CrawlJobs Logo

L2 Escalation Engineer

staffvirtual.com Logo

STAFFVIRTUAL

Location Icon

Location:
Philippines , Manila

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

This role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys troubleshooting complex technical issues, and is comfortable handling incoming Service Desk calls while providing technical guidance to both end users and junior technicians. The ideal candidate will have hands-on experience with networking concepts and Microsoft 365 administration, including identity management, security policies, and endpoint management.

Job Responsibility:

  • Serve as a primary point of contact for incoming Service Desk calls, providing timely and professional technical support
  • Perform ticket triage to properly prioritize, categorize, and route issues to the appropriate queue or escalation path
  • Troubleshoot and resolve escalated technical issues across endpoint, identity, networking, and cloud services
  • Communicate effectively with end users to gather technical details, explain resolutions, and ensure a high level of client satisfaction
  • Administer Microsoft 365 environments across multiple client tenants
  • Manage user accounts, licensing, and access controls within Microsoft Entra ID (Azure AD)
  • Configure and maintain Conditional Access policies to enforce security requirements such as MFA, device compliance, and location-based restrictions
  • Support Exchange Online administration, including mailbox permissions, mail flow troubleshooting, and distribution group management
  • Assist with SharePoint Online and OneDrive troubleshooting, permissions management, and synchronization issues
  • Support endpoint management through Microsoft Intune, including device enrollment, compliance policies, configuration profiles, and application deployment
  • Assist with Autopilot deployments, device provisioning, and lifecycle management
  • Troubleshoot device compliance issues related to Conditional Access and Intune policies

Requirements:

  • Experience administering Microsoft Entra ID (Azure AD)
  • Experience configuring Conditional Access policies and MFA enforcement
  • Hands-on experience with Microsoft Intune and endpoint management
  • Familiarity with Exchange Online, SharePoint Online, and OneDrive administration
  • Experience working in a multi-tenant MSP environment
  • Microsoft certifications such as AZ-104 – Azure Administrator, MD-102 – Endpoint Administrator, MS-102 – Microsoft 365 Administrator
What we offer:
  • Competitive compensation and benefits package
  • HMO Day 1 + FREE dependent coverage
  • De minimis and allowances
  • Attendance bonus
  • Paid time offs
  • Company-provided work setup (laptop, monitor, accessories)
  • Training, career growth, and global exposure
  • A collaborative and supportive team culture

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
STAFFVIRTUAL - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for L2 Escalation Engineer

L2 Engineer - Linux, VMware, Compute

The role involves providing IT services to global HPE customers with a strong fo...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Engineering (or Equivalent)
  • Minimum 5 years of relevant experience in Enterprise Managed Service environment
  • Expertise in RedHat Linux
  • Good working knowledge in VMware vSphere and SRM
  • Good working knowledge in HPE Synergy and Proliant servers
  • Good working knowledge in HPE Service Guard
  • Certification on the latest tracks of RHCE, RHCSA, is an added advantage
  • Certification on the latest tracks like VMware VCP is an added advantage
  • ITIL foundation certification on the latest track is preferred
  • Flexible working in 24/7 support environment
Job Responsibility
Job Responsibility
  • Resolve customer’s issues via telephone, email, or remote sessions
  • Identify and escalate issues in a timely manner to vendor according to process guidelines
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
  • Collaborate with other technology teams in diagnosing and isolating the cause of complex issues
  • Maintain quality on case documentation, SLA timeframes and operational metrics
  • Performs within the Productivity Measure of the team (scorecard)
  • Handle Problem Management, Post Incident Reviews and RCA
  • Provide support and strategic guidance
  • Lead P1 issues and calls
  • Support transition and transformation initiatives, migrations, upgrades, and automation
What we offer
What we offer
  • Health & Wellbeing benefits for physical, financial, and emotional wellbeing
  • Personal & Professional Development programs to achieve career goals
  • Unconditional inclusion to celebrate individual uniqueness
  • Fulltime
Read More
Arrow Right

