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NTT DATA Logo NTT DATA · IT - Administration

L2 Production Support

Mexico, Guadalajara Employment contract · Job Posted June 29, 2026
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Job Description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a L2 Production Support || Linux || SQL || Mongo DB to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Job Responsibility

L2 Production support

Requirements

  • Good experience on Linux/Windows system platforms and Perl, Shell Scripting
  • Good knowledge on Database like DB2/MS-SQL/Mongo DB (SQL and stored procedures)
  • Experience as a Java/.Net application developer and production support engineer is an added advantage
  • Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements
  • Proficient in handling the most complex of technical development concepts, latest software tools and technologies, strong database concepts and designing techniques
  • Hands on experience in production deployment and release management
  • Hands on experience in troubleshooting and debugging application issues
  • Experience in implementing monitoring solutions in an enterprise environment that would include configuration and integration
  • Knowledge on SDLC & Release Management Process & Products and Autosys are added advantage
  • Understands different programming languages and ability to solve problems in coding, testing and deployment
  • Strong analytical skills required
  • Highly self-motivated and ability to work in high paced environment with tight deadlines
  • Strong interpersonal skills - good client facing skills as well as excellent oral and written communication Skills
  • Experience in troubleshooting, software development processes and ability to understand and implement client requirements
  • Ability to communicate effectively with teams and clients
  • Understand project/Program requirements, coordinate with resources and direct the projects/Programs in the right direction in a timely manner
  • Ability to manage change and effectively pass on the information down the line to concerned teams for smoother execution
  • Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence
  • Should be willing to work in Shifts and Weekends

Nice to have

  • Experience as a Java/.Net application developer and production support engineer
  • Knowledge on SDLC & Release Management Process & Products and Autosys
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