L2 Operation Job at Overture Rede (kolkata)

Network Operation L2

Role: Network Operation L2. Location: New Delhi. Long-term contract.

Location

India , New Delhi

Salary:

600000.00 INR / Year

Realign

Expiration Date

Until further notice

Requirements

Strong knowledge of TCP/IP, the OSI model, and subnetting
Experience with routing protocols (OSPF, EIGRP, BGP)
Hands-on experience with Cisco switches and routers (e.g., Cisco Systems devices)
Knowledge of VLAN, STP, NAT, and ACLs
Basic understanding of firewall technologies
Experience with network monitoring tools
Bachelor’s degree in Computer Science, IT, or related field
4+ years of experience in network operations
Certifications like CCNA or CCNP are preferred

Job Responsibility

Configure, manage, and troubleshoot network switches and routers
Monitor network performance and resolve connectivity issues
Implement VLANs, routing protocols, and network security policies
Handle LAN/WAN troubleshooting and incident management
Work with firewall and network security configurations
Maintain network documentation and reports
Coordinate with vendors and internal teams for issue resolution

L2 Operation Engineer-hp Mediation

At Ericsson the L2 Operations Engineer will provide 24×7 production support for ...

Location

India , Noida

Salary:

Not provided

Ericsson

Expiration Date

Until further notice

Requirements

Hands-on experience with HP-IUM mediation & LCR Ascade in production
Experience working with JR Add / Job Runner or batch scheduling tools
Strong Unix/Linux operational knowledge
Log analysis and basic shell scripting
Understanding of mediation data formats (CDRs/EDRs)
Experience in 24×7 NOC / Operations / Production Support
Strong incident handling and troubleshooting skills
Familiarity with ITIL processes (Incident, Problem, Change)
Ability to work under pressure during billing-critical timelines

Job Responsibility

Monitor mediation jobs, file ingestion, queues, and output delivery
Perform job restarts, reruns, and recovery as per SOP
Ensure timely delivery of usage data to downstream Billing/Charging systems
Handle production incidents and alerts related to mediation failures
Perform initial impact analysis and troubleshooting
Identify whether issues are configuration, data, job, or environment related
Escalate to L3/Vendor with complete analysis, logs, and evidence when required
Proactively monitor JR Add job schedules, execution status, and delays
Track file counts, processing latency, and backlog
Ensure SLA adherence for mediation cycles and critical billing timelines

Operation Support L2 Analyst

The Operation Support L2 Analyst is accountable for all aspects of the efficient...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Understanding of the ITIL Framework (certification not required)
Exposure to client interaction
Proficiency in English, both verbal and written
Working experience of operating systems (Windows) and networking concepts is essential
Working knowledge and experience in Windows troubleshooting and SQL are required
Ability to diagnose problems by analysing logs, error messages, and application performance
Experience with MS SQL, including the ability to run/create basic queries independently to retrieve results from the database and perform modifications

Job Responsibility

Interact with global customers through phone, email, ITSM tool and any other mode of communication that we may adopt from time to time
Remain updated with support changes and updates, adhering to company policies and the incident management process
Utilize technical understanding to question and clarify incidents raised by clients before agreeing on incident assignment (incident triage)
Take day-to-day responsibility for assigning incidents through the client’s or PMC’s incident management system
Understand and execute agreed processes for implementing fixes and changes
Comprehend the impact of incidents on the client and respond appropriately, exhibiting the right sense of urgency
Provide regular communication to clients and internal teams on assigned activities and incidents, ensuring all interested parties are clear on the current status. Highlight any issues that might impact delivery within the defined timescales to the Team Lead/Service Desk Manager
Understand and apply the incident escalation structure
Follow up with clients to close incidents, obtaining confirmation from clients that the incident can be closed
Escalate to the Team Lead/Service Desk Manager when there are resource conflicts or when SLAs are at risk of not being met

Fulltime

New

L2 Application Support Analyst – Financial Systems

Join Citi's Production and Application Support team, where you will keep mission...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6 or more years of experience in application or production support, with at least 2 years operating at an advanced level in a financial services environment
Hands-on capability with Unix/Linux, including scripting, file manipulation, and job control, combined with advanced SQL skills across platforms such as MSSQL or Oracle, including stored procedures, SSIS, and SSRS
Practical experience working with Big Data technologies — Hadoop, Hive, and Spark — and job scheduling tools such as Autosys, including log analysis and pipeline troubleshooting
Solid knowledge of financial instruments and trade lifecycle operations, covering Equities, Fixed Income, Secured Financing, Derivatives, and Liquidity Management
Familiarity with front office and back office workflows, including reporting operations and the systems that support them
Demonstrated ability to analyse complex, time-sensitive issues systematically and communicate findings clearly to both technical and business audiences
Working knowledge of ITIL practices, including incident management, problem management, and change management processes
Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience

