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As an L2 Support, you are passionate about experience innovation and eager to push the boundaries of what's possible. You bring 4+ years of experience, a growth mindset and a drive to make a lasting impact.
Job Responsibility:
provides functional support
handling day-to-day support activities (ticket management, monitoring, reporting, recoveries)
maintaining SLAs with right prioritizaties of the tickets and quality of resolution
Requirements:
4+ years of experience
In-depth knowledge and troubleshooting skills
Expertise on SFB2C, Order Management system and ITIL process on incidents
Understanding end-to-end e-commerce work flow
Hands-on experience with support tools (Service Now, Dynatrace, Grafana, Kibana, Open Search, Mulesoft)
Monitoring SFTP batch jobs and system alerts
Nice to have:
Experienced in Agile methodologies and consulting
What we offer:
Flexibility, with hybrid work options
Learning and development, with access to cutting-edge tools, training and industry experts