L2 Application Operations Specialist Job at Amaris Consulting (Istanbul)

IT Operations Specialist

We are seeking a skilled IT Operations Specialist to support and maintain enterp...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced IT operations professional with strong hands-on exposure to telecom billing systems, particularly Amdocs Ensemble or Enabler
Confident in working with Billing, Accounts Receivable, and Rating applications in a production environment
Proficient in Oracle SQL and PL/SQL for data analysis and issue resolution
Comfortable administering Linux/Unix systems, including shell scripting and Perl
Experienced in using IT service management tools such as ITSM or Remedy
A clear communicator with strong analytical and problem-solving capabilities, able to work collaboratively across teams

Job Responsibility

Execute and monitor bill cycle runs, ensuring accuracy and timely completion
Identify, analyse, and resolve issues arising during billing, rating, and re-rating of CDRs
Manage incident tickets and work orders across multiple departments, supporting rapid service recovery
Perform corrective actions on erroneous data through controlled manual interventions and approved workarounds
Contribute to proactive error prevention by identifying recurring issues and supporting continuous improvement initiatives
Provide L2 application operations support, maintaining stability of production environments
Collaborate with stakeholders and vendors across the IT lifecycle, including incident, problem, change, and release management

What we offer

Exposure to large-scale, mission-critical billing platforms supporting global telecom operations
Opportunities to collaborate with diverse, international teams across VOIS locations
A role that balances operational responsibility with continuous learning and process improvement
An inclusive environment that supports professional growth, skill development, and long-term career progression

Fulltime

Technical Support Specialist (L2)

The Technical Support Specialist (L2) provides advanced technical support to Cha...

Location

United States , Auburn

Salary:

55000.00 - 75000.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

3-4 years of experience in a technical support or helpdesk environment
Strong knowledge of Windows and macOS operating systems
Proficiency with Microsoft 365, Teams, OneDrive, Outlook, and related applications
Experience with Active Directory, user provisioning, and basic networking concepts
Solid understanding of IT security best practices and endpoint protection tools
Excellent analytical and problem-solving skills
Strong verbal and written communication abilities
Ability to work independently and handle multiple tasks in a fast-paced environment

Job Responsibility

Troubleshoot and resolve advanced technical issues related to operating systems (Windows, macOS, Linux), user accounts, security permissions, and device configurations
Support enterprise applications such as Microsoft 365, collaboration tools, and line-of-business systems
Administer and troubleshoot Active Directory, Group Policy, and identity/access management tools
Assist with network connectivity issues, including VPN, Wi-Fi, and basic switch/router configurations
Document troubleshooting steps, resolutions, and knowledge-base articles for recurring issues
Monitor and manage assigned customer support inboxes, ensuring messages are triaged, prioritized, and resolved efficiently
Collaborate closely with Product Management, Engineering, and Infrastructure teams to escalate product defects, clarify expected functionality, and share customer insights
Mentor and support Level 1 Support Specialists by providing guidance, coaching, and technical knowledge-sharing
Participate in on-call rotations or after-hours support as required
Uphold a customer-first mindset while balancing efficiency, accuracy, and technical depth

What we offer

New laptop computer and other needed equipment
Annual Individual Budget for Professional Development of $1,000
401k Savings Plan with employer contribution
Medical, Dental, & Vision Insurance
Life, AD&D, and Disability Insurance
Employee Assistance Program, Mental Health Support, and Well-Being Programs
3 weeks Company-Paid Parental Leave (after 6 months of active employment)
Flexible Time Off, 6 Paid Sick Days, 11 Paid Company Holidays

Fulltime

Application Management Specialist

We are currently seeking a Application Management Specialist to join our team in...

Location

United States , Durham

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years of experience in Creating and maintain solutions using tools such as Edifecs, Java Script, Node JS, Java to improve customer experience and service quality
Develop and maintain code in Java, SQL, and QM Queries
Interact with business users and clients to propose solutions for existing problems or bugs, manage expectations, and offer experienced recommendations on system enhancements
Support and monitor bots and applications using NTT DATA’s AFTE Command Center tool, PowerBI Dashboards
Align with NTT DATA’s Support Model, including Change Management, Incident Management, and Problem Management
Collaborate with Quality Analysts to ensure successful system and acceptance test signoffs for code promotion
Assist with business use cases following NTT DATA’s Software Quality Assurance Methodology (QATlyst)
Adhere to NTT customized processes for delivering customer SLAs
Research, analyze, debug, and modify programs to ensure technical accuracy, reliability, and performance
Manage system software upgrades, including planning, scheduling, coordination, and deployment

Job Responsibility

Develop and support using NTT DATA’s proprietary technologies and methodologies, including NTT Business Management System, NTT Support Operations Model (SOM), V-Process Model for the Software Development Life Cycle, Software Quality Assurance Methodology (QATlyst), and NTT Defect Management System (DMS)
Develop, monitor, and support application solutions using NTT DATA Services’ premier automation tools like GM1/Resolution Automation, Incident Navigator, and AFTE to enhance operational efficiency

Senior Application Support Specialist – Complex Financial Systems

Do you thrive on ensuring stability in complex, mission‑critical applications? A...

