CrawlJobs Logo
dMACQ Logo dMACQ · IT - Administration

L1 Tech Support

India, Mumbai · Job Posted March 20, 2026
Apply Position
Job Link Share

Job Description

dMACQ, a software tech company, is a leader in workplace digitization solutions, offering organizations a secure, intelligent information management platform. Trusted by over 300 customers worldwide, including industry giants like Adidas, Tata AMC, Sony, ThyssenKrupp, SBI Mutual Fund and IDFC First Bank, dMACQ provides an end-to-end suite for Enterprise Document Management, Enterprise Workflow, and Digital Transformation. Leveraging cutting-edge technologies such as AI, Machine Learning, and Robotic Process Automation, dMACQ enhances workplace efficiency while reducing the need for manual intervention.

Job Responsibility

  • Respond to and resolve customer support tickets related to the dMACQ DMS software
  • Assist clients with software setup and configurations for successful implementation
  • Perform SQL migrations and data imports to meet business requirements
  • Troubleshoot basic technical issues and escalate complex problems to higher-level support teams
  • Document and analyze recurring issues to support ongoing product enhancements

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred)
  • 1 to 3 years of experience in technical support or a related role
  • Strong understanding of SQL and software configuration best practices

Nice to have

  • Knowledge of dMACQ DMS software
  • Basic scripting (Python, Shell scripting)
  • Familiarity with B2B enterprise solutions
  • ITIL or similar certification
  • Experience with SaaS platforms
dMACQ - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

L1 Tech Support

8 matching positions

General L1 Support

NTT DATA Services strives to hire exceptional, innovative and passionate individ...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
  • Finished high school (a copy of your official certificate of completion will be requested)
  • Availability to work 45 hours per week
  • Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)
  • Advanced English (excellent pronunciation and fluency)
  • Looking to work in IT Environment
  • 6 months of experience in Customer Service and/or Tech Support
  • Have basic troubleshooting skills
Job Responsibility
Job Responsibility
  • General L1 support for hardware and MS Office packages
  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups
  • Provide support based on email generated requests or reports
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
What we offer
What we offer
  • Competitive salary
  • Savings Fund- 13% of base salary (Capped by law)
  • 30 days of Christmas bonus
  • 12 days of vacations
  • 50% Vacation bonus
  • 5 personal days per year
  • Medical insurance (with full coverage such as wife/husband and soons)
  • Life insurance
  • Dental Insurance (with full coverage such as wife/husband and soons)
  • Discounts with selected Optics
  • Fulltime
Read More
Arrow Right

Specialist IT Desktop Tech. Support

We are seeking a skilled Office IT Desktop Services Expert to provide comprehens...
Location
Location
Spain , Valencia
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical qualification in Computer, Industrial, Electrical or Electronics Engineering
  • At least 3 years of experience in Office IT services or similar roles
  • Strong technical awareness and ability to quickly learn new hardware and software technologies
  • Strong communication skills and can communicate effectively in English, both written and verbal
  • Prior experience in customer-facing support environments
  • Self‑driven, proactive, and able to work independently
Job Responsibility
Job Responsibility
  • Deliver Level 2 Office IT Desktop Support in collaboration with L1 teams, ensuring all requests and incidents are managed in line with VOIS policies
  • Communicate effectively with users through email, chat, or messaging platforms, providing clear technical and non‑technical explanations
  • Maintain detailed and accurate records of incidents, errors, and resolution steps
  • Provide remote and on-site troubleshooting as required, escalating cases appropriately and monitoring escalated incidents
  • Introduce new employees to Office IT standards and offer guidance to colleagues and junior associates
  • Support installation and testing of hardware, applications, and operating systems
  • Ensure all equipment complies with security requirements, including safe erasure and decommissioning
  • Control, track, and manage hardware and software assets in line with company policies
  • Prepare reports as required by management
  • Deliver IT support activities at alternative sites when needed (MTX and other off‑site locations)
What we offer
What we offer
  • Bonus on top of the gross salary
  • Meal voucher (Ticket Restaurant), additional to gross salary
  • Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays
  • Intensive Summer Schedule during July and August
  • Up to 20 days per year of 100% remote work from other locations
  • Private Health and Life Insurance for employees
  • 25 vacation days, plus December 24th and 31st off
  • Optional Pension Plan
  • Access to an online learning platform for continuous training
  • Fulltime
Read More
Arrow Right

