L2 DevOps Engineer Job at GENESYS Consulting Services (Albany)

Technical Support Engineer

Andersen is hiring a Technical Support Engineer (L2) to support a cloud-native v...

Location

Salary:

Not provided

Andersen

Expiration Date

Until further notice

Requirements

Experience in technical support, DevOps, or web engineering with strong incident diagnostics in production environments for 2+ years
Experience with video streaming and live streaming workflows
Working knowledge of video delivery concepts for file-based and live encoding, typical player errors, and basic codec/container awareness
Solid Linux command-line skills, including the ability to read logs from Docker and Kubernetes and perform basic health checks
Hands-on browser troubleshooting, including reproducing issues, reading Console and Network traces, and verifying player configuration
Discipline around escalation: knowing when to involve L3 and how to package context for fast resolution
Experience working with containers and orchestration tools such as Docker and Kubernetes (kubectl logs, pod and service status)
Familiarity with cloud platforms, primarily GCP, with additional exposure to AWS, Azure, Akamai, or Oracle Cloud
Experience with ticketing and collaboration tools such as Zendesk, Jira, and standard incident runbooks and checklists
Strong understanding of REST fundamentals (HTTP methods, headers, response codes) and hands-on experience with API clients

Job Responsibility

Owning the L2 incident lifecycle, including intake, triage, diagnosis, workaround or recovery, and providing timely customer updates via the ticketing system
Troubleshooting REST API issues by verifying authentication, tokens, headers, methods, request bodies, response codes, and capturing reproducible examples
Reproducing web player issues (JavaScript/TypeScript) using browser developer tools, including Console and Network, segment and buffer inspection, and configuration verification
Validating live streaming symptoms by checking RTMP ingest status, encoder health, segment availability, and common playback failure patterns (HLS/DASH)
Reading service logs in Docker and Kubernetes, checking pod and service health, correlating application and gateway logs, and gathering artifacts to S3 or equivalent storage
Performing first-line checks on common network and proxy causes (HTTP/HTTPS, TLS, CORS, Nginx or similar)
Working in Zendesk or similar systems by prioritizing VIP customers, honoring SLAs, and maintaining clear, structured ticket notes
Escalating to L3 when necessary with a concise technical summary, hypothesis, completed steps, and proposed next actions
Contributing to onboarding and knowledge by reviewing internal documentation, capturing new cases, and improving runbooks and checklists

What we offer

Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others
The opportunity to change the project and/or develop expertise in an interesting business domain
Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant
Guarantee of professional, financial, and career growth
The opportunity to earn up to an additional 1,000 USD per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities
Access to the corporate training portal
Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies)
Certification compensation (AWS, PMP, etc)
Referral program
English courses

Site Reliability Engineering Support Lead

Site Reliability Engineering Support Lead role focused on application support, d...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Solid SRE process experience
5+ years of Leading high-performance, 24x7, DevOps or SysOps team
Proficiency in Windows administration, Office 365, Exchange, SharePoint, Active Directory, Backup, Networking and Infrastructure
Experience with Microsoft OS Windows & Server
Experience in ticket tracking and resolving on time
Hands-on experience on ticketing tools (ServiceNow)
Excellent verbal, written, presentation and interpersonal communication skills
Ability to make complex technical matters easy-to-comprehend for non-technical persons.

Job Responsibility

Taking end-to-end Ownership of Application Support for Production Systems Issues resolution
Implementing, monitoring, and maintaining CI/CD frameworks
Developing new capabilities, coordinating implementation across a large number of teams including infrastructure, developer tools and information security
Influencing a culture of Site Reliability Engineering. Engaging in training and mentoring to help develop other engineers with SRE mind set
Providing the first line of after-deployment technical support at L1 and L2 level for applications and and/or associated production systems diagnostics, and network health monitoring
Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level
Managing a team of technical support engineers who provide technical support to users
Escalating complex problems to the L3 level of expertise within organization, along with observations from investigative and diagnostic assessments
Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution
Escalating, resolving, guiding team, and tracking production incidents to closure

What we offer

Competitive base salary (which is annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Additional benefits to support you and your family to be well, live well and save well.

