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L2 Application Support

Avaloq

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Location:
Philippines , Makati City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The L2 application support analysts/engineers have ownership to resolve incidents/issues in productive environment, monitoring to ensure application availability, stability, they coordinate and work with other DevTech support units (e.g. L3 teams) in order to resolve Incidents and Problems that affect the Client services.

Job Responsibility:

  • Hold Accountability and end-to-end ownership of any product related problems which clients report via the respective ticketing systems
  • Exhibit banking functional knowledge and experience specially in the area of CA, Sec Events , Market data
  • Manage the EOD batches while they are running post COB hours and to be on standby as well until the batch deliverables are fully transferred to the respective downstream of the Wealth Clients or Financial Institutions
  • Be able to work in different shifts (night on-call, day shift and ad hoc weekend support)
  • Apart from Incidents, to be able to handle Service requests, RFIs as well as assist Problem Manager whenever product specific support is required

Requirements:

  • Degree/Diploma with 5 years' experience in Banking /financial sector/any relevant domains
  • Proficiency in SQL, able to read and translate code into business language as well as from requirements to complex select queries or scripts
  • Experience in handling Production batch using tools like Control-M, Autosys, Zena, Argo
  • Windows/Unix/Linux experience to handle BAU activities like file transfers, troubleshooting
  • Experience in any cloud technology-based Production support (AWS, OCI, Google)
  • Must be very fluent in English and a clear demonstration of strong communication skills
  • ITIL Incident, Problem and Change process knowledge and able to handle industry standard ticketing tools

Nice to have:

  • Any other business function knowledge and experience (Portfolio Management, Credit and Cash related transactions)
  • Any Automation /Scripting as well as Cloud Technologies
  • Detailed knowledge and skills of Avaloq Core Platform with certification
What we offer:
  • Annual bonus
  • Flexible working
  • Instant recognition scheme
  • Access to Udemy for professional and personal learning

Additional Information:

Job Posted:
December 23, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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