Specialist IT Desktop Tech. Support

We are seeking a skilled Office IT Desktop Services Expert to provide comprehens...
Location
Location
Spain , Malaga
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical qualification in Computer, Industrial, Electrical or Electronics Engineering
  • At least 3 years of experience in Office IT services or similar roles
  • Strong technical awareness and ability to quickly learn new hardware and software technologies
  • Strong communication skills in English, both written and verbal
  • Prior experience in customer-facing support environments
  • Self-driven, proactive, and able to work independently
Job Responsibility
Job Responsibility
  • Deliver Level 2 Office IT Desktop Support in collaboration with L1 teams
  • Communicate effectively with users through email, chat, or messaging platforms
  • Maintain detailed and accurate records of incidents, errors, and resolution steps
  • Provide remote and on-site troubleshooting as required
  • Introduce new employees to Office IT standards
  • Support installation and testing of hardware, applications, and operating systems
  • Ensure all equipment complies with security requirements
  • Control, track, and manage hardware and software assets
  • Prepare reports as required by management
  • Deliver IT support activities at alternative sites when needed
What we offer
What we offer
  • Bonus on top of the gross salary
  • Meal voucher (Ticket Restaurant), additional to gross salary
  • Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays
  • Intensive Summer Schedule during July and August
  • Up to 20 days per year of 100% remote work from other locations
  • Private Health and Life Insurance for employees
  • 25 vacation days, plus December 24th and 31st off
  • Optional Pension Plan
  • Access to an online learning platform for continuous training
  • Fulltime
Read More
Arrow Right

Specialist IT Desktop Tech. Support

We are seeking a skilled Office IT Desktop Services Expert to provide comprehens...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical qualification in Computer, Industrial, Electrical or Electronics Engineering
  • At least 3 years of experience in Office IT services or similar roles
  • Strong technical awareness and ability to quickly learn new hardware and software technologies
  • Strong communication skills in English, both written and verbal
  • Prior experience in customer-facing support environments
  • Self-driven, proactive, and able to work independently
Job Responsibility
Job Responsibility
  • Deliver Level 2 Office IT Desktop Support in collaboration with L1 teams
  • Communicate effectively with users through email, chat, or messaging platforms
  • Maintain detailed and accurate records of incidents, errors, and resolution steps
  • Provide remote and on-site troubleshooting as required
  • Introduce new employees to Office IT standards and offer guidance to colleagues and junior associates
  • Support installation and testing of hardware, applications, and operating systems
  • Ensure all equipment complies with security requirements
  • Control, track, and manage hardware and software assets
  • Prepare reports as required by management
  • Deliver IT support activities at alternative sites when needed
What we offer
What we offer
  • Bonus on top of the gross salary
  • Meal voucher (Ticket Restaurant), additional to gross salary
  • Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays
  • Intensive Summer Schedule during July and August
  • Up to 20 days per year of 100% remote work from other locations
  • Private Health and Life Insurance for employees
  • 25 vacation days, plus December 24th and 31st off
  • Optional Pension Plan
  • Access to an online learning platform for continuous training
  • Fulltime
Read More
Arrow Right

Specialist IT Desktop Tech. Support

We are seeking a skilled Office IT Desktop Services Expert to provide comprehens...
Location
Location
Spain , Malaga
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical qualification in Computer, Industrial, Electrical or Electronics Engineering
  • At least 3 years of experience in Office IT services or similar roles
  • Strong technical awareness and ability to quickly learn new hardware and software technologies
  • Strong communication skills in English, both written and verbal
  • Prior experience in customer-facing support environments
  • Self‑driven, proactive, and able to work independently
Job Responsibility
Job Responsibility
  • Deliver Level 2 Office IT Desktop Support in collaboration with L1 teams
  • Communicate effectively with users through email, chat, or messaging platforms
  • Maintain detailed and accurate records of incidents, errors, and resolution steps
  • Provide remote and on-site troubleshooting as required
  • Introduce new employees to Office IT standards and offer guidance to colleagues and junior associates
  • Support installation and testing of hardware, applications, and operating systems
  • Ensure all equipment complies with security requirements
  • Control, track, and manage hardware and software assets
  • Prepare reports as required by management
  • Deliver IT support activities at alternative sites when needed
What we offer
What we offer
  • Bonus on top of the gross salary
  • Meal voucher (Ticket Restaurant), additional to gross salary
  • Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays
  • Intensive Summer Schedule during July and August
  • Up to 20 days per year of 100% remote work from other locations
  • Private Health and Life Insurance for employees
  • 25 vacation days, plus December 24th and 31st off
  • Optional Pension Plan
  • Access to an online learning platform for continuous training
  • Fulltime
Read More
Arrow Right

L1 Technical Support Engineer - Switching

The L1 TAC Aruba Switching Engineer serves as the first line of technical suppor...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, IT, Networking, or related field
  • 2 years of experience in Network operations, NOC, TAC support, or Field networking
  • TCP/IP, OSI Model
  • Subnetting & IP addressing
  • VLANs, Access vs Trunk ports
  • STP fundamentals
  • Basic routing concepts
  • Aruba AOS-CX & AOS-S CLI (basic commands)
  • Interface configuration
  • VLAN creation & assignment
Job Responsibility
Job Responsibility
  • Act as first point of technical contact for Aruba Switching customers via phone, web, and email
  • Create, prioritize, and manage TAC cases in HPE case management systems
  • Accurately determine issue severity (Sev 1–4) and apply correct response procedures
  • Maintain timely customer communication with professional case updates
  • Ensure proper documentation of symptoms, topology, logs, and troubleshooting steps
  • Perform technical troubleshooting for Aruba Switching products
  • Collect and validate diagnostic information (show tech, show logging, interface outputs, VSF/stack logs)
  • Follow standard runbooks and troubleshooting workflows
  • Perform impact analysis and identify when immediate escalation is required
  • Escalate clean, structured cases to L2/L3 TAC
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Fulltime
Read More
Arrow Right

