L2 Specialist Job at GENESYS Consulting Services (Albany)

Technical Support Specialist - L2 - Customer Care

As a Technical Support Specialist (L2) within our customer care specialization, ...

Location

Canada , Mississauga

Salary:

65000.00 - 70000.00 CAD / Year

Randstad

Expiration Date

April 20, 2026

Requirements

2-3 years of experience in a contact centre or technical support role with a progression to senior or specialist levels
Demonstrated experience handling technical escalations and mentoring junior staff
Strong understanding of web-based applications, authentication methods, and API integration
Availability for rotating shifts within the hours of 9 AM – 10 PM ET, Monday to Friday
Ability to pass a standard criminal record check
Bilingualism (English/French) is considered a strong asset for this customer care role

Job Responsibility

Serve as the primary escalation point for L1 agents on complex technical cases and service inquiries
Investigate high-level complaints, including service timing disputes and compliance concerns
Gather and analyze evidence for claims involving credential verification and system behavior
Analyze data and prepare detailed findings for escalation to L3 Engineering or senior management when system-level modifications are required
Manage service provider onboarding and offboarding processes
Provide technical guidance on API connectivity, portal configuration, and integration requirements
Troubleshoot portal issues and connectivity problems while advising on service functionality
Conduct quality monitoring and provide coaching feedback to L1 agents to ensure customer care excellence
Review and recommend improvements to Standard Operating Procedures (SOPs) and knowledge base content
Identify process inefficiencies and assist in the preparation of operational reports for leadership

What we offer

Competitive salary range of $65,000 - $70,000 per year
Hybrid work model (eligible after the successful completion of probation)
Opportunities for professional growth within the customer care and technical support streams
Work with a global leader in talent solutions that prioritizes your career fulfillment
Comprehensive benefits and a supportive team environment
Secure a permanent, full-time role in the professional services industry

Fulltime

Technical Support Specialist (L2)

The Technical Support Specialist (L2) provides advanced technical support to Cha...

Location

United States , Auburn

Salary:

55000.00 - 75000.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

3-4 years of experience in a technical support or helpdesk environment
Strong knowledge of Windows and macOS operating systems
Proficiency with Microsoft 365, Teams, OneDrive, Outlook, and related applications
Experience with Active Directory, user provisioning, and basic networking concepts
Solid understanding of IT security best practices and endpoint protection tools
Excellent analytical and problem-solving skills
Strong verbal and written communication abilities
Ability to work independently and handle multiple tasks in a fast-paced environment

Job Responsibility

Troubleshoot and resolve advanced technical issues related to operating systems (Windows, macOS, Linux), user accounts, security permissions, and device configurations
Support enterprise applications such as Microsoft 365, collaboration tools, and line-of-business systems
Administer and troubleshoot Active Directory, Group Policy, and identity/access management tools
Assist with network connectivity issues, including VPN, Wi-Fi, and basic switch/router configurations
Document troubleshooting steps, resolutions, and knowledge-base articles for recurring issues
Monitor and manage assigned customer support inboxes, ensuring messages are triaged, prioritized, and resolved efficiently
Collaborate closely with Product Management, Engineering, and Infrastructure teams to escalate product defects, clarify expected functionality, and share customer insights
Mentor and support Level 1 Support Specialists by providing guidance, coaching, and technical knowledge-sharing
Participate in on-call rotations or after-hours support as required
Uphold a customer-first mindset while balancing efficiency, accuracy, and technical depth

What we offer

New laptop computer and other needed equipment
Annual Individual Budget for Professional Development of $1,000
401k Savings Plan with employer contribution
Medical, Dental, & Vision Insurance
Life, AD&D, and Disability Insurance
Employee Assistance Program, Mental Health Support, and Well-Being Programs
3 weeks Company-Paid Parental Leave (after 6 months of active employment)
Flexible Time Off, 6 Paid Sick Days, 11 Paid Company Holidays

Fulltime

L2 Application Support Specialist

We are hiring L2 Application Support specialist for our GCC client — Europe’s to...

