CrawlJobs Logo

L2 Support Engineer & Release Manager

nttdata.com Logo

NTT DATA

Location Icon

Location:
Romania , Bucuresti

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The L2 Support Engineer & Release Manager is responsible for overseeing production support activities for software applications, ensuring code integrity and compliance with internal standards. The role requires collaboration with development and QA teams, incident management, and technical documentation.

Job Responsibility:

  • Drive on different tech adoption initiatives (GCP, EXACC, TRC etc)
  • Provide support for technical infrastructure components (e.g. databases, middleware and user interfaces)
  • Provide Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform
  • Estimate time required to implement remediation actions which are under direct control of RTB
  • Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines
  • Ensure appropriate vendor interaction in a multi-vendor environment
  • Conduct incident and problem management activities
  • Conduct scheduled Problem Management meetings with infrastructure groups, problem managers and incident managers OR from Agile world with SMs, POs to track progress and highlight issues
  • Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement
  • Perform releases/DR exercises/application maintenance activities over weekends (usually once every 3 weeks there is a weekend activity required)
  • Contribute with process/compliance enhancements related to support for technical infrastructure components (e.g. databases, middleware and user interfaces)
  • Contribute to KPI definition in order to keep performance and identify trends
  • Application monitoring and performance tunning
  • Technical input for infra patching affecting the application stability (TRC)
  • Helps with the integration of new features/regions to the DB support model. This includes managing and rolling out plans of team augmentation up to assuring homogenous knowledge within the team
  • Enables and motives the team
  • Continuous improvement and keeping up to date on Technology trends
  • Strong and close collaboration with global & local platform teams

Requirements:

  • Bachelor’s degree in Computer Science, Engineering, or related field
  • At least 4 years of experience as Technical Support Engineer, with at least 2 years working directly as a Release Manager
  • Good knowledge of Oracle database
  • Good knowledge of Rhel OS – Linux OS
  • Shell scripting knowledge
  • Network connectivity troubleshooting
  • Previous experience in and knowledge of ETL / data sourcing techniques
  • Previous experience with Control M, Tomcat / WebLogic/ Apache/ Fabric highly desirable
  • Previous production support experience, with can do mind-set and attitude and hands-on approach
  • Ability to analyse business requirements, defects and propose hot fixes
  • Ability to work on tight schedule
  • Ability to work effectively with senior IT and Business stakeholders
  • Exposure to multiple global locations with various cultures and practices
  • Understand IT project management - planning, delivery, resourcing, expectation management
  • Proficient communication
  • English language skills - B2 Upper-Intermediate (written/verbal)
What we offer:
  • Smooth integration and a supportive mentor
  • Pick your working style: choose from Remote, Hybrid or Office work opportunities
  • Projects have different working hours to suit your needs
  • Sponsored certifications, trainings and top e-learning platforms
  • Private Health Insurance
  • Individual coaching sessions or joining our accredited Coaching School
  • Epic parties or themed events

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for L2 Support Engineer & Release Manager

Application Support Engineer

We're seeking a skilled Service Support Engineer to provide technical assistance...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Linux
  • Docker
  • L2 support
  • 3–4 years of hands-on Java based tech support/service experience
  • Good knowledge of Windows/Linux OS
  • Experience with ticketing tools (e.g., Jira, ServiceNow, Constellation, Confluence etc.)
  • Excellent communication and problem-solving skills
  • Ability to handle pressure and multitask efficiently
Job Responsibility
Job Responsibility
  • Provide Level 2 support for technical issues
  • Monitor and manage tickets, ensuring SLA compliance
  • Document solutions and contribute to the knowledge base
  • Product / release deployments, upgrades, and user training
  • Collaborate with internal teams / Vendors for issue resolution and process improvement
  • Fulltime
Read More
Arrow Right

Site Reliability Engineering Support Lead

Site Reliability Engineering Support Lead role focused on application support, d...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid SRE process experience
  • 5+ years of Leading high-performance, 24x7, DevOps or SysOps team
  • Proficiency in Windows administration, Office 365, Exchange, SharePoint, Active Directory, Backup, Networking and Infrastructure
  • Experience with Microsoft OS Windows & Server
  • Experience in ticket tracking and resolving on time
  • Hands-on experience on ticketing tools (ServiceNow)
  • Excellent verbal, written, presentation and interpersonal communication skills
  • Ability to make complex technical matters easy-to-comprehend for non-technical persons.
Job Responsibility
Job Responsibility
  • Taking end-to-end Ownership of Application Support for Production Systems Issues resolution
  • Implementing, monitoring, and maintaining CI/CD frameworks
  • Developing new capabilities, coordinating implementation across a large number of teams including infrastructure, developer tools and information security
  • Influencing a culture of Site Reliability Engineering. Engaging in training and mentoring to help develop other engineers with SRE mind set
  • Providing the first line of after-deployment technical support at L1 and L2 level for applications and and/or associated production systems diagnostics, and network health monitoring
  • Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level
  • Managing a team of technical support engineers who provide technical support to users
  • Escalating complex problems to the L3 level of expertise within organization, along with observations from investigative and diagnostic assessments
  • Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution
  • Escalating, resolving, guiding team, and tracking production incidents to closure
What we offer
What we offer
  • Competitive base salary (which is annually reviewed)
  • Hybrid working model (up to 2 days working at home per week)
  • Additional benefits to support you and your family to be well, live well and save well.
  • Fulltime
Read More
Arrow Right
New

