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Amaris Consulting Logo Amaris Consulting · IT - Administration

L2 IT Onsite Support Consultant

Hong Kong, Hong Kong · Job Posted July 03, 2026
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Job Description

We are looking for an IT Support Consultant responsible for second-line support, including incident/request resolution, PC staging and IMAC, hardware/software troubleshooting (including VIP), and assisting with server, network, and event support. Requires proven IT support experience, strong PC and network troubleshooting, imaging and ticketing skills, mentoring ability, a related IT degree, and fluency in Cantonese and English, with analytical, autonomous, and collaborative working style.

Job Responsibility

  • Provide second-line investigation and diagnosis for incidents and service requests
  • Resolve and close incidents/service requests in line with help desk procedures and allocated timelines
  • Escalate unresolved incidents/service requests within agreed timescales
  • Liaise with clients, other IT support groups, and third-party providers when necessary
  • Perform staging of PCs and IMAC (Install, Move, Add, Change) activities
  • Conduct hardware and software maintenance and support
  • Troubleshoot and resolve PC incidents and/or VIP requests
  • Assist the local Server Team during server maintenance activities
  • Provide support for special events and conferences
  • Deliver local network support and/or assist the centralized Network team

Requirements

  • Proven work experience as an IT Support Engineer or in a similar role
  • Proficiency in repairing and troubleshooting PC-related hardware, software, and network issues
  • Ability to build software images for laptops and desktops
  • Strong communication skills to provide technical assistance via phone or email
  • Experience in performing remote troubleshooting using diagnostic techniques and pertinent questions
  • Familiarity with documenting Helpdesk requests/issues through the company's ticketing system
  • Technical coaching and mentoring skills to support other help-desk team members
  • Knowledge of desktop configuration management and maintaining accurate IT equipment inventory
  • Academic background: degree in computer science, information technology, or a related field
  • Fluent Cantonese and English
  • Ability to demonstrate analytical thinking, autonomy, and a collaborative mindset in a fast-paced environment

What we offer

  • An international community bringing together 110+ different nationalities
  • An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
  • A robust training system with our internal Academy and 250+ available modules
  • A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
  • Strong commitments to CSR, notably through participation in our WeCare Together program
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