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The L2 Engineer (Sophos Specialists) will provide advanced technical support for endpoint security and cyber defense operations. The role involves handling complex issues related to EDR, incident response, threat hunting, and forensics, along with supporting Linux/Windows environments, databases, network management software, and related IT technologies.
Job Responsibility
Provide L2 support for Sophos security products and related endpoint protection solutions
Troubleshoot and resolve complex incidents related to EDR, incident response, threat hunting, and forensics
Work on Linux and Windows operating systems, databases, network management software, and IT infrastructure technologies
Analyze security events, perform deeper technical investigation, and coordinate escalations when required
Ensure proper documentation, case updates, and resolution tracking
Support implementation and operational activities for proposed OEM or reputed EDR solutions
Collaborate with internal teams to maintain service quality and timely issue closure
Requirements
Strong knowledge of Linux and Windows operating systems
Familiarity with databases, network management software, and core IT technologies
Hands-on experience with EDR tools and security operations
Good analytical, troubleshooting, and communication skills
Ability to manage escalations and work in a support-driven environment
Nice to have
OEM certificate of proposed solution or any reputed EDR solution