Mulesoft Application Support Engineer

The MuleSoft Application Support Engineer role requires 4–8 years of experience ...
Location
Location
India , Noida
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4–8 years of IT experience with MuleSoft application support
  • Hands-on experience with MuleSoft Anypoint Platform
  • Knowledge of Mule 4, DataWeave, REST/SOAP APIs
  • Experience supporting MuleSoft Intelligent Document Processing (IDP)
  • Experience with log analysis and monitoring tools
  • Basic knowledge of CI/CD pipelines and deployment processes
  • Working knowledge of Linux/Unix environments
  • Good understanding of ITIL processes
  • Strong troubleshooting and analytical skills
  • Effective communication and coordination skills
Job Responsibility
Job Responsibility
  • Provide L1 and L2 production support for MuleSoft APIs and integrations
  • Monitor applications using Anypoint Monitoring, Splunk, AppDynamics, or similar tools
  • Handle incident, service request, and problem tickets in line with ITIL processes
  • Perform initial triage, log analysis, and issue resolution within defined SLAs
  • Escalate complex or unresolved issues to L3 teams with detailed analysis and supporting artifacts
  • Support MuleSoft applications built on Anypoint Platform
  • Troubleshoot issues related to Mule flows, API failures, DataWeave transformations, connectivity issues (HTTP, JMS, MQ, SFTP, DB)
  • Provide production support for MuleSoft Intelligent Document Processing (IDP) solutions
  • Handle IDP-related issues such as document ingestion and processing failures, OCR and extraction errors, integration issues between IDP and MuleSoft APIs
  • Perform application restarts, configuration changes, and support deployments on CloudHub / Runtime Fabric / On-Prem environments
  • Fulltime
Read More
Arrow Right

IT Support Engineer

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital tran...
Location
Location
Hungary , Budapest
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have strong experience in IT networks, system administration, cloud experience (e.g. AWS, GCP)
  • Good understanding of ITIL Service with appropriate certifications
  • Experience with integration technologies such as Apache NiFi, RabbitMQ (or similar)
  • Familiarity with Flowable for workflow automation and also Robotics process automation skills
  • Experience with monitoring and logging tools (Prometheus, Grafana, ELK/EFK), REST API Troubleshooting or Development experience
  • Scripting knowledge like Unix shell and can write and understand basic SQL query
  • Fluent in English and Hungarian
Job Responsibility
Job Responsibility
  • Responsible for maintenance, monitoring, troubleshooting and support of IT systems, e.g. CRM, ERP, Web Portals, Billing systems, Billing gateways, ESBs, API Gateways, Order management, and fulfilment systems
  • Perform day-to-day L2 support activities such as incident and service request management, problem analysis and resolution, configuration changes, health check & housekeeping activity, triaging tickets to suppliers to identify bug fixes and enhancements
  • Work on minor code product issues and escalate to appropriate teams, fault logging tracking and resolution, batch processing, interface management, extend support during release and deployment
  • Support the Capacity Planning & Hardware Assessment and are able to create a technical roadmap for the product
  • Drive efficiency through process improvement to continually improve service and reduce costs
  • Identify opportunities for automation to deliver significant improvements against the operational KPIs
What we offer
What we offer
  • Bonus
  • Cafeteria
  • Private medical insurance
  • Team buildings
  • Sport support option (AYCM access
  • Unlimited Fitness&Wellness sportpass)
Read More
Arrow Right
New

Mulesoft Application Support Engineer

The MuleSoft Application Support Engineer will provide L1 and L2 support for Mul...
Location
Location
India , Noida
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4–8 years of IT experience with MuleSoft application support
  • Hands-on experience with MuleSoft Anypoint Platform
  • Knowledge of Mule 4, DataWeave, REST/SOAP APIs
  • Experience supporting MuleSoft Intelligent Document Processing (IDP)
  • Experience with log analysis and monitoring tools
  • Basic knowledge of CI/CD pipelines and deployment processes
  • Working knowledge of Linux/Unix environments
  • Good understanding of ITIL processes
  • Strong troubleshooting and analytical skills
  • Effective communication and coordination skills
Job Responsibility
Job Responsibility
  • Provide L1 and L2 production support for MuleSoft APIs and integrations
  • Monitor applications using Anypoint Monitoring, Splunk, AppDynamics, or similar tools
  • Handle incident, service request, and problem tickets in line with ITIL processes
  • Perform initial triage, log analysis, and issue resolution within defined SLAs
  • Escalate complex or unresolved issues to L3 teams with detailed analysis and supporting artifacts
  • Support MuleSoft applications built on Anypoint Platform
  • Troubleshoot issues related to Mule flows, API failures, DataWeave transformations, connectivity issues (HTTP, JMS, MQ, SFTP, DB)
  • Provide production support for MuleSoft Intelligent Document Processing (IDP) solutions
  • Handle IDP-related issues such as document ingestion and processing failures, OCR and extraction errors, integration issues between IDP and MuleSoft APIs
  • Perform application restarts, configuration changes, and support deployments on CloudHub / Runtime Fabric / On-Prem environments
  • Fulltime
Read More
Arrow Right
New

