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L2 Onsite Support Consultant

amaris.com Logo

Amaris Consulting

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Location:
Japan , Tokyo

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join our team and start a new adventure in an international and dynamic environment where you will be able to fulfil your career expectations in a fast-growing organization. Being a consultant at Amaris Consulting means positioning yourself as a technical and functional expert in an industrial field but above all being an ambassador of our organization to clients.

Job Responsibility:

  • Provide second-line investigation and diagnosis on technical incidents
  • Resolve and close incidents/service requests according to help desk procedures and allocated timelines
  • Escalate unresolved incidents/service requests within agreed timescales
  • Ensure tickets are updated continuously until resolution
  • Liaise with clients, IT support groups and 3rd party providers when necessary
  • Perform PC staging and hardware/software maintenance and support
  • Conduct Install, Move, Add and Change (IMAC) activities
  • Troubleshoot and resolve PC-related incidents, including VIP support requests

Requirements:

  • Experience with PC hardware and software troubleshooting
  • Experience with staging, setup, and deployment of IT equipment
  • Experience with service desk systems and ticketing tools
  • Academic background: Bachelor’s Degree in Computer Science or other relevant fields
  • Fluent English and Japanese
  • Good interpersonal and customer interface skills
  • Ability to communicate efficiently in a team setting
What we offer:
  • An international community bringing together 110+ different nationalities
  • An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
  • A robust training system with our internal Academy and 250+ available modules
  • A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
  • Strong commitments to CSR, notably through participation in our WeCare Together program

Additional Information:

Job Posted:
April 16, 2026

Work Type:
On-site work
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