L2 Support Engineer Job at iNube (Mumbai Airoli)

Technical Support L1 & L2 Engineer

We are on the quest to find a new team member who will take over some of key res...

Location

Salary:

Not provided

Loriot

Expiration Date

Until further notice

Requirements

Holder of at least a bachelor's degree in Computer Science or related field, or have an equivalent, demonstrable, relevant work experience
Solid bases on network protocols (OSI model, RSA, VPN configuration)
Linux deep knowledge (console, troubleshooting)
Experience managing databases as (MongoDB, Redis, Postgresql, Elasticsearch)
Script development languages (Python, Bash)
Cloud architecture mindset
Customer success oriented
Systematic and analytical thinking
Fluent in English
3 to 4 years of experience in a similar role

Job Responsibility

Respond to customer inquiries and technical issues in a timely and professional manner
Provide technical guidance and support to customers using our LPWAN platform
Identify, diagnose, and troubleshoot technical issues related to our platform
Prioritize and manage several open issues at one time
Ability to provide step-by-step technical help, both written and verbal
Work collaboratively with cross-functional teams to resolve complex technical issues
Ensure customer satisfaction by following up with customers to confirm the successful resolution of technical issues
Support the creation of technical documentation and user manuals
Participate in product testing and validation activities
Stay up-to-date with industry trends and emerging technologies related to LPWAN and IoT

What we offer

Flexible compensation matching your experience, perks and benefits
Flat hierarchy and appreciation of individual work
Trust, autonomy, and space for personal initiatives
Visibility of your work world-wide
Partially remote work
Working with motivated, passionate people and an international environment
Working with exciting, state-of-the-art technology for the Internet of Things
Udemy unlimited access

Technical Support Engineer 2

Solves technical issues across a broad range of technologies (Servers, Storage, ...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
Support for Juniper’s M/T/Mx/PTX/ACX series products
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP

Job Responsibility

Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Take ownership for problem resolution, problem reproduction and escalation
Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
Be a fast learner and keep pace with newer technologies

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

IT Support Engineer

At Bosch, we shape the future by inventing high-quality technologies and service...

Location

Poland , Warszawa

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent in Computer Science, Engineering, Information Systems, or a related discipline
Several years of experience in IT user support (Helpdesk, Hotline, L2-Support)
Pleasure and experience in dealing with users
Experience with automation of tasks with scripts (Bash, Python, other)
Experience in administration of Linux based servers
Experience with parallel libraries (MPI) and compilers

Job Responsibility

Work in the area of the software engineering tools/products portfolio
Responsible for management and administration of High Performance Computing infrastructure
Responsible for administration and support of applications running on the infrastructure
Close collaboration with DevOps and operation teams of HPC service
Responsibility for ensuring availability and safety of services provided

What we offer

Competitive salary + annual bonus
Hybrid work with flexible working hours
Referral Bonus Program
Copyright costs for IT employees
Complex environment of working, professional support and possibility to share knowledge and best practices
Ongoing development opportunities in a multinational environment
Broad access to professional trainings (incl. language courses), conferences and webinars
Private medical care and life insurance
Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
Prepaid Lunch Card

Fulltime

Technical Support Engineer

The role of a Technical Support Engineer involves working in a dynamic TAC envir...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Support for Juniper’s M/T/Mx/PTX/ACX series products
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of the following: IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS , RIP), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
Understanding/Exposure/Expertise in one or more areas: MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP, Multicast technologies NG-MVPN, PIM, Perl/Unix/Expect scripting
Requires B.E. in Electronics Engineering or Computer Science with 1-3 years of experience supporting/Designing/implementing IP networks
Candidates who have extensively worked on Troubleshooting, implementation and support of IP networks

Job Responsibility

Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction
Able to determine problems quickly and deliver a Remarkable Customer Experience
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Take ownership for problem resolution, problem reproduction and escalation
Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
Be a fast learner and keep pace with newer technologies

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Specific programs catered to helping you reach career goals
Unconditionally inclusive culture and workplace

Fulltime

Switching-Technical Support Engineer

Solves technical issues across a broad range of technologies (Servers, Storage, ...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.E. in Electronics Engineering or Computer Science
3+ years of experience supporting/Designing/implementing IP networks
Experience troubleshooting, implementation and support of large IP networks
Advanced English Level
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of: IP Packet flow, OSI layers
Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
IP routing protocols (BGP, OSPF, ISIS, RIP)

Job Responsibility

Solve technical issues across broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
Apply advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues
Take end-to-end ownership and communication (internal and external) of solutions from deployment to end-of-life
Monitor, manage and administer health, capacity & performance of Cloud Services
Architect and develop tailored solutions through various customer contact channels in hybrid environment
Provide incident & problem resolution, and change, performance & capacity management
Work in highly dynamic TAC (Technical Assistance Center) environment with high focus on customer satisfaction
Determine problems quickly and deliver remarkable customer experience
Be customer advocate for timely resolution of problems
Take ownership for problem resolution, problem reproduction and escalation

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Technical Support Engineer 3

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.E. in Electronics Engineering or Computer Science
3+ years of experience supporting/Designing/implementing IP networks
Extensive experience in troubleshooting, implementation and support of large IP networks
Support for Juniper’s products (mainly EX/QFX series)
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS, RIP), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
Understanding/Exposure/Expertise in one or more areas: MPLS, VPLS, L2 and L3 VPN, MPLS engineering, Layer 2 / layer 3 VPN (EVPN), MIST wired
Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc.

Job Responsibility

Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
Typical tasks may include incident & problem resolution, and change, performance & capacity management.

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Engineer 2

This role involves solving technical issues across a broad range of technologies...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
Support for Juniper’s M/T/Mx/PTX/ACX series products
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP

Job Responsibility

Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
Typical tasks may include incident & problem resolution, and change, performance & capacity management

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Engineer

Technical Support Engineer role at Hewlett Packard Enterprise solving technical ...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.E. in Electronics Engineering or Computer Science
3+ years of experience supporting/designing/implementing IP networks
Extensive experience working on troubleshooting, implementation and support of large IP networks
Support for Juniper's products (mainly EX/QFX series)
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of IP Packet flow, OSI layers
Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
IP routing protocols (BGP, OSPF, ISIS, RIP)

Job Responsibility

Solve technical issues across broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
Apply advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues
Take end-to-end ownership and communication (internal and external) of solutions from deployment to end-of-life
Monitor, manage and administer the health, capacity & performance of Cloud Services
Architect and develop tailored solutions through customer contact channels in hybrid environment
Provide incident & problem resolution, and change, performance & capacity management
Work in Technical Assistance Center (TAC) environment with focus on Customer satisfaction
Determine problems quickly and deliver Remarkable Customer Experience
Be customer advocate for timely resolution of problems
Take ownership for problem resolution, problem reproduction and escalation

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Flexible work arrangements

Fulltime

L2 Support Engineer

iNube

Location:
India , Mumbai Airoli

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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January 05, 2026