Mulesoft Application Support Engineer

The MuleSoft Application Support Engineer will be responsible for providing L1 a...
Location
Location
India , Noida
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4–8 years of IT experience with MuleSoft application support
  • Hands-on experience with MuleSoft Anypoint Platform
  • Knowledge of Mule 4, DataWeave, REST/SOAP APIs
  • Experience supporting MuleSoft Intelligent Document Processing (IDP)
  • Experience with log analysis and monitoring tools
  • Basic knowledge of CI/CD pipelines and deployment processes
  • Working knowledge of Linux/Unix environments
  • Good understanding of ITIL processes
  • Strong troubleshooting and analytical skills
  • Effective communication and coordination skills
Job Responsibility
Job Responsibility
  • Provide L1 and L2 production support for MuleSoft APIs and integrations
  • Monitor applications using Anypoint Monitoring, Splunk, AppDynamics, or similar tools
  • Handle incident, service request, and problem tickets in line with ITIL processes
  • Perform initial triage, log analysis, and issue resolution within defined SLAs
  • Escalate complex or unresolved issues to L3 teams with detailed analysis and supporting artifacts
  • Support MuleSoft applications built on Anypoint Platform
  • Troubleshoot issues related to: Mule flows, API failures, DataWeave transformations, Connectivity issues (HTTP, JMS, MQ, SFTP, DB)
  • Provide production support for MuleSoft Intelligent Document Processing (IDP) solutions
  • Handle IDP-related issues such as: Document ingestion and processing failures, OCR and extraction errors, Integration issues between IDP and MuleSoft APIs
  • Perform application restarts, configuration changes, and support deployments on CloudHub / Runtime Fabric / On-Prem environments
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst

The Applications Support Senior Analyst is responsible for providing technical a...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years' experience in an Application Support role L2 & L3
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • Provide Level 2/3 support for business applications, troubleshooting technical and functional issues
  • Monitor daily Autosys job executions, system performance, ensuring uptime and reliability
  • Investigate and diagnose production issues in a timely manner to provide root cause analysis and solutions to prevent future issues
  • Collaborate with cross-functional teams to identify and resolve production issues
  • Create and maintain documentation related to production issues and resolutions
  • Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions
  • Coordinate with development, release management and business teams to during the UAT Testing phase of the sprint
  • Coordinate with SA and EAP teams on the System updates, green zones and COB activities
  • Monitor and Manage Inbound and Outbound feed SLA breaches
  • Provide timely updates on system performance and issue status to senior management
What we offer
What we offer
  • Global Benefits
  • We bring the best to our people
  • We put our employees first and provide the best-in-class benefits they need to be well, live well and save well
  • Fulltime
Read More
Arrow Right

RPA (Robotic Process Automation) SME

The Applications Development Senior Programmer Analyst is an intermediate level ...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Resolve client technical issues through diligent research, reproduction and troubleshooting
  • be able to independently work out detailed root cause analysis for client reported issues and generate long term solutions
  • work closely with L1, L2 Production Support team to resolve Production issues
  • respond to client requests regarding outages, performance degradation and project status with excellent communication skills
  • work with vendor to debug issues, raise enhancements and deliver the release and patch for new features and issue fixes
  • manage client communication and address client pain points
  • document all technical inquiries, develop and review content for knowledgebase using tool set
  • determine how results will be measured and complete a post-project evaluation to determine how well results were achieved
  • develop tools and best practice for repeatable tasks and execution by working closely with developer team members
  • ensure all project documents are safely archived following project completion
Job Responsibility
Job Responsibility
  • Resolve client technical issues through diligent research, reproduction and troubleshooting
  • be able to independently work out detailed root cause analysis for client reported issues and generate long term solutions
  • work closely with L1, L2 Production Support team to resolve Production issues
  • respond to client requests regarding outages, performance degradation and project status with excellent communication skills
  • manage client communication and address client pain points
  • document all technical inquiries, develop and review content for knowledgebase using tool set
  • ensure weekend activities complete successfully through assignment, coordination, oversight and validation and checkout
  • work with vendor to debug issues, raise enhancements and deliver the release and patch for new features and issue fixes
  • maintain flexible work schedules, which may include evenings, weekends or holidays to work on deployments or regularly scheduled maintenance
  • resolve any issues and solve problems throughout the project life cycle while working with team members, System Administration, and Database administration
What we offer
What we offer
  • Work on a strategic robotic platform at Citi
  • get exposure to various business departments at Citi
  • build the experience of working in global development teams
  • build project management skills
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy