L2 Application Operations Specialist Job at Amaris Consulting (Istanbul)

Site Reliability Engineering Specialist

BTI Professionals provide expert third-line reliability and operational support ...

Location

Hungary , Budapest

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Experience supporting large-scale, high-availability services in an ISP / NaaS / network-centric environment
Strong Linux troubleshooting and systems knowledge
Hands-on Kubernetes experience operating applications in production
Experience delivering changes using GitOps and CI/CD pipelines (including release validation and rollback awareness)
Working knowledge of incident/problem management in ServiceNow and delivery tracking in Jira (Scrum / PI planning)
Experience with observability tooling: Dynatrace, Prometheus, Elasticsearch, plus event/messaging platforms such as Kafka
Solid networking fundamentals to support effective troubleshooting
Automation experience with Ansible and at least one of Python / Go / Bash
Experience integrating or operating services with LDAP (authentication/authorisation, troubleshooting access issues)

Job Responsibility

Provide SRE ownership for the Global Fabric NaaS service, ensuring availability, performance, and resilience
Support safe, automated change into production using CI/CD, GitOps, and automated testing
Operate and improve monitoring and observability using Dynatrace, Prometheus, and Elasticsearch
Troubleshoot incidents across Kubernetes-hosted applications, Linux systems, networking, and service integrations
Act as a third-line escalation point, participating in a 24x7 on-call rota
Manage incidents via ServiceNow and track defects and improvements in Jira
Contribute to Scrum ceremonies and PI planning, supporting Agile delivery
Drive automation using Ansible and scripting to reduce operational toil
Mentor and support L2 engineers, improving runbooks, troubleshooting practices, and operational readiness

What we offer

Cafeteria package - HUF 600,000/ year
Performance-based bonus
Comprehensive private health care package for all the employees, which can be extended to family members
Nursery support for mothers returning from maternity
Extended paternity leave: 10+10 day fully paid days
Commuting allowance
Home office allowance
Employee discount opportunities
Highly affordable mobile packages for the family as well
Car allowance

Fulltime

Senior Application Support Specialist – Complex Financial Systems

Do you thrive on ensuring stability in complex, mission‑critical applications? A...

Location

Canada , Toronto

Salary:

Not provided

Solactive

Expiration Date

Until further notice

Requirements

Minimum of 5 years’ experience in application support for complex financial, trading or enterprise systems L2&L3.
Strong technical expertise in system monitoring, log analysis, data analytics, and troubleshooting across distributed environments.
Solid knowledge of Linux, SQL, Relational databases, and API interactions.
Experience with monitoring tools, job scheduling, and automation.
Familiarity with ITIL practices (Incident Management, Change, Release Management) applied in high‑pressure contexts.
Familiarity in Atlassian Suite (Jira and Confluence)
Proven ability to take ownership of production issues, lead resolution efforts, and minimize client impact.
Interest in financial market data and complex application ecosystems.
Highly structured, proactive, and adaptable, with excellent communication skills in English and intercultural competence.
Demonstrated ability to lead support initiatives and process improvements.

Job Responsibility

Provide senior‑level support for our proprietary, high‑performance index platform, ensuring availability and reliability.
Monitor critical services across distributed environments, proactively analysing logs and system behaviour to detect and resolve issues.
Act as the primary contact for business stakeholders in Hong Kong, Frankfurt, and Toronto, addressing application and data‑related inquiries.
Lead incident resolution, coordinating with tech and business teams to restore service quickly and prevent recurrence.
Conduct root‑cause analysis of complex system issues, proposing long‑term solutions and optimisations.
Support and validate platform changes through structured testing and quality assurance.
Continuously identify opportunities to improve monitoring, workflows, and support processes.
Document solutions, procedures, and best practices to strengthen organisational knowledge.
Mentor junior support staff and contribute to building a culture of operational excellence.
Support software deployment releases and pre-market check during weekends.

What we offer

20 paid vacation days per year
health and dental plan
pension contribution
travel to Germany to meet your peers

Fulltime

Technical Application Support Specialist – Critical Missions

Are you excited to bring expertise in technical support for mission critical fin...

