L2 Security Engineer

• Provide second line support and escalation of helpdesk tickets to our customer base, working to specific SLA’s
• Proactive technical account management for multi-national customers, managing software life cycle and patching and upgrades for customers - implementing valuable security measures on their IT infrastructure
• Ensure that all case related documentation is clear, concise and updated in the Helpdesk/CRM systems
• Ensure customer documentation is up-to-date and work with your peers to share information on the customers you are assigned to
• Handle incidents: you ensure incidents are picked-up and resolved in a timely manner
• Implementation of changes: you assess and implement changes for our customers within the foreseen SLA’s
• Investigate problems: you identify recurring incidents and ensure these are recorded as problems

• Solid experience in an IT service role, where you have been required to support and troubleshoot network security environments
• Experience with Cisco ASA / Firepower and one of the following technologies: Check Point or Palo Alto
• Some experience with Pulse Connect Secure (now Ivanti), and/or F5 BigIP LTM/ASM/APM Modules
• Excellent communication skills
• Ability to work under pressure
• Ability to work as part of a team or independently with minimal supervision
• Fluent English and French or Dutch

Strong knowledge of routing protocols

• 32 vacation days (with the option to make it 37 days with our Benefit Motivation Plan)
• meal vouchers
• eco-cheques
• hospitalization and group insurance
• company laptop
• mobile phone with unlimited use
• training and certifications
• flexibility with offices in Brussels, Antwerp, Ghent & Rotselaar
• assortment of fresh fruit and healthy snacks