L2 Python Production Support Engineer, HSBC

HSBC

Location:
Mexico, Azcapotzalco

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC is seeking an L2 Python Production Support Engineer to provide global production support, problem management, and technical leadership. The role involves supporting critical applications, implementing recovery strategies, ensuring service availability, coordinating projects, and addressing automation challenges. The position emphasizes collaboration and following a hybrid work arrangement.

Job Responsibility:

Provide support to critical applications while minimizing the impact of incidents in the operating environments
Batch monitoring, incident management, problem solving
Execution of Disaster Recovery tests and support user requests and UAT environment tests
Provide technical leadership and consultation
Implement strategies to address automation, productivity and infrastructure problems and issues
Plan and coordinate test and identify preventative opportunities
Provide direct guidance in planning, designing, programming, documentation, and implementation of the systems
Analyse vendor solutions and coordinate technology, productivity, and performance initiatives
Coordinate activities of assigned personnel and projects
Control project risks and impact on business and strategic plans
Manage large or critical projects to ensure objectives are met on time and within cost
Assist in defining and delivering global and strategic technical projects
Participate in Major Incident Reviews and Service Improvement Programs
Undertake change implementations and the risk analysis of changes to meet improved platform goals
Oversee the resolution of problems and incidents of varying complexity
Ensure achievable migration plans are in place taking due consideration of existing service requirements

Requirements:

+5 years of experience at Production Support in Global Companies preferably in follow the sun schedules
Advanced Conversational English Proficiency +C1
Linux server administration with exposure to shell scripting (Bash/Korn/Ash)
Oracle PL/SQL Database
Python scripting
Scheduling tools such as Control M operative level
Automatic Monitoring Tools such as Splunk / AppDynamics / (Other monitoring tools)
Agile Tool Sets – Continuous Integration/Delivery
Proficient in IT service recovery and quality management disciplines
Good understanding of ITIL Methodologies (Incident Management, Event Management, Service Request fulfilment etc.)

What we offer:

Paid leave package
Culture of well-being, balance, and care
Opportunities to grow in an inclusive and diverse environment
Flexible working options
Continuous professional development

Additional Information:

Job Posted:
September 04, 2025

Expiration:
September 19, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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L2 Python Production Support Engineer

HSBC

Location:Mexico, Azcapotzalco

Category:IT - Software Development

Contract Type:Employment contract