Location

Germany , Berlin

Salary:

Not provided

Solactive

Expiration Date

Until further notice

Requirements

Minimum of 5 years’ experience in L2 application/technical support for complex financial, trading, or enterprise systems
Strong technical expertise in system monitoring, log analysis, data analytics, monitoring tools, job scheduling, automation and troubleshooting across distributed environments
Proven knowledge of Linux, SQL, Relational databases, and API interactions
Solid experience in incident and project management
Familiarity with ITIL practices (Incident Management, Change, Release Management) applied in high pressure contexts
Proven ability to take ownership of production issues, lead resolution efforts, and minimize client impact
Interest in financial market data and complex application ecosystems
Highly structured and adaptable, with excellent communication skills in English and intercultural competence
Demonstrated ability to lead support initiatives and process improvements
Proactive and self-managed individual with eagerness to grow

Job Responsibility

Provide L1 and L2 support for our proprietary, high performance index platform, ensuring availability and reliability
Monitor critical services across distributed environments, proactively analysing logs and system behaviour to detect and resolve issues
Act as the primary contact for business stakeholders in Hong Kong, Frankfurt, and Toronto, addressing application and data related inquiries
Lead incident resolution, coordinating with tech and business teams to restore service quickly and prevent recurrence
Conduct root cause analysis of complex system issues, proposing long term solutions and optimisations
Support and validate platform changes through structured testing and quality assurance
Continuously identify opportunities to improve monitoring, workflows, and support processes
Document solutions, procedures, and best practices to strengthen organizational knowledge
Mentor junior support staff and contribute to building a culture of operational excellence
Take ownership of projects on automation and improvements

What we offer

Job ticket
access to Corporate Benefits
modern office space with ergonomic set-up
employee lounge
free beverages and fruits
various networking events
diverse training offers

Fulltime

Technical Support Specialist (L2)

The Technical Support Specialist (L2) provides advanced technical support to Cha...

Location

United States , Auburn

Salary:

55000.00 - 75000.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

3-4 years of experience in a technical support or helpdesk environment
Strong knowledge of Windows and macOS operating systems
Proficiency with Microsoft 365, Teams, OneDrive, Outlook, and related applications
Experience with Active Directory, user provisioning, and basic networking concepts
Solid understanding of IT security best practices and endpoint protection tools
Excellent analytical and problem-solving skills
Strong verbal and written communication abilities
Ability to work independently and handle multiple tasks in a fast-paced environment

Job Responsibility

Troubleshoot and resolve advanced technical issues related to operating systems (Windows, macOS, Linux), user accounts, security permissions, and device configurations
Support enterprise applications such as Microsoft 365, collaboration tools, and line-of-business systems
Administer and troubleshoot Active Directory, Group Policy, and identity/access management tools
Assist with network connectivity issues, including VPN, Wi-Fi, and basic switch/router configurations
Document troubleshooting steps, resolutions, and knowledge-base articles for recurring issues
Monitor and manage assigned customer support inboxes, ensuring messages are triaged, prioritized, and resolved efficiently
Collaborate closely with Product Management, Engineering, and Infrastructure teams to escalate product defects, clarify expected functionality, and share customer insights
Mentor and support Level 1 Support Specialists by providing guidance, coaching, and technical knowledge-sharing
Participate in on-call rotations or after-hours support as required
Uphold a customer-first mindset while balancing efficiency, accuracy, and technical depth

What we offer

New laptop computer and other needed equipment
Annual Individual Budget for Professional Development of $1,000
401k Savings Plan with employer contribution
Medical, Dental, & Vision Insurance
Life, AD&D, and Disability Insurance
Employee Assistance Program, Mental Health Support, and Well-Being Programs
3 weeks Company-Paid Parental Leave (after 6 months of active employment)
Flexible Time Off, 6 Paid Sick Days, 11 Paid Company Holidays

Fulltime

Technical Support Specialist - L2 - Customer Care

As a Technical Support Specialist (L2) within our customer care specialization, ...

Location

Canada , Mississauga

Salary:

65000.00 - 70000.00 CAD / Year

Randstad

Expiration Date

April 20, 2026

Requirements

2-3 years of experience in a contact centre or technical support role with a progression to senior or specialist levels
Demonstrated experience handling technical escalations and mentoring junior staff
Strong understanding of web-based applications, authentication methods, and API integration
Availability for rotating shifts within the hours of 9 AM – 10 PM ET, Monday to Friday
Ability to pass a standard criminal record check
Bilingualism (English/French) is considered a strong asset for this customer care role

