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Ergo Logo Ergo · IT - Administration

L2 IT Engineer

Ireland, West Dublin · Job Posted May 04, 2026
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Job Description

Ergo a seeking a Level 2 IT Engineer for a contract role in West Dublin. The successful candidate will have previous experience supporting end-users on M365 stack and adjacent technologies including SCCM, Intune, Active Directory / Entra ID. You will join an existing team working with a well-known client and there’s good potential for the contract to extend.

Job Responsibility

  • Provide hardware and software support, either remotely or at local level to all Desktop, Laptop, PC’s, and printers. Apply appropriate fixes or escalate to management as required.
  • Update all user queries through incident logging system regarding call progression and complete all incidents and tasks in a timely manner based on Service Level Agreements.
  • Document and submit new solutions into ICT knowledgebase.
  • Delivery and installation of new ICT hardware and software in line with current processes and procedures
  • Ensuring the ICT standards and Policies are maintained and implemented
  • Maintenance and support for site ICT infrastructure.
  • Ensure all desktop and laptops PC’s are patched to the highest available level and all known security risks are remediated.
  • Liaise with third party vendors for support issues.
  • Participate in onsite support and projects work as required.

Requirements

  • 2+ years of experience in a similar role (IT Support, Systems Engineer, Helpdesk Analyst)
  • Knowledge of M365, Microsoft Windows, Active Directory, and Azure AD.
  • Active Directory – user account, groups, and permissions
  • Patch management and device compliance (SCCM, InTune).
  • Experience deploying Windows Desktop and Laptop PC’s, Apple MacBooks, Printers, Mobile devices
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