Job Responsibility

Deliver L2 production support for mission-critical liquidity reporting and financial applications, maintaining high availability and consistent performance across the trading lifecycle
Monitor, triage, and resolve production incidents related to trade capture, batch processing failures, position keeping, market data, pricing, and risk and liquidity reporting
Manage scheduled jobs, alerts, and system logs using job scheduling tools and Unix-based monitoring platforms to prevent and contain service disruptions
Execute advanced SQL queries and scripts to analyse data, validate outputs, and resolve data integrity issues across multiple application layers
Troubleshoot data pipeline failures across applications built on stored procedures, reporting services, and Big Data ecosystems including Hadoop, Hive, and Spark
Lead root cause analysis for major incidents, coordinate post-incident reviews, and implement permanent fixes to prevent recurrence
Coordinate change management and release activities, including deployment validations and post-release checks, to maintain production stability
Maintain and improve operational knowledge bases, standard operating procedures, and runbooks to support team effectiveness and knowledge continuity

What we offer

Hybrid working model — 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration
Exposure to complex, high-stakes financial systems spanning multiple asset classes and trading workflows, deepening both your technical and domain expertise
Access to learning and development opportunities that support your growth across production support, financial technology, and service management disciplines
The opportunity to work across global teams, collaborating with infrastructure, development, and business stakeholders on initiatives that improve system resilience and service quality
A supportive environment that values work-life balance, wellbeing, and long-term career development within one of the world's leading financial institutions

Fulltime

New

Ms Engineer (L2)

As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to e...

Location

China , Beijing

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow
proficiency in active listening, with techniques like paraphrasing and probing for further information
excellent planning skills, able to anticipate and adjust to changing circumstances
strong ability to communicate and engage across different cultures and social groups
adaptability to changing conditions and flexibility in approach
client-focused mindset, always putting their needs and positive experience first
a positive outlook and the ability to work well under pressure
willingness to put in longer hours when necessary
bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.

Job Responsibility

Ensure that clients' security infrastructures and systems remain operational
monitor, identify, investigate, and resolve technical incidents and problems
handle client requests or tickets with technical expertise
manage work queues, perform operational tasks, and update tickets with resolution actions
log incidents promptly and provide second-level support
execute changes responsibly, flagging risks and mitigation plans
work with automation teams to optimize efforts and automate routine tasks
audit incident and request tickets for quality, recommending improvements
assist L1 Security Engineers with triage and troubleshooting
support project work when required

Fulltime

New

Security Managed Services Engineer (L2)

As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to e...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow
Proficiency in active listening, with techniques like paraphrasing and probing for further information
Excellent planning skills, able to anticipate and adjust to changing circumstances
Strong ability to communicate and engage across different cultures and social groups
Adaptability to changing conditions and flexibility in approach
Client-focused mindset, always putting their needs and positive experience first
A positive outlook and the ability to work well under pressure
Willingness to put in longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.

Job Responsibility

Ensure that clients' security infrastructures and systems remain operational
Monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently
Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
Actively manage work queues, perform operational tasks, and update tickets with resolution actions
Log incidents promptly and provide second-level support, communicating effectively with other teams and clients
Execute changes responsibly, flagging risks and mitigation plans, and ensuring all changes have proper approvals
Work closely with automation teams to optimize efforts and automate routine tasks
Audit incident and request tickets for quality, recommending improvements, and contributing to trend analysis reports
Assist L1 Security Engineers with triage and troubleshooting, and support project work when required
Contribute to the change management process ensuring thorough documentation, planning and execution of maintenance activities.

Fulltime

New

Banamex - IT Solution Analyst Sr Para Seguridad Física E Investigaciones - Avp

The IT Business Senior Analyst is an intermediate-level position responsible for...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of relevant experience
Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
Proven interpersonal, data analysis, diplomatic, management and prioritization skills
Consistently demonstrate clear and concise written and verbal communication
Proven ability to manage multiple activities and build/develop working relationships
Proven self-motivation to take initiative and master new tasks quickly
Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail
Bachelor's degree/University degree or equivalent experience
Ingeniería en Sistemas, Informática, Ciberseguridad, Software o afín
5 - 8 años en roles técnicos de TI (desarrollo, integraciones tecnológicas, soporte avanzado)

Job Responsibility

Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
Support system change processes from requirements through implementation and provide input based on analysis of information
Consult with business clients to determine system functional specifications and provides user and operational support
Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

New

It Solution Analyst Sr Para Legal/Jurídico

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of relevant experience
Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
Proven interpersonal, data analysis, diplomatic, management and prioritization skills
Consistently demonstrate clear and concise written and verbal communication
Proven ability to manage multiple activities and build/develop working relationships
Proven self-motivation to take initiative and master new tasks quickly
Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail
Bachelor's degree/University degree or equivalent experience
5-8 years in technical IT roles (development, technological integrations, advanced support)
Experience implementing or administering corporate SaaS applications, which may include PaaS, IaaS and TaaS

Job Responsibility

Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
Support system change processes from requirements through implementation and provide input based on analysis of information
Consult with business clients to determine system functional specifications and provides user and operational support
Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

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