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L1 Tech Support

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dMACQ

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Location:
India , Mumbai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

dMACQ, a software tech company, is a leader in workplace digitization solutions, offering organizations a secure, intelligent information management platform. Trusted by over 300 customers worldwide, including industry giants like Adidas, Tata AMC, Sony, ThyssenKrupp, SBI Mutual Fund and IDFC First Bank, dMACQ provides an end-to-end suite for Enterprise Document Management, Enterprise Workflow, and Digital Transformation. Leveraging cutting-edge technologies such as AI, Machine Learning, and Robotic Process Automation, dMACQ enhances workplace efficiency while reducing the need for manual intervention.

Job Responsibility:

  • Respond to and resolve customer support tickets related to the dMACQ DMS software
  • Assist clients with software setup and configurations for successful implementation
  • Perform SQL migrations and data imports to meet business requirements
  • Troubleshoot basic technical issues and escalate complex problems to higher-level support teams
  • Document and analyze recurring issues to support ongoing product enhancements

Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred)
  • 1 to 3 years of experience in technical support or a related role
  • Strong understanding of SQL and software configuration best practices

Nice to have:

  • Knowledge of dMACQ DMS software
  • Basic scripting (Python, Shell scripting)
  • Familiarity with B2B enterprise solutions
  • ITIL or similar certification
  • Experience with SaaS platforms

Additional Information:

Job Posted:
March 20, 2026

Work Type:
On-site work
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