L2 Engineer - Linux, VMware, Compute, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

Job Responsibility:

Provide support and strategic guidance
Lead P1 issues and calls
Supports transition and transformation initiatives, migrations, upgrades, and automation
Acts as a technical liaison between internal teams, customers, and third-party vendors
Contribute to knowledge sharing and process improvement
Resolve customer’s issues via telephone, email, or remote sessions
Identify and escalate issues in a timely manner to vendor according to process guidelines
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Collaborate with other technology teams in diagnosing and isolating the cause of complex issues
Maintain quality on case documentation, SLA timeframes and operational metrics
Performs within the Productivity Measure of the team (scorecard)
Handle Problem Management, Post Incident Reviews and RCA

Requirements:

Bachelor’s degree in Engineering (or Equivalent)
Minimum 5 years of relevant experience in Enterprise Managed Service environment
Expertise in RedHat Linux
Good working knowledge in VMware vSphere and SRM
Good working knowledge in HPE Synergy and Proliant servers
Good working knowledge in HPE Service Guard
Certification on the latest tracks of RHCE, RHCSA, is an added advantage
Certification on the latest tracks like VMware VCP is an added advantage
ITIL foundation certification on the latest track is preferred
Flexible working in 24/7 support environment
Admin, Operate and Manage RHEL/SUSE, kernel tuning, system hardening, and troubleshooting
Admin, Operate and Manage VMware vSphere
Experience with Red Hat Satellite, SUSE Manager, and patch lifecycle management
Strong scripting and automation skills using Bash, Python, and Ansible
Experience in ESXi and vCenter upgrades
Experience in vCenter management
Good understanding of vSphere Networking and Storage
Experience in log analysis and RCA
Good understanding of HPE Synergy, C7000, Proliant, Virtual Connect
Good understanding of DHCP, DNS and Active Directory
Basic knowledge of Physical Network and Storage technologies
Basic understanding of REST APIs, PowerShell, and database systems (PostgreSQL, MySQL)
Excellent written and verbal communication skills
Commitment to deliver high quality product and solution support
Must achieve excellent customer satisfaction
Take ownership and work with high productivity and efficiency
Support other team members and seek their advice to make decisions on complex issues

Nice to have:

Certification on the latest tracks of RHCE, RHCSA
Certification on the latest tracks like VMware VCP
ITIL foundation certification on the latest track

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
June 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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L2 Engineer - Linux, VMware, Compute