L2 Engineer - Linux, VMware, Compute

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Engineering (or Equivalent)
  • Minimum 5 years of relevant experience in Enterprise Managed Service environment
  • Expertise in RedHat Linux
  • Good working knowledge in VMware vSphere and SRM
  • Good working knowledge in HPE Synergy and Proliant servers
  • Good working knowledge in HPE Service Guard
  • Certification on the latest tracks of RHCE, RHCSA, is an added advantage
  • Certification on the latest tracks like VMware VCP is an added advantage
  • ITIL foundation certification on the latest track is preferred
  • Flexible working in 24/7 support environment
Job Responsibility
Job Responsibility
  • Resolve customer’s issues via telephone, email, or remote sessions
  • Identify and escalate issues in a timely manner to vendor according to process guidelines
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
  • Collaborate with other technology teams in diagnosing and isolating the cause of complex issues
  • Maintain quality on case documentation, SLA timeframes and operational metrics
  • Performs within the Productivity Measure of the team (scorecard)
  • Handle Problem Management, Post Incident Reviews and RCA
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

L2 Engineer - Linux, VMware, Compute

HPE Operations is our innovative IT services organization. It provides the exper...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Engineering (or Equivalent)
  • Minimum 5 years of relevant experience in Enterprise Managed Service environment
  • Expertise in RedHat Linux
  • Good working knowledge in VMware vSphere and SRM
  • Good working knowledge in HPE Synergy and Proliant servers
  • Good working knowledge in HPE Service Guard
  • Certification on the latest tracks of RHCE, RHCSA, is an added advantage
  • Certification on the latest tracks like VMware VCP is an added advantage
  • ITIL foundation certification on the latest track is preferred
  • Flexible working in 24/7 support environment
Job Responsibility
Job Responsibility
  • Provide support and strategic guidance
  • Lead P1 issues and calls
  • Supports transition and transformation initiatives, migrations, upgrades, and automation
  • Acts as a technical liaison between internal teams, customers, and third-party vendors
  • Contribute to knowledge sharing and process improvement
  • Resolve customer’s issues via telephone, email, or remote sessions
  • Identify and escalate issues in a timely manner to vendor according to process guidelines
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
  • Collaborate with other technology teams in diagnosing and isolating the cause of complex issues
  • Maintain quality on case documentation, SLA timeframes and operational metrics
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

L2 Engineer - Linux, VMware, Compute

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Engineering (or Equivalent)
  • Minimum 5 years of relevant experience in Enterprise Managed Service environment
  • Expertise in RedHat Linux
  • Good working knowledge in VMware vSphere and SRM
  • Good working knowledge in HPE Synergy and Proliant servers
  • Good working knowledge in HPE Service Guard
  • Certification on the latest tracks of RHCE, RHCSA, is an added advantage
  • Certification on the latest tracks like VMware VCP is an added advantage
  • ITIL foundation certification on the latest track is preferred
  • Flexible working in 24/7 support environment
Job Responsibility
Job Responsibility
  • Provide support and strategic guidance
  • Lead P1 issues and calls
  • Supports transition and transformation initiatives, migrations, upgrades, and automation
  • Acts as a technical liaison between internal teams, customers, and third-party vendors
  • Contribute to knowledge sharing and process improvement
  • Resolve customer’s issues via telephone, email, or remote sessions
  • Identify and escalate issues in a timely manner to vendor according to process guidelines
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
  • Collaborate with other technology teams in diagnosing and isolating the cause of complex issues
  • Maintain quality on case documentation, SLA timeframes and operational metrics
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Engineering Resolution Team (ERT) Engineer

This role acts as the final escalation point for complex and high-priority techn...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Engineering, or a related field
  • 5+ years of experience in enterprise network support or TAC engineering
  • Strong understanding of Layer 2/3 protocols, wireless technologies, and network security
  • Hands-on experience with Aruba products (wired, wireless, NAC, and cloud platforms)
  • Familiarity with enterprise authentication protocols (802.1X, RADIUS, TACACS)
  • Proficiency with tools like Wireshark, packet capture, and network diagnostics
  • Excellent problem-solving skills and a customer-first mindset
Job Responsibility
Job Responsibility
  • Provide expert-level troubleshooting and resolution for critical issues escalated from L1 and L2 TAC engineers, partners, and enterprise customers
  • Resolve complex issues involving ArubaOS switches (CX and legacy), Aruba wireless LAN controllers and APs, Aruba ClearPass (NAC), Aruba Central (cloud-based network management), SD-Branch, SD-WAN, and EdgeConnect platforms
  • Reproduce customer issues in lab environments and provide detailed root cause analysis
  • Collaborate with HPE R&D, QA, and Product Management teams to identify and escalate software bugs and feature enhancements
  • Write and maintain high-quality technical documentation and knowledge base articles
  • Lead technical bridges for major incidents and manage communications with stakeholders
  • Participate in on-call rotation for critical customer support
  • Mentor L1 and L2 engineers and contribute to process and tool improvements
What we offer
What we offer
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Specific programs catered to helping you reach career goals
  • Unconditionally inclusive work environment
  • Flexibility to manage work and personal needs
  • Fulltime
Read More
Arrow Right

