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L2 Digital Signage Engineer

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NTT DATA

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Location:
Romania , Bucharest

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Level 2 Digital Signage Engineer provides advanced technical support, configuration, and maintenance of digital signage platforms across enterprise environments. The role focuses on incident resolution, system optimisation, content deployment support, and collaboration with Level 3 engineers, vendors, and project teams to ensure high availability and performance of digital signage solutions.

Job Responsibility:

  • Provide Level 2 support for digital signage hardware, software, and network-related issues
  • Troubleshoot and resolve incidents escalated from Level 1 support within SLA
  • Configure, deploy, and maintain digital signage players, displays, and CMS platforms
  • Perform root cause analysis and implement permanent fixes for recurring issues
  • Support content scheduling, playback issues, and media optimisation
  • Monitor system health, performance, and uptime using monitoring tools
  • Apply firmware, OS, and application updates in line with change management processes
  • Maintain accurate technical documentation, runbooks, and asset records
  • Liaise with vendors and third-party support for issue resolution and escalations
  • Support new installations, upgrades, pilots, and proof-of-concept deployments
  • Provide guidance and mentoring to Level 1 support engineers
  • Ensure compliance with security, network, and corporate IT standards

Requirements:

  • Bachelor’s degree or equivalent experience in Information Technology
  • Computer Science
  • Electronics / AV Engineering
  • Telecommunications
  • 3+ years experience in digital signage, AV systems, or IT support roles
  • Proven experience supporting enterprise or large-scale digital signage deployments
  • Experience working in a managed services or service desk environment
  • Exposure to incident, problem, and change management processes
  • Experience supporting Windows, Linux, or embedded player platforms
  • Strong analytical and structured troubleshooting skills
  • Solid understanding of AV, digital signage, and IT infrastructure concepts
  • Ability to work independently on complex technical issues
  • Good communication skills for engaging with clients, stakeholders, and vendors
  • Customer-focused mindset with attention to service quality and uptime
  • Ability to manage multiple incidents and priorities simultaneously
  • Methodical approach to documentation and change control
  • Willingness to work on-call or outside business hours when required
  • Technical Expertise in digital signage CMS platforms (e.g., BrightSign, Scala, Appspace, Signage Live, Four Winds Interactive)
  • Media players and SoC displays (BrightSign, Android, Windows, Tizen, webOS)
  • Display technologies (LCD, LED, video walls)
  • Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs)
  • Operating systems: Windows, Linux, Android
  • Remote monitoring and device management tools
  • Content formats, codecs, and optimisation best practices
  • German speaker

Nice to have:

  • Relevant certifications (desirable): CompTIA A+, Network+, or ITF+
  • AVIXA CTS or CTS-I
  • Vendor certifications (e.g., BrightSign, Samsung, LG, Scala, Appspace)
  • ITIL Foundation
  • Scripting or automation basics (PowerShell, Bash – desirable)
  • Understanding of cybersecurity principles related to endpoint devices

Additional Information:

Job Posted:
March 03, 2026

Employment Type:
Fulltime
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