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SRKay Consulting Group Logo SRKay Consulting Group · IT - Administration

L2 Application Support Specialist

India, Bangalore · Job Posted March 05, 2026
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Job Description

We are hiring L2 Application Support specialist for our GCC client — Europe’s top retail brand. This opportunity gives you exposure to enterprise-scale initiatives in retail and supply chain, working alongside a peer group of talented engineers, architects, and domain specialists across geographies in a collaborative, innovation-driven environment. It’s a role that not only sharpens your technical expertise but also provides long-term visibility and growth within a global organization.

Job Responsibility

  • Act as the first point of contact for all user support related queries regarding the core Applications
  • Responsible for resolving & escalating user request tickets
  • In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications in the companies internal Ticket/Asset Management tool
  • Responsible for taking internal and external calls from the users regarding Application related incidents or service requests
  • Ensure proper documentation, notification, escalation, tracking & follow up of all incidents/ service request
  • Regularly provide statistical reports about support cases and incidents, review issues & propose corrective actions
  • Level 2 support for all IT internal Applications (L1 support when no Application Specialist in the team or deputizing)
  • Look for opportunities how to proactively improve the customer service and internal processes by identifying repeat issues or service risks and aid in prevention
  • Take lead role on projects and extended tasks but also supports if the Application Specialist is not available
  • Support the Manager with some high priority tasks or difficult customers
  • Support Business with Communications of changes for existing or new Applications

Requirements

  • Diploma in Computer Science, Information Technology or relevant discipline
  • At least 5 years' experience in user support focus on Application Support
  • Strong problem solving and system troubleshooting skills
  • Technically proficient in Microsoft Office and use if Ticketing Systems
  • Good command of written and spoken English and Cantonese / Mandarin
  • Good interpersonal and communication skills
  • Capability to work under pressure & fast path demanding environment
  • To be available immediately/ at short notice
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