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L2 Application Support Engineer (WebSphere Commerce)

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Location:
United States , Springfield

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Contract Type:
Employment contract

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Salary:

150000.00 USD / Year

Job Description:

We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Job Responsibility:

  • Incident Response & Troubleshooting
  • Monitoring & Performance Management
  • Application Operations
  • Database Support & Integration
  • Documentation & Knowledge Management

Requirements:

  • 3-5 years of experience in application support or technical support roles
  • 2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
  • Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
  • Basic knowledge of Linux/Unix systems and command line operations
  • Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
  • Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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