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L2 Engineer - Linux, VMware, Compute

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Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The role involves providing IT services to global HPE customers with a strong focus on Linux, VMware, and HPE Compute infrastructures. The candidate will engage in diagnosing complex issues, leading P1 issues, automation, and knowledge sharing while maintaining high customer satisfaction and productivity.

Job Responsibility:

  • Resolve customer’s issues via telephone, email, or remote sessions
  • Identify and escalate issues in a timely manner to vendor according to process guidelines
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
  • Collaborate with other technology teams in diagnosing and isolating the cause of complex issues
  • Maintain quality on case documentation, SLA timeframes and operational metrics
  • Performs within the Productivity Measure of the team (scorecard)
  • Handle Problem Management, Post Incident Reviews and RCA
  • Provide support and strategic guidance
  • Lead P1 issues and calls
  • Support transition and transformation initiatives, migrations, upgrades, and automation
  • Act as a technical liaison between internal teams, customers, and third-party vendors
  • Contribute to knowledge sharing and process improvement

Requirements:

  • Bachelor’s degree in Engineering (or Equivalent)
  • Minimum 5 years of relevant experience in Enterprise Managed Service environment
  • Expertise in RedHat Linux
  • Good working knowledge in VMware vSphere and SRM
  • Good working knowledge in HPE Synergy and Proliant servers
  • Good working knowledge in HPE Service Guard
  • Certification on the latest tracks of RHCE, RHCSA, is an added advantage
  • Certification on the latest tracks like VMware VCP is an added advantage
  • ITIL foundation certification on the latest track is preferred
  • Flexible working in 24/7 support environment
  • Admin, Operate and Manage RHEL/SUSE, kernel tuning, system hardening, and troubleshooting
  • Admin, Operate and Manage VMware vSphere
  • Experience with Red Hat Satellite, SUSE Manager, and patch lifecycle management
  • Strong scripting and automation skills using Bash, Python, and Ansible
  • Experience in ESXi and vCenter upgrades
  • Experience in vCenter management
  • Good understanding of vSphere Networking and Storage
  • Experience in log analysis and RCA
  • Good understanding of HPE Synergy, C7000, Proliant, Virtual Connect
  • Good understanding of DHCP, DNS and Active Directory
  • Basic knowledge of Physical Network and Storage technologies
  • Basic understanding of REST APIs, PowerShell, and database systems (PostgreSQL, MySQL)

Nice to have:

  • Certification on the latest tracks of RHCE, RHCSA
  • Certification on the latest tracks like VMware VCP
  • ITIL foundation certification on the latest track
What we offer:
  • Health & Wellbeing benefits for physical, financial, and emotional wellbeing
  • Personal & Professional Development programs to achieve career goals
  • Unconditional inclusion to celebrate individual uniqueness

Additional Information:

Job Posted:
June 22, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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