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At Ericsson the L2 Operations Engineer will provide 24×7 production support for the mediation platform built on HP Mediation & CSGi LCR Ascade , ensuring uninterrupted processing of usage data and adherence to strict SLAs. The role focuses on incident resolution, monitoring, job recovery, and operational stability in a high-availability telecom environment.
Job Responsibility:
Monitor mediation jobs, file ingestion, queues, and output delivery
Perform job restarts, reruns, and recovery as per SOP
Ensure timely delivery of usage data to downstream Billing/Charging systems
Handle production incidents and alerts related to mediation failures
Perform initial impact analysis and troubleshooting
Identify whether issues are configuration, data, job, or environment related
Escalate to L3/Vendor with complete analysis, logs, and evidence when required
Proactively monitor JR Add job schedules, execution status, and delays
Track file counts, processing latency, and backlog
Ensure SLA adherence for mediation cycles and critical billing timelines
Raise early warnings for potential SLA breaches
Execute Unix/Linux commands for troubleshooting and operations
Check logs, file systems, permissions, and disk utilization
Perform housekeeping activities and cron job validation
Support basic shell scripts used in mediation operations
Support minor changes, configuration updates, and deployments in production
Perform post-change validation and monitoring
Follow change management and rollback procedures
Update incident tickets, shift handover notes, and runbooks
Maintain SOP compliance and operational documentation
Participate in daily operational calls and governance reviews
Requirements:
Hands-on experience with HP-IUM mediation & LCR Ascade in production
Experience working with JR Add / Job Runner or batch scheduling tools
Strong Unix/Linux operational knowledge
Log analysis and basic shell scripting
Understanding of mediation data formats (CDRs/EDRs)
Experience in 24×7 NOC / Operations / Production Support
Strong incident handling and troubleshooting skills
Familiarity with ITIL processes (Incident, Problem, Change)
Ability to work under pressure during billing-critical timelines