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L2 Operation Engineer-hp Mediation

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Ericsson

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Location:
India , Noida

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

At Ericsson the L2 Operations Engineer will provide 24×7 production support for the mediation platform built on HP Mediation & CSGi LCR Ascade , ensuring uninterrupted processing of usage data and adherence to strict SLAs. The role focuses on incident resolution, monitoring, job recovery, and operational stability in a high-availability telecom environment.

Job Responsibility:

  • Monitor mediation jobs, file ingestion, queues, and output delivery
  • Perform job restarts, reruns, and recovery as per SOP
  • Ensure timely delivery of usage data to downstream Billing/Charging systems
  • Handle production incidents and alerts related to mediation failures
  • Perform initial impact analysis and troubleshooting
  • Identify whether issues are configuration, data, job, or environment related
  • Escalate to L3/Vendor with complete analysis, logs, and evidence when required
  • Proactively monitor JR Add job schedules, execution status, and delays
  • Track file counts, processing latency, and backlog
  • Ensure SLA adherence for mediation cycles and critical billing timelines
  • Raise early warnings for potential SLA breaches
  • Execute Unix/Linux commands for troubleshooting and operations
  • Check logs, file systems, permissions, and disk utilization
  • Perform housekeeping activities and cron job validation
  • Support basic shell scripts used in mediation operations
  • Support minor changes, configuration updates, and deployments in production
  • Perform post-change validation and monitoring
  • Follow change management and rollback procedures
  • Update incident tickets, shift handover notes, and runbooks
  • Maintain SOP compliance and operational documentation
  • Participate in daily operational calls and governance reviews

Requirements:

  • Hands-on experience with HP-IUM mediation & LCR Ascade in production
  • Experience working with JR Add / Job Runner or batch scheduling tools
  • Strong Unix/Linux operational knowledge
  • Log analysis and basic shell scripting
  • Understanding of mediation data formats (CDRs/EDRs)
  • Experience in 24×7 NOC / Operations / Production Support
  • Strong incident handling and troubleshooting skills
  • Familiarity with ITIL processes (Incident, Problem, Change)
  • Ability to work under pressure during billing-critical timelines

Additional Information:

Job Posted:
March 21, 2026

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