Fulltime

Cloud Operations Analyst

Sopra Steria, a major Tech player in Europe with 56,000 employees in nearly 30 c...

Location

India , Bengaluru

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Engineering graduate with 4-6 years of relevant experience
EC2, IAM, ECS, S3, VPC, Cloud watch, EKS, storage, Databases, Alerting Infrastructure
Good technical Knowledge on Cloud infrastructure components viz. Compute, network, security
Experience on Containers/VMware
Experience in infrastructure setup, services operation and governance in Public cloud environments(AWS)
Demonstrated experience with Saas solutions and services, particularly managing enterprise applications on AWS cloud, focusing on availability and performance
In-depth knowledge of AWS services like storage, Databases, IAM, ECS, EKS etc.
Manage and Administer cloud platforms of AWS hosting enterprise applications and databases in accordance with Company Security Guidelines
Good working experience on Cloud Projects both - Private and Public Clouds
Knowledge of cloud SLA’s and SLA based delivery Mechanisms

Job Responsibility

Developing, configuring and deploying monitoring tools and scripts for applications and systems
Troubleshooting and resolving incidents while collaborating with the development and IT teams to minimise downtime and maintain service quality
Monitoring and analysing cloud resource usage to identify cost-saving opportunities
Creating and maintaining technical documents for cloud infrastructure and related processes
Developing and implementing automation scripts to reduce repetitive tasks and eliminate human error
Collaborating with product development, information technology (IT) and architecture teams to evaluate and implement new services based on requirements
Developing automation solutions to streamline processes, such as creating scripts to run specific tasks on computer systems
Monitors and tracks system performance against negotiated service-level agreements (SLAs)
Individual & proactive Way of Working
Collaborating with internal and external stakeholders, adaptation and learning of the business processes speak of the customer especially around functional design applications

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
Positions open to people with disabilities

Fulltime

Technical Support Engineer

Customer Focused Technical Support Services provide Customer with access to a de...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Excellent Customer handling and communication (verbal and written) skills
Thorough understanding of Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
Multicast protocols [IGMP, IGMP-snooping, PIM]
MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS.
Prefer to have understanding/Exposure/Expertise in one or more areas: Advanced Multicast technologies- NG-MVPN, Draft Rosen
Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
Perl/Python/Unix/Expect scripting
Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent
Typically 2-4 years experience

Job Responsibility

Lead and drive troubleshooting on Customer reported issues
Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile
including their network topology, features, configurations, and service history, which results in faster resolution
Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution
Keep the other support teams trained on the designated CFTS customer network, practices followed
Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers
Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
Mentor newly hired support engineers and peers in technical areas of specialty

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Senior Java Developer

We are looking for a highly skilled and hands-on Java Developer to drive modern ...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Strong hands-on 5-8 years of experience in coding using Java
Deep expertise in system design and microservices architecture
Experience with trunk-based development, feature flags, and progressive delivery strategies
Proficiency in TDD, BDD, and automation-first mindset to ensure high test coverage and reliability
Strong understanding of CI/CD pipelines, and DevOps practices
Experience conducting code reviews, vulnerability assessments, and secure coding
Familiarity with modern cloud-native technologies (AWS, Kubernetes, Docker)
Excellent problem-solving skills and ability to work in fast-paced, agile environments
Hands on experience of building RESTful APIs using popular frameworks like Spring
Proficiency with data structures, algorithms and SQL

Job Responsibility

Design, develop, and maintain robust, scalable, and high-performance applications
Implement trunk-based development practices to enable continuous integration and rapid delivery
Develop clean, maintainable, and testable code following SOLID principles and software design best practices
Ensure high levels of unit test coverage, test-driven development (TDD), and behavior-driven development (BDD)
Actively contribute to hands-on coding, code reviews, and refactoring to maintain high engineering standards
Participate with the development team to play L3 Production Support role on rotational basis during NAM hours to provide expertise to L2 Production Support Team when needed to answer queries and do RCA for production issues
Drive the adoption of modern engineering ways of working, including Agile, DevOps, and CI/CD
Advocate for automated testing, infrastructure as code, and continuous monitoring to enhance software reliability
Apply Behavior-Driven Development (BDD), Test-Driven Development (TDD), and unit testing to ensure code quality and functionality
Conduct thorough code reviews, ensuring adherence to best practices in readability, performance, and security

Fulltime

IT Support Engineer

At Bosch, we shape the future by inventing high-quality technologies and service...

