CrawlJobs Logo

L2 Production Support

Malaysia, Putrajaya · Job Posted March 05, 2026
Apply Position
Job Link Share

Job Description

seeking an experienced Java Developer with L3 Production Support experience to support critical banking applications to join our dynamic team in Kuala Lumpur. The ideal candidate should have hands-on technical role requiring a solid foundation in Java, Microservices, Shell Scripting, and basic PL/SQL, with the ability to investigate and resolve live production issues in a Linux-based environment.

Job Responsibility

  • Design, develop, and maintain high-performance applications using Java and Spring Boot for enterprise-level solutions
  • Write efficient, scalable, and maintainable code, ensuring that applications run optimally, leveraging Spring Boot and Java 8+ features
  • Provide Level 3 support for Java-based applications in the banking production environment
  • Develop optimized PL/SQL queries, procedures, and functions to interface with Oracle databases
  • Write Shell Scripts for automating system tasks and deployments in a Linux environment
  • Analyze and resolve production issues with minimal downtime
  • Perform code-level debugging and apply minor fixes or enhancements
  • Work on incident tickets, participate in root cause analysis, and track resolution
  • Develop automation scripts using Shell scripting for logs, restarts, or health checks
  • Perform log monitoring, system checks, and collaborate with infrastructure teams
  • Communicate status, risks, and updates to stakeholders and business teams
  • Support weekend/on-call activities during releases or critical outages
  • Document code, configurations, and procedures for development processes, system integration, and debugging

Requirements

  • Bachelor's or Master's degree in Computer Science, Engineering, or related field
  • 8+ years of extensive knowledge of Java and Spring Boot with a strong understanding of microservices architecture
  • Experience with basic PL/SQL, writing queries, stored procedures, and performance tuning in Oracle
  • Hands-on experience with Shell Scripting and automation in a Linux environment
  • Exposure to Linux environments
  • Experience in the Banking or Financial Services sector
  • Prior exposure to incident management and post-mortem reporting
  • Familiarity with tools like JIRA, ServiceNow, or ELK
  • Strong analytical and debugging skills
  • Ability to work under pressure and with multiple stakeholders

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

L2 Production Support

8 matching positions

Oracle Unix L2 Production Support

The Applications Support Analyst is a developing professional role. Applies spec...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years experience or interest about apps support procedures, concepts and of other technical areas
  • Participation in some process improvements
  • Be able to work under pressure
  • Analytical and troubleshooting skills
  • Knowledge in banking applications and server infrastructure
  • Good interpersonal and communication skills, great teammate
  • Support or Development Experience on a Unix platform (AIX, Sun Solaris or LINUX)
  • Ability to write & debug basic Shell scripts, Pearl scripts or Python Scripts
  • Experience in writing and interpreting Database SQL queries
  • Comfortable reading and analyzing various log files
Job Responsibility
Job Responsibility
  • Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data
  • Identifies policy gaps and formulates policies
  • Interprets data and makes recommendations
  • Researches and interprets factual information
  • Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices
  • Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices
  • Good understanding of how the team interacts with others in accomplishing the objectives of the area
  • Develops working knowledge of industry practices and standards
  • Limited but direct impact on the business through the quality of the tasks/services provided
  • Responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments
  • Fulltime
Read More
Arrow Right

