L2/L3 Support Engineer Job at Sopra Steria (Chennai)

Associate Software Engineer (Content Support)

We are seeking a L1 support engineer for the Bloomreach content support team! We...

Location

India

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

Relevant experience of 3-5 years in technical support positions in service industry/Retail
knowledge of core Java coding (read & Write the code) and common Java libraries
Able to do in depth problem solving, reading and understanding the Code and matching the scenario and come up with the appropriate troubleshooting steps and suggest workaround/resolution
Understanding of tools like Cloudflare, Datadog, Dynatrace, or native CMS performance dashboards
Exp in Java framework like Spring
Front end Technologies (Angular/React)
Experience with ticketing tools like Jira, Zendesk, etc.

Job Responsibility

Act as Primary contact for customer reported issues work through Zendesk ticketing system
Perform initial triage and ensure FR is met and are meaningful
Continuously monitor system health dashboards, alerts, and logs (Humio,Cloudflare etc)
Acknowledge and act on P1/P2 alerts and Pagerduty page
Operate in rotational shifts, including Night shift to cover during NA hours, EMEA hours and weekend on call support
Ensure proper handover between shifts with clear documentation of pending issues and key updates
Maintain availability and responsiveness within defined shift hours
Maintain clear, concise, and professional communication with customers and internal teams (BRC/Infra/PS/Eng teams)
Escalate unresolved issues to L2/L3 teams with clear documentation and logs
Participate in rotational 24x7 on-call support, including NA shifts /EMEA Shift

What we offer

A great deal of freedom and trust
We believe in flexible working hours to accommodate your working style
We work virtual-first with several Bloomreach Hubs available across three continents
We organize company events to experience the global spirit of the company and get excited about what's ahead
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*
We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company
Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges*
Our managers are strongly encouraged to participate in the Leader Development Program
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges*

Fulltime

Senior Technical Support Engineer – SDN & Security

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Excellent Customer handling and communication (verbal and written) skills
Good understanding of TCP/IP and networking fundamentals and Experience/exposure in troubleshooting IP networks
Experience in understanding and debugging SDN, SD-WAN environments
Experience with networking routing protocols like OSPF, BGP, etc.
Service Providers specific L2/L3 VPN, MPLS, EVPN, VXLAN, IPSec, Hub/Spoke network use cases
Good understanding of networking virtualization (Container Networking, OpenStack Networking)
Sound knowledge of Linux/Unix architectures and debugging
Scripting languages like Python, Shell
Good knowledge of Data Representation types (XML, JSON, YAML)
Requires B.E./B-Tech in Electronics or Computer Science (or equivalent) with minimum 5+ years experience in Networking Industry

Job Responsibility

Support for Juniper SDN, SD-WAN, Virtual Products and Solutions (Paragon Automation Suite, Apstra, MIST, CSO)
Lead and Drive Troubleshooting on Customer reported issues on Juniper SDN, Virtualization products and solutions
Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Gain in-depth knowledge of the infrastructure and technologies that are present in the customer’s network profile
including their network topology, features, configurations, and service history that results in faster resolution
Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
Mentor newly hired support engineers and peers in technical areas of speciality
This is an individual contributor role. The engineer will be providing weekend on-call/on-duty coverage on a rotational basis

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Program Manager II, Tech - Enterprise Applications

The Program Manager - Enterprise Applications is a key member of the Enterprise ...

Location

United States , San Francisco; Sunnyvale

Salary:

135000.00 - 150000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

Strong understanding of enterprise SaaS applications, including collaboration tools, AI productivity platforms, and business workflow solutions
Ability to read, create, and review ERDs, data flow diagrams, and system integration designs
Working knowledge of SSO and IAM concepts, SaaS security models, and access governance
Solid understanding of APIs and SaaS integrations (no heavy coding required)
Comfortable hands-on testing and exploring applications to understand real-world usage and edge cases
Proven experience as a Technical Program Manager, Application Owner, or Enterprise Systems Manager
Strong ability to manage multiple vendors, platforms, and workstreams in parallel
Excellent prioritization, sequencing, and dependency management skills
Experience partnering with L2/L3 support engineers and defining operational and escalation processes
Experience leading vendor negotiations, renewals, and commercial discussions

Job Responsibility

Act as the single-threaded owner for Tier-2 enterprise applications (e.g. Adobe, Lucid, Figma etc.)
Develop deep functional and operational understanding of each application through hands-on usage and feature evaluation
Own the full application lifecycle, including onboarding, access management, feature adoption, change management, renewals, and deprecation
Maintain an accurate Tier-2 application inventory with clear visibility into usage, risk posture, cost, ownership, and dependencies
Translate business and security requirements into system designs, including ERDs, data flow diagrams, and integration patterns
Assign work to delivery, track execution, and ensure timely completion of tasks and milestones
Coordinate with L2/L3 support engineers to define operational processes, escalation paths, and ongoing support models
Serve as the primary point of contact for vendors, including product discussions, roadmap alignment, and issue resolution
Lead commercial activities such as renewals, and negotiations
Create and manage purchase orders (POs) and support financial processes related to application spend

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits

Fulltime

Technical Support Engineer (L2/L3)

StartupSoft specializes in IT outstaffing services, and we’re on the lookout for...

