L2 Application Support Analyst – Financial Systems Job at Citi (Pune)

Job Description

Join Citi's Production and Application Support team, where you will keep mission-critical liquidity reporting and financial applications running at peak performance across the full trading lifecycle. In this role, you will sit at the intersection of technology and financial services, resolving complex production incidents and driving lasting improvements across systems that directly support front office and back office operations. You will work alongside infrastructure, development, and business stakeholders to deliver stability, resilience, and continuous service improvement across a portfolio of high-impact financial applications.

Job Responsibility

Deliver L2 production support for mission-critical liquidity reporting and financial applications, maintaining high availability and consistent performance across the trading lifecycle
Monitor, triage, and resolve production incidents related to trade capture, batch processing failures, position keeping, market data, pricing, and risk and liquidity reporting
Manage scheduled jobs, alerts, and system logs using job scheduling tools and Unix-based monitoring platforms to prevent and contain service disruptions
Execute advanced SQL queries and scripts to analyse data, validate outputs, and resolve data integrity issues across multiple application layers
Troubleshoot data pipeline failures across applications built on stored procedures, reporting services, and Big Data ecosystems including Hadoop, Hive, and Spark
Lead root cause analysis for major incidents, coordinate post-incident reviews, and implement permanent fixes to prevent recurrence
Coordinate change management and release activities, including deployment validations and post-release checks, to maintain production stability
Maintain and improve operational knowledge bases, standard operating procedures, and runbooks to support team effectiveness and knowledge continuity

Requirements

6 or more years of experience in application or production support, with at least 2 years operating at an advanced level in a financial services environment
Hands-on capability with Unix/Linux, including scripting, file manipulation, and job control, combined with advanced SQL skills across platforms such as MSSQL or Oracle, including stored procedures, SSIS, and SSRS
Practical experience working with Big Data technologies — Hadoop, Hive, and Spark — and job scheduling tools such as Autosys, including log analysis and pipeline troubleshooting
Solid knowledge of financial instruments and trade lifecycle operations, covering Equities, Fixed Income, Secured Financing, Derivatives, and Liquidity Management
Familiarity with front office and back office workflows, including reporting operations and the systems that support them
Demonstrated ability to analyse complex, time-sensitive issues systematically and communicate findings clearly to both technical and business audiences
Working knowledge of ITIL practices, including incident management, problem management, and change management processes
Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience

What we offer

Hybrid working model — 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration
Exposure to complex, high-stakes financial systems spanning multiple asset classes and trading workflows, deepening both your technical and domain expertise
Access to learning and development opportunities that support your growth across production support, financial technology, and service management disciplines
The opportunity to work across global teams, collaborating with infrastructure, development, and business stakeholders on initiatives that improve system resilience and service quality
A supportive environment that values work-life balance, wellbeing, and long-term career development within one of the world's leading financial institutions

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L2 Application Support Analyst – Financial Systems

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