L2 Application Support, Inetum

Inetum

Location:
Portugal, Lisbon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Level 2 application support position providing technical support for e-commerce related applications, including user assistance, query resolution, change management, and incident/problem management using ITIL methodology

Job Responsibility:

Level 2 application support to e-commerce related applications
Internal users on the applications assistance
Queries resolution from end users with respect to the systems supported
Ensuring that root cause analysis has been found and solutions implemented to prevent repeat occurrence
Change management: plan, test and release functional fix
Current business processes maintenance and enhancement and monitoring
Incident and Problem management, solutions to common problems documentation
Provide first class support to all users of the system in a timely and efficient manner
Liaise with the developers to communicate issue raised by the business
Track issues effectively using ITIL approved methodology
Maintain a knowledge base regarding support issues and their resolution
Reconfiguring various existing setups to improve the efficiency of the system
Preparing environments for releases and ensuring that the implementation and pre-production tests are carried out

Requirements:

Linux/UNIX & Windows Systems
Dynatrace & Scheduler
SQL/Oracle
Python and other scripting languages
English - B2/C1
Portuguese - A2/B1
French - A2/B1

Additional Information:

Job Posted:
October 29, 2025

Employment Type:

Fulltime

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L2 Application Support