback and support to Development teams
Perform detailed RCA of issues in production, and implement corrective actions

Fulltime

New

L2 Support Specialist || L2 Application Support

We are currently seeking a L2 Support Specialist || L2 Application Support to jo...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years of relevant experience in application Maintenance and Support
Unix, SQL and knowledge of other scripting languages
Knowledge of programming language – preferably Java

Job Responsibility

Actively provide support for resolution of L2 issues with detailed analysis
help in code fixes and rigorous testing where required
Work on supporting Product servers and clients on cutting-edge platforms
Contribute to our continuous improvement and continuous delivery
Continually focus on enhancing the performance of the applications
Work effectively in collaboration with other team members
Provide technical feedback and support to Development teams
Perform detailed RCA of issues in production, and implement corrective actions

Fulltime

Technical Support Specialist (L2)

The Technical Support Specialist (L2) provides advanced technical support to Cha...

Location

United States , Auburn

Salary:

55000.00 - 75000.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

3-4 years of experience in a technical support or helpdesk environment
Strong knowledge of Windows and macOS operating systems
Proficiency with Microsoft 365, Teams, OneDrive, Outlook, and related applications
Experience with Active Directory, user provisioning, and basic networking concepts
Solid understanding of IT security best practices and endpoint protection tools
Excellent analytical and problem-solving skills
Strong verbal and written communication abilities
Ability to work independently and handle multiple tasks in a fast-paced environment

Job Responsibility

Troubleshoot and resolve advanced technical issues related to operating systems (Windows, macOS, Linux), user accounts, security permissions, and device configurations
Support enterprise applications such as Microsoft 365, collaboration tools, and line-of-business systems
Administer and troubleshoot Active Directory, Group Policy, and identity/access management tools
Assist with network connectivity issues, including VPN, Wi-Fi, and basic switch/router configurations
Document troubleshooting steps, resolutions, and knowledge-base articles for recurring issues
Monitor and manage assigned customer support inboxes, ensuring messages are triaged, prioritized, and resolved efficiently
Collaborate closely with Product Management, Engineering, and Infrastructure teams to escalate product defects, clarify expected functionality, and share customer insights
Mentor and support Level 1 Support Specialists by providing guidance, coaching, and technical knowledge-sharing
Participate in on-call rotations or after-hours support as required
Uphold a customer-first mindset while balancing efficiency, accuracy, and technical depth

What we offer

New laptop computer and other needed equipment
Annual Individual Budget for Professional Development of $1,000
401k Savings Plan with employer contribution
Medical, Dental, & Vision Insurance
Life, AD&D, and Disability Insurance
Employee Assistance Program, Mental Health Support, and Well-Being Programs
3 weeks Company-Paid Parental Leave (after 6 months of active employment)
Flexible Time Off, 6 Paid Sick Days, 11 Paid Company Holidays

Fulltime

L2 Application Support Specialist

We are hiring L2 Application Support specialist for our GCC client — Europe’s to...

Location

India , Bangalore

Salary:

Not provided

SRKay Consulting Group

Expiration Date

Until further notice

Requirements

Diploma in Computer Science, Information Technology or relevant discipline
At least 5 years' experience in user support focus on Application Support
Strong problem solving and system troubleshooting skills
Technically proficient in Microsoft Office and use if Ticketing Systems
Good command of written and spoken English and Cantonese / Mandarin
Good interpersonal and communication skills
Capability to work under pressure & fast path demanding environment
To be available immediately/ at short notice

Job Responsibility

Act as the first point of contact for all user support related queries regarding the core Applications
Responsible for resolving & escalating user request tickets
In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications in the companies internal Ticket/Asset Management tool
Responsible for taking internal and external calls from the users regarding Application related incidents or service requests
Ensure proper documentation, notification, escalation, tracking & follow up of all incidents/ service request
Regularly provide statistical reports about support cases and incidents, review issues & propose corrective actions
Level 2 support for all IT internal Applications (L1 support when no Application Specialist in the team or deputizing)
Look for opportunities how to proactively improve the customer service and internal processes by identifying repeat issues or service risks and aid in prevention
Take lead role on projects and extended tasks but also supports if the Application Specialist is not available
Support the Manager with some high priority tasks or difficult customers

Fulltime

EDA2 L2 Domain Support Specialist

With the introduction of 5G and cloud, the role of IT Managed Services has evolv...

