L2 Operational analyst with Aladdin platform experience

• L2 incident management for investment applications, trading venues, file ingestion and 3rd party leased line connectivity for US regional services
• Support client/user requests related to the Aladdin

• Aladdin - Blackrock experience including administration and L2 support working with the vendor
• Service Management and ITIL process knowledge and experience in handling L2 support role and handling vendor
• L2 incident management for investment applications, trading venues, file ingestion and 3rd party leased line connectivity for US regional services
• Asset Management Domain Knowledge and L2 support experience for Asset management applications
• Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modeled and traded in Aladdin
• Support client/user requests related to the Aladdin
• Excellent communication and presentation skills. Must possess strong verbal and written communication skills and be able to develop good working relationships with partners
• Good understanding of SQL to help dive into Aladdin Database for investigations
• Must be detail orientated, possess initiative and work well under pressure

Technical skills (UNIX, Python and PERL)