Job Responsibility

Serve as the primary escalation point for L1 agents on complex technical cases and service inquiries
Investigate high-level complaints, including service timing disputes and compliance concerns
Gather and analyze evidence for claims involving credential verification and system behavior
Analyze data and prepare detailed findings for escalation to L3 Engineering or senior management when system-level modifications are required
Manage service provider onboarding and offboarding processes
Provide technical guidance on API connectivity, portal configuration, and integration requirements
Troubleshoot portal issues and connectivity problems while advising on service functionality
Conduct quality monitoring and provide coaching feedback to L1 agents to ensure customer care excellence
Review and recommend improvements to Standard Operating Procedures (SOPs) and knowledge base content
Identify process inefficiencies and assist in the preparation of operational reports for leadership

What we offer

Competitive salary range of $65,000 - $70,000 per year
Hybrid work model (eligible after the successful completion of probation)
Opportunities for professional growth within the customer care and technical support streams
Work with a global leader in talent solutions that prioritizes your career fulfillment
Comprehensive benefits and a supportive team environment
Secure a permanent, full-time role in the professional services industry

Fulltime

EDA2 L2 Domain Support Specialist

With the introduction of 5G and cloud, the role of IT Managed Services has evolv...

Location

India , Noida; Bangalore; Kolkata; Pune; Chennai; Gurgaon

Salary:

Not provided

Ericsson

Expiration Date

Until further notice

Requirements

Knowledge about the Ericsson™ Dynamic Activation (EDA) product
Knowledge about Docker, Kubernetes & Microservice architecture
Knowledge about Linux operating system
Knowledge about JAVA & J2EE
Knowledge about Kernel-Based Virtualized Machine (KVM)
Knowledge about VMware
Knowledge about Ericsson Cloud Execution Environment (ECEE)
Basic understanding of telecom call flows like 2G, 3G, 4G, VoLTE, 5G etc
Basic understanding of core network elements like HLR, HSS, AUC,CCDM,CCPC,UDM etc
Functional understanding of EDA – JDV & JCA Implementation, Deployment & Unit testing

New

Amdocs Order Management Specialist

We are seeking an Amdocs Order Management Specialist with strong technical knowl...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced professional with hands‑on knowledge of Amdocs Enabler OMS
Unix
PL/SQL
scripting
telecom BSS/OSS domain
Skilled in analytical thinking
problem‑solving
delivering results in a high‑availability environment
Comfortable supporting large‑scale operational systems with strong understanding of ITIL processes
Able to manage stakeholders

Job Responsibility

Provide L2 support for Amdocs OMS, CRM, Billing, Rating, and associated BSS applications, ensuring stability, timely issue resolution, and SLA compliance
Lead initiatives to reduce incidents, service requests, and operational challenges through proactive analysis and continuous improvement
Support cross‑functional teams including Mediation, CRM, Provisioning, DWH, and Customer Operations, addressing escalations and ensuring efficient bill cycles
Identify automation opportunities, enhance operational KPIs, and participate in IT transformation programmes
Perform configuration changes, system health checks, batch processing, bug identification, triaging, and deployment support
Contribute to WAR ROOM investigations, capacity planning, monitoring enhancement, and stakeholder management
Collaborate with international teams in a 24x7 operations environment, ensuring compliance with ITIL/ITSM processes

What we offer

Opportunities to work on large‑scale, business‑critical telecom applications
Exposure to transformation programmes and next‑generation OSS/BSS platforms
Experience collaborating with global teams in a highly dynamic, technology‑driven environment
A role that strengthens both technical expertise and operational leadership skills

Customer Care Senior Specialist

The BPO Supervisor will provide 2nd level support for Oracle Hospitality applica...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Positive and customer friendly attitude
Enthusiasm and a keen interest to learn
Ability to keep up to date with relevant new product releases and developments
Ability to use acquired troubleshooting and technical skills in identifying root cause and resolution of issues
Experience in Oracle Hospitality
Experience in troubleshooting
Provide 2nd level support for Oracle Hospitality applications
Focus on providing solutions and troubleshooting product defects
Work closely with Cloud Operations, Sustaining Engineering & Development teams
Provide 2nd line support globally for Oracle Hospitality customers and partners

Job Responsibility

Provide 2nd line support globally for Oracle Hospitality customers and partners
Work very closely with other teams (L1, AMS, SE/Dev, CCSM) to deliver quality customer service
Keep up to date with new releases and new functionality
Identify and report back root cause and resolution of major incidents to avoid recurring issues
Adhere to Global L2 Support standards and processes
Actively participate in building Oracle Knowledgebase
Committed to the delivery of outstanding service to customers

L2 Application Operations Specialist

Amaris Consulting

Location:
Turkey , Istanbul

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

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Job Description:

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Job Posted:January 06, 2026

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Job Posted:
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