L2 Support Engineer

We are currently seeking a L2 Support Engineer to join our team in Noida, Uttar ...
Location
Location
India , Noida
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4–8 years of experience in application production support, digital operations, or enterprise service delivery environments
  • Experience supporting customer-facing web/mobile applications in transactional or digital commerce ecosystems
  • Strong understanding of incident management, problem management, production support processes, and ITSM operating models
  • Experience working within offshore delivery models supporting global enterprise customers
  • Familiarity with observability platforms, application log analysis, and operational reporting practices
  • Experience coordinating across engineering, product, infrastructure, and service management teams during production incidents
  • Experience supporting hospitality, booking, eCommerce, or other customer-facing transactional platforms is highly preferred
  • Excellent verbal and written communication skills with the ability to engage effectively across technical and business stakeholders
  • Demonstrates ability to make sound operational decisions independently and adapt quickly in dynamic support environments
  • Demonstrates strong operational responsiveness and accountability during support hours, including participation in rotational on-call support
Job Responsibility
Job Responsibility
  • Monitor production systems, alerts, dashboards, and customer-impacting signals to identify operational issues proactively
  • Perform incident triage, impact assessment, prioritization, and escalation coordination for production issues
  • Coordinate escalations across support, engineering, infrastructure, and customer stakeholders to ensure timely issue resolution
  • Manage support queues and ensure timely ownership, updates, escalation, and resolution tracking
  • Support incident, problem, and service management processes in alignment with operational SLAs and support standards
  • Support major incident management activities including impact assessment, stakeholder coordination, recovery tracking, and post-incident follow-through
  • Participate in root cause analysis (RCA) discussions and contribute toward long-term operational improvements and recurring issue reduction
  • Collaborate closely with the Customer Offshore Manager to maintain operational alignment, communication transparency, and effective support coordination
  • Participate in major incident calls, escalations, operational reviews, and stakeholder communication during high-impact production issues
  • Ensure timely, accurate, and audience-appropriate communication during incidents, operational updates, and service reviews
  • Fulltime
Read More
Arrow Right

Senior Systems Operations Engineer - L2 Support

Wells Fargo is seeking a Senior Systems Operations Engineer. In this role, you w...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Experience in Systems Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Bachelor/master's degree with Experience in Application Production Support background
  • Must have good knowledge of UNIX commands, SQL Server Queries, Job scheduler (preferably Autosys)
  • Good understanding of ITIL concepts like - Incident, Problem and change management
  • Ability to communicate clearly and concisely to stakeholders
  • Batch Monitoring and email queue support
  • Monitoring tools like ITRS Geneos, Grafana, Thousand Eyes, scripting knowledge – Shell/Perl/PowerShell and/or any ETL experience is desired
  • Good understanding and experience on cloud support - PCF & Azure
  • Good understanding of different monitoring tools like AppDynamics, Splunk, Sitescope, APM
Job Responsibility
Job Responsibility
  • Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
  • Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
  • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
  • Work with vendors and other technical personnel for problem resolution
  • Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
  • Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
  • Incident Management – Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLAs with business partners
  • Problem Management – Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents
  • Oversee and ensure nightly batch completes within agreed business SLAs
  • Fixing the production issues to have zero business impact and ensuring that the SLAs are being met
  • Fulltime
Read More
Arrow Right

Unix & SQL Production Support Engineer

We are currently seeking a UNIX & SQL Production Support Engineer to join our te...
Location
Location
Brazil , Sao Paulo
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of relevant experience in application Maintenance and Support
  • Unix, SQL and knowledge of other scripting languages
  • Knowledge of programming language – preferably Java
Job Responsibility
Job Responsibility
  • Actively provide support for resolution of L2 issues with detailed analysis
  • Help in code fixes and rigorous testing where required
  • Work on supporting Product servers and clients on cutting-edge platforms
  • Contribute to our continuous improvement and continuous delivery
  • Continually focus on enhancing the performance of the applications
  • Work effectively in collaboration with other team members
  • Provide technical feedback and support to Development teams
  • Perform detailed RCA of issues in production, and implement corrective actions
  • Fulltime
Read More
Arrow Right

Application Maintenance and Support L2

NTT DATA strives to hire exceptional, innovative and passionate individuals who ...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of relevant experience in application Maintenance and Support. L2 role
  • Strong in Unix
  • Strong in writing SQL queries.
  • Knowledge on any other scripting/Coding languages – preferably Java
Job Responsibility
Job Responsibility
  • Actively provide support for resolution of L2 issues with detailed analysis.
  • Help in code fixes and rigorous testing where required
  • Work on supporting Product servers and clients on cutting-edge platforms.
  • Contribute to our continuous improvement and continuous delivery
  • Continually focus on enhancing the performance of the applications
  • Work effectively in collaboration with other team members
  • Provide technical feedback and support to Development teams
  • Perform detailed RCA of issues in production, and implement corrective actions
Read More
Arrow Right