Location

India , Noida; Bangalore; Kolkata; Pune; Chennai; Gurgaon

Salary:

Not provided

Ericsson

Expiration Date

Until further notice

Requirements

Knowledge about the Ericsson™ Dynamic Activation (EDA) product
Knowledge about Docker, Kubernetes & Microservice architecture
Knowledge about Linux operating system
Knowledge about JAVA & J2EE
Knowledge about Kernel-Based Virtualized Machine (KVM)
Knowledge about VMware
Knowledge about Ericsson Cloud Execution Environment (ECEE)
Basic understanding of telecom call flows like 2G, 3G, 4G, VoLTE, 5G etc
Basic understanding of core network elements like HLR, HSS, AUC,CCDM,CCPC,UDM etc
Functional understanding of EDA – JDV & JCA Implementation, Deployment & Unit testing

Systems Engineering Senior Specialist - Windows Endpoint & Laptop Support L2

We are currently seeking a Systems Engineering Senior Specialist - Windows Endpo...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Provide L2 troubleshooting and resolution for Windows 10/11 laptop hardware, software, and OS-related issues
Act as escalation point from L1 support teams for complex endpoint incidents that cannot be resolved at the first level
Diagnose and resolve issues related to Windows OS, drivers, application conflicts, user profiles, and system performance
Manage and troubleshoot laptop provisioning, reimaging, and OS refresh workflows for end users
Support Windows Autopilot and zero-touch provisioning scenarios in hybrid Azure AD environments
Coordinate with hardware vendors for warranty repairs, replacements, and hardware fault resolution
Manage end-user communication and expectation setting during incident resolution, ensuring SLA adherence
Document incident trends, root cause findings, and resolution steps in the ITSM ticketing system (ServiceNow / Remedy)
Use HCL BigFix as the primary tool for endpoint visibility, health monitoring, and remote remediation across the Windows laptop fleet
Deploy and manage software packages, patches, and configuration changes to laptops via BigFix Software Distribution and Patch modules

Job Responsibility

Provide L2 troubleshooting and resolution for Windows 10/11 laptop hardware, software, and OS-related issues
Act as escalation point from L1 support teams
Diagnose and resolve issues related to Windows OS, drivers, application conflicts, user profiles, and system performance
Manage and troubleshoot laptop provisioning, reimaging, and OS refresh workflows
Support Windows Autopilot and zero-touch provisioning in hybrid Azure AD environments
Coordinate with hardware vendors for warranty repairs and replacements
Manage end-user communication and expectation setting during incident resolution
Document incident trends, root cause findings, and resolution steps in ITSM ticketing system
Use HCL BigFix for endpoint visibility, health monitoring, and remote remediation
Deploy and manage software packages, patches, and configuration changes via BigFix

Fulltime

Customer Support Specialist – Hospitality SaaS

GuestCentric is the leading provider of cloud-based digital marketing software a...

Location

Portugal , Lisbon

Salary:

Not provided

Guestcentric

Expiration Date

Until further notice

Requirements

1-3 years in a technical support or customer success role
Tech Hospitality Expertise: We highly value candidates who have worked within the tech hospitality industry (SaaS, Channel Managers, or Booking Engines)
Technical Proficiency: Ability to handle L2-level technical complexity, particularly surrounding Channel Management and Website components.
Communication: Exceptional written and verbal communication skills, with a focus on Chat-based efficiency.
Efficiency: Proven ability to maintain a high volume of case resolutions—our top agents currently average over 200 cases per month.
Language: Fluency Ingles, with the ability to support our primary EMEA market and growing US presence

Job Responsibility

Case Management: Manage the full lifecycle of L1/L2 support tickets, ensuring we maintain our 2025 performance of resolving 93% of L1 cases within 24 hours.
Multi-Channel Support: Provide expert assistance primarily via Chat (our fastest-growing channel) and Phone, adapting to a shift in client behavior toward digital-first interactions.
Technical Troubleshooting: Resolve complex "Requests" and "Problems"
Client Education: Conduct live training sessions to empower clients
Operational Health: Collaborate with our Back-office and Optimization units to vet technical issues before they reach Engineering, ensuring high-quality data and minimal "noise" for developers

What we offer

Hybrid Working
Great Team Mates
Fun time at team buildings
Free coffee
Birthday day off
MacBook Laptops for work

Support Specialist

We are evolving for 2026 and looking for a Support Specialist to anchor our bran...

Location

Portugal , Algés, Lisbon

Salary:

Not provided

Guestcentric

Expiration Date

Until further notice

Requirements

1-3 years in a technical support or customer success role
Tech Hospitality Expertise: We highly value candidates who have worked within the tech hospitality industry (SaaS, Channel Managers, or Booking Engines)
Technical Proficiency: Ability to handle L2-level technical complexity, particularly surrounding Channel Management and Website components.
Communication: Exceptional written and verbal communication skills, with a focus on Chat-based efficiency.
Efficiency: Proven ability to maintain a high volume of case resolutions—our top agents currently average over 200 cases per month.
Language: Fluency Ingles, with the ability to support our primary EMEA market and growing US presence

Job Responsibility

Case Management: Manage the full lifecycle of L1/L2 support tickets, ensuring we maintain our 2025 performance of resolving 93% of L1 cases within 24 hours.
Multi-Channel Support: Provide expert assistance primarily via Chat (our fastest-growing channel) and Phone, adapting to a shift in client behavior toward digital-first interactions.
Technical Troubleshooting: Resolve complex "Requests" and "Problems"
Client Education: Conduct live training sessions to empower clients
Operational Health: Collaborate with our Back-office and Optimization units to vet technical issues before they reach Engineering, ensuring high-quality data and minimal "noise" for developers

What we offer

Hybrid Working
Great Team Mates
Fun time at team buildings
Free coffee
Birthday day off
MacBook Laptops for work

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L2 Support Specialist

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