Location

India , Bangalore

Salary:

Not provided

SRKay Consulting Group

Expiration Date

Until further notice

Requirements

Diploma in Computer Science, Information Technology or relevant discipline
At least 5 years' experience in user support focus on Application Support
Strong problem solving and system troubleshooting skills
Technically proficient in Microsoft Office and use if Ticketing Systems
Good command of written and spoken English and Cantonese / Mandarin
Good interpersonal and communication skills
Capability to work under pressure & fast path demanding environment
To be available immediately/ at short notice

Job Responsibility

Act as the first point of contact for all user support related queries regarding the core Applications
Responsible for resolving & escalating user request tickets
In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications in the companies internal Ticket/Asset Management tool
Responsible for taking internal and external calls from the users regarding Application related incidents or service requests
Ensure proper documentation, notification, escalation, tracking & follow up of all incidents/ service request
Regularly provide statistical reports about support cases and incidents, review issues & propose corrective actions
Level 2 support for all IT internal Applications (L1 support when no Application Specialist in the team or deputizing)
Look for opportunities how to proactively improve the customer service and internal processes by identifying repeat issues or service risks and aid in prevention
Take lead role on projects and extended tasks but also supports if the Application Specialist is not available
Support the Manager with some high priority tasks or difficult customers

Fulltime

EDA2 L2 Domain Support Specialist

With the introduction of 5G and cloud, the role of IT Managed Services has evolv...

Location

India , Noida; Bangalore; Kolkata; Pune; Chennai; Gurgaon

Salary:

Not provided

Ericsson

Expiration Date

Until further notice

Requirements

Knowledge about the Ericsson™ Dynamic Activation (EDA) product
Knowledge about Docker, Kubernetes & Microservice architecture
Knowledge about Linux operating system
Knowledge about JAVA & J2EE
Knowledge about Kernel-Based Virtualized Machine (KVM)
Knowledge about VMware
Knowledge about Ericsson Cloud Execution Environment (ECEE)
Basic understanding of telecom call flows like 2G, 3G, 4G, VoLTE, 5G etc
Basic understanding of core network elements like HLR, HSS, AUC,CCDM,CCPC,UDM etc
Functional understanding of EDA – JDV & JCA Implementation, Deployment & Unit testing

L2 Application Operations Specialist

We are seeking a proactive and experienced L2 Application Operations Specialist ...

Location

Turkey , Istanbul

Salary:

Not provided

Amaris Consulting

Expiration Date

Until further notice

Requirements

Proven experience with application operations and incident management in enterprise environments
Hands-on experience with at least some of the following technologies and platforms: WebLogic, Oracle
Kubernetes, OpenShift
Linux (preferably RHEL)
Ansible, Grafana
Strong analytical and problem-solving skills
Experience in operational reporting and performance tracking
Ability to work in a 24/7 environment with on-call responsibilities for critical systems
Excellent communication skills in English (written and verbal)

Job Responsibility

Manage application deployments and perform post-deployment checks to ensure stability
Drive automation of manual operational processes to improve efficiency
Handle Level 2 incident resolution, ensuring timely and effective support
Monitor application performance and ensure 24/7 system availability through proactive actions
Take operational ownership in projects, ensuring smooth transition to live environments
Generate reports on operational activities, incidents, and system health
Define and maintain monitoring and alerting for all applications and services
Track and analyze application/service errors, working with relevant teams for resolution

Technical Application Support Specialist – Critical Missions

Are you excited to bring expertise in technical support for mission critical fin...

Location

Germany , Berlin

Salary:

Not provided

Solactive

Expiration Date

Until further notice

Requirements

Minimum of 5 years’ experience in L2 application/technical support for complex financial, trading, or enterprise systems
Strong technical expertise in system monitoring, log analysis, data analytics, monitoring tools, job scheduling, automation and troubleshooting across distributed environments
Proven knowledge of Linux, SQL, Relational databases, and API interactions
Solid experience in incident and project management
Familiarity with ITIL practices (Incident Management, Change, Release Management) applied in high pressure contexts
Proven ability to take ownership of production issues, lead resolution efforts, and minimize client impact
Interest in financial market data and complex application ecosystems
Highly structured and adaptable, with excellent communication skills in English and intercultural competence
Demonstrated ability to lead support initiatives and process improvements
Proactive and self-managed individual with eagerness to grow