Location

Ukraine

Salary:

Not provided

StartupSoft

Expiration Date

Until further notice

Requirements

You have experience in a technical support, QA, or product operations role where you were regularly required to investigate software behavior and distinguish symptoms from root causes
You are comfortable working in a mobile or web application environment and can navigate logs, device states, and account configurations without hand-holding
You are organized and thorough in documentation — a bug report you write should require no follow-up questions from an engineer before work begins
You communicate precisely
When you escalate something to engineering, it is because you have done everything within your scope to characterize and reproduce the issue
When you close out an escalation as not a bug, you have a clear, documented rationale that you can defend to the CS team and, if needed, to the customer
You are comfortable interfacing with multiple teams simultaneously and can hold context across engineering, QA, product, and customer-facing conversations without losing thread
Experience with mobile app platforms (iOS and Android), Firebase, or health and wellness applications is a plus
Familiarity with Agile/Scrum environments and ticketing tools such as Jira, Linear, or similar is expected

Job Responsibility

Receive escalated issues from the Customer Support team that have passed first-line triage
Determine whether each issue is a defect, a misunderstanding of intended functionality, a known limitation, or an environment-specific issue
Document findings clearly, and for confirmed defects, produce complete, reproducible bug reports for engineering
Reproduce issues locally using the same platform, device, account state, or data conditions as the affected user whenever possible
Identify the minimum conditions necessary to recreate a problem before declaring it unreproducible
Collaborate closely with the QA team to ensure confirmed bugs are properly documented and patterns from escalations inform test coverage gaps
Work with Product to ensure engineering tickets accurately reflect intended behavior and resolve ambiguous cases before escalation
Attend relevant engineering syncs to stay current on shipped changes, known issues, and upcoming releases affecting support volume
Directly communicate with customers when escalations require complex data investigation, multi-step analysis, or technical explanations, representing the company credibly

What we offer

Global collaboration opportunities
Work with top entrepreneurs and startups from Silicon Valley and EU
Core team membership
Equity and ownership potential
Potential to receive equity in high-growth startups
Premier workspaces
Beautiful offices in the best locations with high-end amenities
Competitive compensation package
Above average salary, benefits & medical insurance
Cutting-edge technology environment

Fulltime

Axway ST Senior Software Engineer

Senior Software Engineer role focusing on Axway MFT products, cloud technologies...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Autonomous with one programming language/scripting
Autonomous with one Database. Good understanding of SQL queries
Autonomous with Unix/Linux/RedHat/CentOS/AIX etc.
Network protocols & security (encryption / authentication / Certificates). Exposure of middleware technologies
Good hands on the Axway MFT products (XFB, Gateway, Secure Transport)
Knowledge of SSL/encryption/Keys/certificates.
Strong knowledge of AS2, SFTP, FTP, FTPS, HTTP/S data communication protocols with expertise using any gateway tool.
Experience working with Trading Partner Profile Management and configurations
Cloud Awareness- GCS/S3, skills on troubleshooting, logging/debugging
Cloud / Managed Services / Product Support (L2/L3) exposure.

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
Positions open to people with disabilities

Fulltime

Technical Account Manager

Strategic technical consultant dedicated to Enterprise customers.

Location

India , Pune; Delhi; Bangalore

Salary:

Not provided

ProMobi Technologies

Expiration Date

Until further notice

Requirements

5-12 years experience
Must complete all product and technical training courses with satisfactory assessment scores
Maintain L2 knowledge across all platforms (Android, Windows, iOS, macOS, Linux)
Engage in ongoing learning initiatives to enhance technical skills and product knowledge
Consistently score satisfactorily in the periodic knowledge assessments on all platforms
Stay updated with the product roadmap and test new features thoroughly
Keep certifications current (Android Enterprise Expert, Apple Device Support, Apple Deployment Support, Microsoft MCP, etc.)
Mentor L1/L2 through workshops, training, and case reviews

