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Zazz Logo Zazz · IT - Administration

L2/L3 Support Engineer — Office Move & Day-to-Day Support

United States, New York · Job Posted June 15, 2026
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Job Description

We are seeking an experienced L2/L3 Support Engineer to provide on-site support for a client in NYC. The role has two components: (1) day-to-day end-user and infrastructure support, and (2) hands-on facilitation of an office move, including meticulous labeling of all network and server equipment and creation of a complete network diagram and port mapping to support relocation. The client maintains rigorous security compliance requirements that must be upheld at all times.

Job Responsibility

  • Provide L2/L3 day-to-day support for end users and infrastructure
  • Inventory and diligently label all switches, servers, NAS devices, firewalls, and other appliances ahead of the office move
  • Create accurate network diagrams and port/cable mappings to facilitate teardown and reinstallation
  • Assist with physical decommissioning, transport prep, and reinstallation of equipment
  • Terminate and test network cabling (RJ45 and keystone) as needed
  • Document all work clearly and consistently
  • Operate within client security and compliance policies without exception
  • Coordinate with and take direction from the MSP team while working autonomously on-site

Requirements

  • Proven experience in networking, firewalls, switching, and server administration
  • Strong written and verbal communication
  • disciplined documentation habits
  • Ability to lift 50–75 lbs
  • Comfortable working on a ladder
  • Hands-on competency terminating network cabling (RJ45 and keystone jacks)
  • Punctual, reliable, and security-driven
  • Able to work autonomously while remaining coachable and managed by the MSP team

Nice to have

  • Experience with ISO 27001 and NIST frameworks
  • Low-voltage wiring experience
  • PoE deployment experience
  • Fiber optics and SFP module experience
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