Location

Canada , Toronto

Salary:

Not provided

Solactive

Expiration Date

Until further notice

Requirements

Minimum of 5 years’ experience in application support for complex financial, trading or enterprise systems L2&L3.
Strong technical expertise in system monitoring, log analysis, data analytics, and troubleshooting across distributed environments.
Solid knowledge of Linux, SQL, Relational databases, and API interactions.
Experience with monitoring tools, job scheduling, and automation.
Familiarity with ITIL practices (Incident Management, Change, Release Management) applied in high‑pressure contexts.
Familiarity in Atlassian Suite (Jira and Confluence)
Proven ability to take ownership of production issues, lead resolution efforts, and minimize client impact.
Interest in financial market data and complex application ecosystems.
Highly structured, proactive, and adaptable, with excellent communication skills in English and intercultural competence.
Demonstrated ability to lead support initiatives and process improvements.

Job Responsibility

Provide senior‑level support for our proprietary, high‑performance index platform, ensuring availability and reliability.
Monitor critical services across distributed environments, proactively analysing logs and system behaviour to detect and resolve issues.
Act as the primary contact for business stakeholders in Hong Kong, Frankfurt, and Toronto, addressing application and data‑related inquiries.
Lead incident resolution, coordinating with tech and business teams to restore service quickly and prevent recurrence.
Conduct root‑cause analysis of complex system issues, proposing long‑term solutions and optimisations.
Support and validate platform changes through structured testing and quality assurance.
Continuously identify opportunities to improve monitoring, workflows, and support processes.
Document solutions, procedures, and best practices to strengthen organisational knowledge.
Mentor junior support staff and contribute to building a culture of operational excellence.
Support software deployment releases and pre-market check during weekends.

What we offer

20 paid vacation days per year
health and dental plan
pension contribution
travel to Germany to meet your peers

Fulltime

EDA2 L2 Domain Support Specialist

With the introduction of 5G and cloud, the role of IT Managed Services has evolv...

Location

India , Noida; Bangalore; Kolkata; Pune; Chennai; Gurgaon

Salary:

Not provided

Ericsson

Expiration Date

Until further notice

Requirements

Knowledge about the Ericsson™ Dynamic Activation (EDA) product
Knowledge about Docker, Kubernetes & Microservice architecture
Knowledge about Linux operating system
Knowledge about JAVA & J2EE
Knowledge about Kernel-Based Virtualized Machine (KVM)
Knowledge about VMware
Knowledge about Ericsson Cloud Execution Environment (ECEE)
Basic understanding of telecom call flows like 2G, 3G, 4G, VoLTE, 5G etc
Basic understanding of core network elements like HLR, HSS, AUC,CCDM,CCPC,UDM etc
Functional understanding of EDA – JDV & JCA Implementation, Deployment & Unit testing

Technical Specialist MS - Oracle Database

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary r...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Proactively identifying and resolving technical incidents
Ensuring client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Managing high-complexity tickets, performing advanced tasks, and providing diverse solutions while ensuring zero missed service level agreement (SLA) conditions
Mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications
Conducting necessary checks, applying monitoring tools, and responding to alerts, identifying issues before they become problems
Logging incidents with the required level of detail, analyzing, assigning, and escalating support calls
Proactively identifying opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties
Creating knowledge articles for frequent tasks/issues and training junior team members in executing those tasks
Providing inputs to automation teams to reduce manual efforts

Fulltime

Senior Technical Specialist MS - Network Security Engineer L4

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary r...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Proactively identifying and resolving technical incidents
Ensuring client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Managing high-complexity tickets, performing advanced tasks, and providing diverse solutions while ensuring zero missed service level agreement (SLA) conditions
Mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications
Conducting necessary checks, applying monitoring tools, and responding to alerts
Logging incidents with the required level of detail, analysing, assigning, and escalating support calls
Proactively identifying opportunities for optimization and automation
Creating knowledge articles for frequent tasks/issues and training junior team members
Providing inputs to automation teams to reduce manual efforts

Fulltime

Senior / System Engineer (VEEAM/VMWare/Linux)

Make an impact with NTT DATA. Join a company that is pushing the boundaries of w...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
Relevant certifications include (but not limited to) - VMware certified Professional: DATA Centre Virtualization
VMware Certified Specialist – Cloud Provider
VMware Site recovery Manager: Install, Configure, Manage
Microsoft Certified: Azure Architect Expert
AWS Certified: Solutions Architect Associate
Veeam Certified Engineer (VMCE)
Rubrik Certified Systems Administrator
Storage HDS

Job Responsibility

Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA
Timely and consistent updates of tickets with resolution tasks performed
Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner
Captures all required and relevant information for immediate resolution
Provides forth level support to all escalated incidents, requests and identify the root cause of incidents and problems, respond to tickets where third line engineer teams were unable to fix the problem
Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers
Communicates with other teams and clients for extending support
Acts as emergency support contact as needed, for critical client and business-impacting issues
Supports, tracks, and documents change implementation
Provides timely escalation of all tickets to management with ensuing updates, where applicable

Fulltime

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L2 Application Operations Specialist

Job Description

Job Responsibility

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