Engineering Resolution Team (ERT) Engineer

We are looking for a seasoned L3 TAC Network Engineer to join our elite GSD Orga...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Engineering, or a related field
  • 5+ years of experience in enterprise network support or TAC engineering
  • Strong understanding of Layer 2/3 protocols, wireless technologies, and network security
  • Hands-on experience with Aruba products (wired, wireless, NAC, and cloud platforms)
  • Familiarity with enterprise authentication protocols (802.1X, RADIUS, TACACS)
  • Proficiency with tools like Wireshark, packet capture, and network diagnostics
  • Excellent problem-solving skills and a customer-first mindset
Job Responsibility
Job Responsibility
  • Provide expert-level troubleshooting and resolution for critical issues escalated from L1 and L2 TAC engineers, partners, and enterprise customers
  • Resolve complex issues involving ArubaOS switches (CX and legacy), Aruba wireless LAN controllers and APs, Aruba ClearPass (NAC), Aruba Central (cloud-based network management), SD-Branch, SD-WAN, and EdgeConnect platforms
  • Reproduce customer issues in lab environments and provide detailed root cause analysis
  • Collaborate with HPE R&D, QA, and Product Management teams to identify and escalate software bugs and feature enhancements
  • Write and maintain high-quality technical documentation and knowledge base articles
  • Lead technical bridges for major incidents and manage communications with stakeholders
  • Participate in on-call rotation for critical customer support
  • Mentor L1 and L2 engineers and contribute to process and tool improvements
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional inclusion culture
  • Fulltime
Read More
Arrow Right

Engineering Resolution Team (ERT) Engineer

We are looking for a seasoned L3 TAC Network Engineer to join our elite GSD Orga...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Engineering, or a related field
  • 5+ years of experience in enterprise network support or TAC engineering
  • Strong understanding of Layer 2/3 protocols, wireless technologies, and network security
  • Hands-on experience with Aruba products (wired, wireless, NAC, and cloud platforms)
  • Familiarity with enterprise authentication protocols (802.1X, RADIUS, TACACS)
  • Proficiency with tools like Wireshark, packet capture, and network diagnostics
  • Excellent problem-solving skills and a customer-first mindset
Job Responsibility
Job Responsibility
  • Provide expert-level troubleshooting and resolution for critical issues escalated from L1 and L2 TAC engineers, partners, and enterprise customers
  • Resolve complex issues involving ArubaOS switches (CX and legacy), Aruba wireless LAN controllers and APs, Aruba ClearPass (NAC), Aruba Central (cloud-based network management), SD-Branch, SD-WAN, and EdgeConnect platforms
  • Reproduce customer issues in lab environments and provide detailed root cause analysis
  • Collaborate with HPE R&D, QA, and Product Management teams to identify and escalate software bugs and feature enhancements
  • Write and maintain high-quality technical documentation and knowledge base articles
  • Lead technical bridges for major incidents and manage communications with stakeholders
  • Participate in on-call rotation for critical customer support
  • Mentor L1 and L2 engineers and contribute to process and tool improvements
What we offer
What we offer
  • Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
  • Specific programs catered to career development
  • Inclusive culture focused on innovation, customer success, and continuous learning
  • Fulltime
Read More
Arrow Right

Cross Technology Service Delivery Field Support Engineer

The Cross Technology Service Delivery Field Support Engineer (L1) is an entry le...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.
  • Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
  • Valid CCNA Certification required
  • Entry level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony
  • Entry level experience in technical support to clients
  • Entry level experience in diagnosis and troubleshooting
  • Entry level experience providing remote support in Collaboration technologies
  • Entry level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.)
  • Entry level understanding of Network routing and switching
Job Responsibility
Job Responsibility
  • Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
  • Ensures that any software that is part of the solution is installed and configured according to client requirements
  • Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
  • Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
  • Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
  • Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time
  • Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
  • Ensures the efficient and comprehensive resolution of incidents and requests
  • Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
  • Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy