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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Software Development

L2 Engineer - Linux, VMware, Compute

India, Bangalore · Job Posted June 22, 2025
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Job Description

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

Job Responsibility

  • Provide support and strategic guidance
  • Lead P1 issues and calls
  • Supports transition and transformation initiatives, migrations, upgrades, and automation
  • Acts as a technical liaison between internal teams, customers, and third-party vendors
  • Contribute to knowledge sharing and process improvement
  • Resolve customer’s issues via telephone, email, or remote sessions
  • Identify and escalate issues in a timely manner to vendor according to process guidelines
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
  • Collaborate with other technology teams in diagnosing and isolating the cause of complex issues
  • Maintain quality on case documentation, SLA timeframes and operational metrics
  • Performs within the Productivity Measure of the team (scorecard)
  • Handle Problem Management, Post Incident Reviews and RCA

Requirements

  • Bachelor’s degree in Engineering (or Equivalent)
  • Minimum 5 years of relevant experience in Enterprise Managed Service environment
  • Expertise in RedHat Linux
  • Good working knowledge in VMware vSphere and SRM
  • Good working knowledge in HPE Synergy and Proliant servers
  • Good working knowledge in HPE Service Guard
  • Certification on the latest tracks of RHCE, RHCSA, is an added advantage
  • Certification on the latest tracks like VMware VCP is an added advantage
  • ITIL foundation certification on the latest track is preferred
  • Flexible working in 24/7 support environment
  • Admin, Operate and Manage RHEL/SUSE, kernel tuning, system hardening, and troubleshooting
  • Admin, Operate and Manage VMware vSphere
  • Experience with Red Hat Satellite, SUSE Manager, and patch lifecycle management
  • Strong scripting and automation skills using Bash, Python, and Ansible
  • Experience in ESXi and vCenter upgrades
  • Experience in vCenter management
  • Good understanding of vSphere Networking and Storage
  • Experience in log analysis and RCA
  • Good understanding of HPE Synergy, C7000, Proliant, Virtual Connect
  • Good understanding of DHCP, DNS and Active Directory
  • Basic knowledge of Physical Network and Storage technologies
  • Basic understanding of REST APIs, PowerShell, and database systems (PostgreSQL, MySQL)
  • Excellent written and verbal communication skills
  • Commitment to deliver high quality product and solution support
  • Must achieve excellent customer satisfaction
  • Take ownership and work with high productivity and efficiency
  • Support other team members and seek their advice to make decisions on complex issues

Nice to have

  • Certification on the latest tracks of RHCE, RHCSA
  • Certification on the latest tracks like VMware VCP
  • ITIL foundation certification on the latest track

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
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