Application Support Technology Lead Analyst - Vice President

The SRE Observability Specialist is a hands-on expert, delivering the future of ...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in SRE, Observability Engineering, or platform infrastructure roles focused on operational telemetry
  • Hands-on experience in observability tools and stacks such as Grafana, Prometheus, OpenTelemetry, ELK, Splunk, and similar platforms
  • Deep understanding of SLIs, SLOs, Error Budgets, and telemetry best practices in high-availability environments
  • Proven ability to troubleshoot integration issues and support observability across hybrid platforms (on-prem, cloud, containers)
  • Experience building dashboards aligned to business outcomes and incident workflows, especially in critical flows like payments
  • Familiarity with modern observability tooling ecosystems, including AI/ML capabilities, trace correlation, baselining, and alert tuning
  • Strong interpersonal and collaboration skills
  • Experience in enablement or platform teams with a track record of scaling best practices across diverse business units
  • Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
Job Responsibility
Job Responsibility
  • Define the roadmap for Engineering enablers for Project Orion team aligned with enterprise reliability and SRE Services organization goals
  • Translate Organization strategy into an actionable delivery plan in partnership with Services Products, Operations & Engineering function, delivering incremental, high-value milestones
  • Understand Critical Business Services functional scope and translate into End-to-End monitoring solutions
  • Deliver against the observability roadmap for Services Technology by building scalable, reusable telemetry solutions
  • Periodic review and analyze application monitoring TOIL and collaborate with stakeholders and remediate them as per organization goal
  • Create and maintain dashboards and visualizations for critical client journeys, including real-time flows across Payments
  • Guide line-of-business teams in implementing SLIs/SLOs, golden signals, and effective alerting to support operational excellence
  • Support integration and adoption of observability tooling across on-prem, public cloud (AWS/GCP), and containerized environments (ECS, Kubernetes)
  • Customize shared dashboards and observability components in partnership with CTI and other central Engineering functions, ensuring usability and flexibility
  • Provide technical support and implementation guidance to SREs and developers facing integration or tooling challenges
  • Fulltime
Read More
Arrow Right

Forward Deployed System Integration Engineer - L1 (UAV Robotics)

As a Forward Deployed System Integration Engineer - L1 (UAV Robotics) you will b...
Location
Location
Netherlands , Delft
Salary
Salary:
Not provided
fdcl.nl Logo
Fiducial
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Comfortable working on Linux-based systems via command line (SSH, file editing, basic process/service management)
  • Basic networking knowledge (IP addressing, subnets at a practical level, VPN setup, common connectivity debugging)
  • Clear written communication for handoffs, issue reports, and checklists
  • Ability to follow procedures precisely and work methodically in field environments
  • A willingness to pick up and learn new concepts quickly and to self-acquire missing background knowledge
  • Adaptability under unforeseen circumstances and ability to think and act under pressure
  • A high degree of autonomy, determination and grit in making cool tech work
  • Being comfortable with regular travel within the EU region, often over extended duration (up to 3 weeks at a time, followed by 2 weeks or more on-site)
  • Full time availability (40 hours)
Job Responsibility
Job Responsibility
  • Be a key member of the deployment team responsible for deploying autonomy solutions across diverse UAV platforms
  • Travel to partner sites, including international locations, to work on-site and ensure the solutions function reliably in demanding real-world conditions ("in the dirt")
  • Work hands-on with UAV hardware: assembling, wiring, debugging, and preparing platforms for field deployment
  • Perform practical system bring-up and health checks: verify services, interfaces, storage, logging, and behavior across power cycles and reboots
  • Set up and validate remote access to deployed systems (SSH access, VPN setup, basic routing/firewall configuration as required)
  • Install, update, and roll back software releases
  • track versions and configurations to ensure traceability (Git)
  • Collect, organize, and deliver debugging artifacts (logs, configs, versions, photos) and write clear issue reports for engineering escalation
  • Support test operations by preparing systems pre-test and assisting during tests with troubleshooting and data capture
What we offer
What we offer
  • 25 vacation days per year
  • Reimbursed travel expenses and company laptop
  • Traveling abroad to work with our partners
  • (Really) flexible working hours and option to work from home 2 days per week (when not abroad)
  • Working in an international, world-class team of engineers and entrepreneurs solving real-life problems with amazing technology
  • Large freedom in how you work and implement solutions, project ownership is incredibly important to us
  • The opportunity to take technical risks, to implement stuff the ‘right’ way and to iterate quickly with tight feedback loops
  • Responsibility over the things you implement, you are the expert on what you build
  • Fulltime
Read More
Arrow Right