Job Responsibility

Provide L1 and L2 support for our proprietary, high performance index platform, ensuring availability and reliability
Monitor critical services across distributed environments, proactively analysing logs and system behaviour to detect and resolve issues
Act as the primary contact for business stakeholders in Hong Kong, Frankfurt, and Toronto, addressing application and data related inquiries
Lead incident resolution, coordinating with tech and business teams to restore service quickly and prevent recurrence
Conduct root cause analysis of complex system issues, proposing long term solutions and optimisations
Support and validate platform changes through structured testing and quality assurance
Continuously identify opportunities to improve monitoring, workflows, and support processes
Document solutions, procedures, and best practices to strengthen organizational knowledge
Mentor junior support staff and contribute to building a culture of operational excellence
Take ownership of projects on automation and improvements

What we offer

Job ticket
access to Corporate Benefits
modern office space with ergonomic set-up
employee lounge
free beverages and fruits
various networking events
diverse training offers

Fulltime

Software Development Specialist

The Software Development Specialist role involves providing L2 production suppor...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years of relevant experience in application Maintenance and Support with L2 role
Strong in Unix
Strong in writing SQL queries
AWS knowledge and minimum hands on is preferable
Knowledge on any other scripting/Coding languages – preferably Java
Good knowledge of Unix, SQL and scripting languages
Validated collaboration and communication skills, being able to lead in a global environment
AWS certification is added advantage

Job Responsibility

Actively provide support for resolution of L2 issues with detailed analysis
Help with code fixes and rigorous testing where required
Work on supporting Product servers and clients on cutting-edge platforms
Contribute to our continuous improvement and continuous delivery Continually focus on enhancing the performance of the applications
Work effectively in collaboration with other team members
Provide technical feedback and support to Development teams
Perform detailed RCA of issues in production, and implement corrective actions

Senior Application Support Specialist – Complex Financial Systems

Do you thrive on ensuring stability in complex, mission‑critical applications? A...

Location

Canada , Toronto

Salary:

Not provided

Solactive

Expiration Date

Until further notice

Requirements

Minimum of 5 years’ experience in application support for complex financial, trading or enterprise systems L2&L3.
Strong technical expertise in system monitoring, log analysis, data analytics, and troubleshooting across distributed environments.
Solid knowledge of Linux, SQL, Relational databases, and API interactions.
Experience with monitoring tools, job scheduling, and automation.
Familiarity with ITIL practices (Incident Management, Change, Release Management) applied in high‑pressure contexts.
Familiarity in Atlassian Suite (Jira and Confluence)
Proven ability to take ownership of production issues, lead resolution efforts, and minimize client impact.
Interest in financial market data and complex application ecosystems.
Highly structured, proactive, and adaptable, with excellent communication skills in English and intercultural competence.
Demonstrated ability to lead support initiatives and process improvements.

Job Responsibility

Provide senior‑level support for our proprietary, high‑performance index platform, ensuring availability and reliability.
Monitor critical services across distributed environments, proactively analysing logs and system behaviour to detect and resolve issues.
Act as the primary contact for business stakeholders in Hong Kong, Frankfurt, and Toronto, addressing application and data‑related inquiries.
Lead incident resolution, coordinating with tech and business teams to restore service quickly and prevent recurrence.
Conduct root‑cause analysis of complex system issues, proposing long‑term solutions and optimisations.
Support and validate platform changes through structured testing and quality assurance.
Continuously identify opportunities to improve monitoring, workflows, and support processes.
Document solutions, procedures, and best practices to strengthen organisational knowledge.
Mentor junior support staff and contribute to building a culture of operational excellence.
Support software deployment releases and pre-market check during weekends.

What we offer

20 paid vacation days per year
health and dental plan
pension contribution
travel to Germany to meet your peers

Fulltime

L2 Specialist

GENESYS Consulting Services

Location:
United States , Albany

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Requirements:

Additional Information:

Job Posted:
March 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for L2 Specialist