Location

Poland , Warszawa

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent in Computer Science, Engineering, Information Systems, or a related discipline
Several years of experience in IT user support (Helpdesk, Hotline, L2-Support)
Pleasure and experience in dealing with users
Experience with automation of tasks with scripts (Bash, Python, other)
Experience in administration of Linux based servers
Experience with parallel libraries (MPI) and compilers

Job Responsibility

Work in the area of the software engineering tools/products portfolio
Responsible for management and administration of High Performance Computing infrastructure
Responsible for administration and support of applications running on the infrastructure
Close collaboration with DevOps and operation teams of HPC service
Responsibility for ensuring availability and safety of services provided

What we offer

Competitive salary + annual bonus
Hybrid work with flexible working hours
Referral Bonus Program
Copyright costs for IT employees
Complex environment of working, professional support and possibility to share knowledge and best practices
Ongoing development opportunities in a multinational environment
Broad access to professional trainings (incl. language courses), conferences and webinars
Private medical care and life insurance
Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
Prepaid Lunch Card

Fulltime

New

Vice President-software Engineer

Step into the role of Vice President-Software Engineer. At Barclays, we are more...

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Knowledge of ‘Micro-Service’ driven approach to design, build, test and deployment of a major system
Experience in Software development consisting of the languages and technologies like Java, J2EE, Spring boot, React, Angular, CCS, CSS pre-processors and Node.js
Recognizing, selecting, and applying appropriate Design patterns, frameworks according to business benefit, maintainability and delivery priorities and constrains
Writes and review code in adherence to the well-defined acceptance criteria and definition of done
Applies product development & engineering best practices
Participate in design reviews and provides feedback to the team
Creates and Maintains architecture, framework, technical documentation
Good knowledge about Test Driven Development (TDD) and/or Behavior Driven Development (BDD) to improve the test coverage and automation of unit and integration test along with the extended testing teams
Support best practices and proactively takes measures to empower support teams to resolve issues with agility
Knowledge of integrating testing into the DevOps pipeline for automated build and deployment using tools like Jenkins, Travis CI and similar tools

Job Responsibility

Lead and manage engineering feature teams, owning the technical solution, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives
Design, development, support, enhancement and build-out of strategic applications
Design and development of solutions as products that can evolve, meeting business requirements that align with modern software engineering practices and automated delivery tooling
Targeted design activities that apply an appropriate workload placement strategy and maximise the benefit of cloud capabilities
Best practice designs incorporating security principles
Solutions that appropriately balance risks and controls to deliver the agreed business and technology value
Adoption of standardised solutions where they fit
Fault finding and performance issues support to operational support teams
Solution design impact assessment in terms of risk, capacity and cost impact
Development of the requisite architecture inputs required to comply with the banks governance processes

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

Senior Network Engineer

Senior Technical Support Engineer who will be responsible for helping customers ...

Location

India , Chennai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent
5 years of work experience
3+ years of experience supporting enterprise customers with complex data centre environments, preferably with a network technology company
Using appropriate engineering design tools and software packages to design components and solutions
Ability to apply analytical and problem-solving skills
Understanding material properties and hardware, software, and electrical component design
Using empirical analysis, modelling and testing methodologies to validate product designs and specifications
Strong written and verbal communication skills
mastery of English and local language
Ability to effectively communicate design proposals and negotiate options

Job Responsibility

Work with the customer to troubleshoot complex hardware and software issues and replicate customer environments and network problems as needed to provide resolution
Document issues and work with engineering if needed to provide fixes
Provide technical expertise and guidance during the testing and deployment of SilverPeak systems
Manage critical customer issues and facilitate communication between customers, sales and engineering
Serve as the customer advocate for the timely resolution of issues and for problem reproduction and escalation
Participate in new product development, customer training, and other support-related activities
Help define and develop support processes and tools as appropriate

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

L2 DevOps Engineer

GENESYS Consulting Services

Location:
United States , Albany

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 13, 2026

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