Job Responsibility

Enterprise Support Excellence: Hand-hold Enterprise customers at nascent stage post-deployment including direct involvement in solving technical issues as an L2/L3 Support Engineer
Nurture Enterprise customers post-deployment to stabilise their environment and bring to a business as usual state
Once stabilised efficiently manage all issues reported by Enterprise customers while ensuring SLA adherence at all times to maintain premium customer experience
Act as the primary point of contact to resolve customer issues and leverage the extended Support ecosystem during off-business hours and during unavailability
Educate the customer and drive them to self-sufficiency by fully utilizing the potential of published knowledge base and product documents
Lead any planned, ad-hoc, and critical escalation calls pertaining to assigned Enterprise customers with at least L2 level expertise across all used platforms
Maintain the highest level of professionalism and empathy in all customer interactions to enhance customer experience
Leverage knowledge base (internal and external), debug tools, and reproduction environments to validate issues before escalation
Process Adherence & Improvement: Uphold existing Enterprise Support processes while championing process improvement initiatives
Maintain a high level availability and flexibility for assigned Enterprise customers to the Support shift roster and shift timings

Fulltime

Lead Cloud Engineer

As a Lead Cloud Engineer (all genders), you will contribute to the design, devel...

Location

France , Paris

Salary:

Not provided

Valtech

Expiration Date

Until further notice

Requirements

Experience with scripting languages such as PowerShell and/or Shell
Backend development experience using Python, Java, or similar languages
Hands-on experience with Infrastructure as Code tools (Terraform and/or Ansible)
Experience using version control systems such as GitHub or Bitbucket
Experience with CI/CD tools (Jenkins, GitHub Actions, or GitLab)
Proven experience providing L2/L3 production support, including troubleshooting and RCA documentation
Upper-intermediate English level (spoken and written)

Job Responsibility

Design, build, and support cloud infrastructure using Infrastructure as Code tools
Develop and maintain backend services and automation scripts
Contribute to CI/CD pipelines to support reliable and efficient deployments
Provide L2/L3 support, including incident troubleshooting and resolution
Perform root cause analysis (RCA) and document findings clearly
Collaborate with engineers, operations, and business teams to support Oracle Retail solutions
Manage source code using version control systems and follow best practices
Support the stability, performance, and security of cloud-based environments

What we offer

Flexibility, with remote and hybrid work options (country-dependent)
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training and industry experts

Fulltime

Senior Software Engineer (.NET)

Software Resources has an immediate, long term contract job opportunity for a Se...

Location

United States , Celebration, FL

Salary:

Not provided

Software Resources

Expiration Date

Until further notice

Requirements

Minimum 5 years of professional software engineering experience, with a strong emphasis on .NET development
Expert knowledge of C#, .NET Framework, .NET Core/6+, ASP.NET Web API, and related technologies
Experience developing and supporting applications using relational databases (SQL Server, Oracle, or both)
Strong understanding of API design, RESTful services, and WCF service architectures
Experience supporting production systems, including troubleshooting, debugging, and incident response
Familiarity with Agile methodologies (standups, sprint planning, story grooming, retros)
Experience with CI/CD pipelines and tooling such as Azure DevOps, GitLab, GitHub Actions, or Jenkins, including automated builds and deployments
Experience with Docker and containerized applications
Experience using monitoring/logging tools (such as Grafana, AppDynamics, Splunk, ELK, or similar)
Understanding of software engineering best practices including unit testing, documentation, and code reviews

Job Responsibility

Support and enhance shipboard .NET applications used by multiple Crew operational teams
Contribute to modernization efforts, including possible rewrite prep with analysis of legacy shipboard systems
Work on applications that must perform in a disconnected on-prem environment (ship’s network only, no internet)
Build and maintain integrations with other systems
Partner with shipboard operations, Crew Office leadership, safety operations, and technical partners to deliver stable, user-focused solutions
Lead or contribute to analysis, design, programming, debugging, and enhancement of .NET applications supporting Crew Systems
Support L2/L3 ticket triage, defect analysis, root-cause investigations, and incident resolution for shipboard systems
Develop and maintain WCF backend services, RESTful APIs, and WPF UI components using .NET Framework and .NET Core
Build software solutions that must perform reliably in distributed, sometimes offline, shipboard environments
Write clean, testable, maintainable code and participate in code reviews

What we offer

medical, dental, and vision coverage
a 401(k) with company match
short-term disability
life insurance with AD&D

L2/L3 Support Engineer

Sopra Steria

Location:
India , Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
August 20, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for L2/L3 Support Engineer

Associate Software Engineer (Content Support)

Senior Technical Support Engineer – SDN & Security