Global L2 Support Engineer

As the #1 low-code application development platform, OutSystems provides custome...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
outsystems.com Logo
OutSystems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Intermediate knowledge in troubleshooting Application Servers (IIS) performance issues and able to clearly communicate recommendations for improvement
  • Intermediate knowledge of Databases and query optimization (SQL Server and Oracle)
  • Foundational knowledge of network protocols such as TCP/IP, HTTP, HTTPS, FTP, DNS, SMTP, SSH
  • Degree in Engineering or other technology-related degrees (BSc, MSc). 4 years' work experience in lieu of degree
  • Tech savviness and drive to solve complex problems with the ability to deconstruct problems into smaller pieces, with little or no preset resolution pattern
  • Fluency in English and Japanese is a must
  • .NET web apps (C#, ASP.NET)
  • Java, JavaScript, REACT, CSS, HTML
  • REST/SOAP web services, XML, XSD
  • Mobile tech (Objective C, iOS Apps, Android Studio, Cordova/PhoneGap)
Job Responsibility
Job Responsibility
  • Troubleshoot platform-related issues, with a focus on identifying and resolving system bottlenecks
  • Provide solutions and alternative approaches, negotiating with customers about the best ways to overcome issues
  • Use logging and troubleshooting tools to identify performance bottlenecks and perform root-cause analysis
  • Bridge with internal teams to be a part of our product’s continuous improvement process
  • Interact with many different people from different countries, backgrounds, and cultures, both internally and with customers
  • Fulltime
Read More
Arrow Right

Global Support L2 Senior Agent

OutSystems is the pioneer of the fast-growing high-performance low-code developm...
Location
Location
Portugal
Salary
Salary:
Not provided
outsystems.com Logo
OutSystems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 to 3 years of support or full stack development experience
  • Intermediate knowledge in troubleshooting Application Servers (IIS) performance issues and able to clearly communicate recommendations for improvement
  • Intermediate knowledge of Databases and query optimization (SQL Server and Oracle)
  • Foundational knowledge of network protocols such as TCP/IP, HTTP, HTTPS, FTP, DNS, SMTP, SSH
  • Degree in Engineering or other technology-related degrees (BSc, MSc)
  • Tech savviness and drive to solve complex problems with the ability to deconstruct problems into smaller pieces, with little or no preset resolution pattern
  • Fluency in English
Job Responsibility
Job Responsibility
  • Troubleshoot platform-related issues, with a focus on identifying and resolving system bottlenecks
  • Provide solutions and alternative approaches, negotiating with customers about the best ways to overcome issues
  • Use logging and troubleshooting tools to identify performance bottlenecks and perform root-cause analysis
  • Bridge with internal teams to be a part of our product’s continuous improvement process
  • Interact with many different people from different countries, backgrounds, and cultures, both internally and with customers
  • Fulltime
Read More
Arrow Right

Production Support Engineer

The Production Support Engineer role requires a minimum of 3 years of experience...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of relevant experience in application Maintenance and Support with L2 role
  • Strong in Unix
  • Strong in writing SQL queries
  • AWS knowledge and minimum hands on is preferable
  • Knowledge on any other scripting/Coding languages – preferably Java
  • Good knowledge of Unix, SQL and scripting languages
  • Validated collaboration and communication skills, being able to lead in a global environment
  • AWS certification is added advantage
Job Responsibility
Job Responsibility
  • Actively provide support for resolution of L2 issues with detailed analysis
  • Help with code fixes and rigorous testing where required
  • Work on supporting Product servers and clients on cutting-edge platforms
  • Contribute to our continuous improvement and continuous delivery
  • Continually focus on enhancing the performance of the applications
  • Work effectively in collaboration with other team members
  • Provide technical feedback and support to Development teams
  • Perform detailed RCA of issues in production, and implement corrective actions
  • Fulltime
Read More
Arrow Right